
The Social Hub · Porto
Your Mission, Should You Choose to Accept It You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. ...
Your Mission, Should You Choose to Accept It
You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our Restaurant
Supervior, you’ll focus on creating a smooth flow across the dining room, helping the team deliver warm, attentive service
throughout every sitting. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily
operations running like a well-oiled machine.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work,
stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we
offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink
escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal,
and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our
plans are set for going global.
What You’ll Do
What You’ll Have
What We Offer
challenging every convention and defining the future
organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on
the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate
salaries. Because fairness shouldn’t depend on who negotiates best.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we
represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation,
religion or culture. Your authenticity keeps our team diverse. Come as you are.
Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special. Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do * Welcome guests with genuine warmth and set a great atmosphere from the start * Assist with check-ins, payments and kiosk navigation * Keep the lobby tidy, inviting and buzzing with the right energy * Offer local recommendations and connect guests to events, restaurants and experiences * Jump in with bookings for activities, restaurants and everything in between * Share guest insights and feedback with the team to improve every stay * Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly * Represent TSH by promoting our outlets and spotting upsell opportunities What You’ll Have * You have 1-3 years of experience in hospitality or a similar guest-facing role * You bring an energetic, welcoming vibe that makes people feel at home * You’re great at switching between tasks without losing your smile * You have a proactive mindset and love turning small moments into memorable ones * You’re comfortable with digital tools like PMS, kiosks or guest messaging apps * You communicate clearly in English and Portuguese * You’re a team player who stays cool and confident during busy peaks What We Offer * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change * The chance to learn and grow in your role with the potential for future growth * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Food & Beverage Supervisor | Smith Tower Let’s start off with the most important part – what’s in it for you: The Perks *Eligibility of perks is dependent upon job status * Hourly Pay Range: $26 - $28/hr DOE * Parking Discount * Get Paid Daily (Make any day payday) * Paid Time off & Holiday Pay (Because Balance Matters) * Benefits - Medical, Dental, Vision, Disability, 401K * HSA/FSA Plans -with employer contribution * Values Based Culture (#OMGLIFE) * Culture Add (Creating Space for Fresh Perspectives) * Referral Bonus (Get Paid to Recruit) * Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) * Employee Assistance Program * “Columbia Cares” Volunteer Opportunities * Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) * Task Force Work Opportunities (Grow your career in idyllic locations across the globe) * Online Learning Platform to Help You Grow! * Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. Food & Beverage Supervisor The Food & Beverage Supervisor has a pivotal role, responsible for overseeing the seamless operations of the observatory bar, and all private, consumer, and mix-in events. Beyond ensuring exceptional service delivery, this position plays a crucial role in coaching and mentoring F&B team members, fostering a positive work culture, and motivating them to excel in generating revenue through Food & Beverage sales. With a keen focus on guest and client satisfaction and operational efficiency, the Food & Beverage Supervisor leads by example, driving excellence in service while maximizing revenue opportunities across all F&B channels. What’s you’ll do: THE BRASS TACKS * Prepare weekly schedules for Front of House taking into consideration fluctuations in business to control labor costs. * Work with Operations Manager and Kitchen Manager to manage menus, inventory, and ordering. * Submit payroll and gratuity sheets to each individual F&B team member before each pay period end. * In coordination with F&B leadership, assist in interviewing for front of house staff. * Train and supervise all front of house staff, in partnership with the Lead Server and Lead Bartender, in proper service excellence and test server knowledge about menu offerings. * Work as the Banquet Captain (separate job description) in planning and executing events (private and consumer), including completion, distribution, and follow through of production plans/run of shows. * Administers state liquor laws as they pertain to operations daily. * Ensures a safe work environment, reporting unsafe conditions and equipment that need repair immediately and that the work area is clean and orderly throughout the operations. * Oversee all aspects of front of house service for the observatory bar with opening, midday, and closing tasks. * Manage all aspects of the floor, including host, creating an efficient flow for both front and back of house. * In coordination with the Operations Manager, schedule and conduct quarterly and annual performance reviews with all year-round front of house staff. * Work with Operations Manager to promote staff cross training and increase efficiency within the F&B Department as well as other departments. * Other duties as assigned by management. THE NITTY GRITTY * 2+ years of supervisory experience and/or training in comparable food service operation. Craft cocktail bar experience preferred. * The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the public * Team centric and the ability to successfully lead the F&B Team through effective leadership. * Must be flexible and able to perform multiple tasks and work in stressful situations. * Strong client/customer service skills with the ability to be solutions oriented * Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook). * Ability to stand up and down for more than three (3) hours at a time. * The ability to de-escalate, be organized, and handle busy operations. * The ability to communicate independently, clearly, and effectively. * Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays. * Ability to lift (25+) Pounds. * Basic math skills required. Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
IHRE AUFGABEN * Regelmäßige Teilnahme an den relevanten Meetings und Schulungen zur Verbesserung der Servicequalität und beruflichen Weiterentwicklung. * Einteilung des internen und externen Personals für die bevorstehenden Schichten und Berücksichtigung der betrieblichen Anforderungen. * Überwachung des Serviceablaufes gemäß den Qualitätsstandards und SOPs * Beschwerde- und Reklamationsbearbeitung * Vorbereitung und Eindecken der Räumlichkeiten entsprechend der BEO's/ Functions oder entsprechend der Absprache mit dem Gast/Fachvorgesetzten * Förderung eines positiven Gästeerlebnisses durch aufmerksamen und freundlichen Service, der individuell auf die Bedürfnisse jedes Gastes eingeht. * Empfehlung und Beratung der Gäste bei der Speisen-, und Getränkewahl für ein individuelles Gästeerlebnis. * Sichere Kenntnisse über alle F&B Angebote, Karten und Sonderaktionen * Melden von Defekten an den Vorgesetzten * Buchen und Abrechnen im Matrix Kassensystem, sowie die Kontrolle und Durchführung der Endabrechnung (Tages-/Schichtabschluss) * Kontrolle des Wechselgeldes * Einarbeitung von neuen Mitarbeitern, Praktikanten und Auszubildenden * Enge Zusammenarbeit mit Küche, Bar, Bankett, Event und der Technik Abteilung * Verantwortlich für die Sauberkeit im Restaurant-, Bar-, Cameo und Bankettbereich * Kontrolle des Restaurant- und Bar Stock * Einhalten sämtlicher Hygienerichtlinien (HACCP), die regelmäßige Kontrolle der Sauberkeit und Hygiene im gesamten Servicebereich, sowie das Kontrollieren der Temperaturkontroll- und Putzlisten. * Einhaltung sämtlicher Unternehmensstandards IHR PROFIL * Abgeschlossene Ausbildung in der Gastronomie oder Hotellerie oder mehrjährige Erfahrung in einer ähnlichen Position * Mehrjährige Erfahrung in der Gastronomie, idealerweise im Bereich Serviceleitung oder als Supervisor * Führungsstärke und Erfahrung in der Mitarbeiterführung und -motivation, sowie -weiterentwicklung * Ausgeprägtes Servicebewusstsein und hohe Gästeorientierung * Hervorragende kommunikative Fähigkeiten und ein professionelles Auftreten * Organisationstalent und die Fähigkeit, Arbeitsabläufe effizient zu koordinieren * Flexibilität und Belastbarkeit, insbesondere in stressigen Situationen und bei hohem Gästeaufkommen * Deutsch- und Englischkenntnisse sind erforderlich; weitere Fremdsprachenkenntnisse sind von Vorteil * Fundierte Kenntnisse in den Bereichen Hygienevorschriften, Sicherheitsbestimmungen und Qualitätsmanagement * Bereitschaft zur Arbeit an Wochenenden, Feiertagen und in den Abendstunden WARUM WIR? Unsere Benefits - mehr als nur ein Job * Unvergessliche Momente für Sie: exklusive Übernachtungskonditionen in Hotels von Marriott International und Event Hotels weltweit und attraktive Rabatte in unseren F&B Outlets * Teamgeist leben: gemeinsame Erlebnisse bei unseren Mitarbeiterevents, wie dem jährlichen Sommerfest * Wohlbefinden an erster Stelle: gesundheitsfördernde Maßnahmen, kostenfreie Impfungen und regelmäßige Vorsorgeuntersuchungen * Top ausgestattet: Wir übernehmen die regelmäßige Reinigung Ihrer Arbeitskleidung und bieten frisch zubereitete, ausgewogene Mahlzeiten in unserer Mitarbeiterkantine * Karriere mit Perspektive: Profitieren Sie von umfangreichen Aus- und Weiterbildungsmöglichkeiten sowie internationalen Aufstiegschancen bei Marriott International, der weltweit größten Hotelkette. * Erstklassige Erreichbarkeit: Unsere zentrale Lage (Rennweg) mit hervorragender Verkehrsanbindung macht Ihren Arbeitsweg besonders angenehm. * Je nach Qualifikation und Ausbildung ist eine Überzahlung möglich Dieses Dienstverhältnis wird im Kollektivvertrag für Angestellte im Hotel- und Gastgewerbe eingestuft. Für diese Position ist ein Bruttomonatsmindestentgelt von monatlich € 2.263,-- basierend auf Vollzeit vorgesehen. Eine Überzahlung ist vom Qualifikationsprofil abhängig. Bewerben Sie sich jetzt und werden Sie Teil der Marriott-Familie! Schicken Sie uns Ihre Bewerbungsunterlagen und gestalten Sie mit uns unvergessliche Erlebnisse in einem Hotel, das Geschichte atmet und Moderne lebt. Wir freuen uns darauf, Sie kennenzulernen! Be extraordinary. Join us at the Imperial Riding School, Autograph Collection!