QA Responsible

We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.  1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!  📍 Cardiff | 🏢 3 days per week in the office Quality Assurance/Customer Operations 🚀 Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic! What You’ll Be Doing 🗃️ We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Financial Crime & AML: You have experience auditing or investigating AML alerts, KYC/EDD files, and Sanctions screening, with a firm grasp of the Proceeds of Crime Act (POCA) and suspicious activity reporting (SAR). Your mission is to ensure that every alert and SAR (Suspicious Activity Report) is handled with the highest level of integrity and technical accuracy. You will ensure our outcomes align strictly with FCA regulatory standards and the Proceeds of Crime Act (POCA). * Holistic Case & Task Auditing: Conducting technical audits of end-to-end financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite. * SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations. * Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders. * Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights. * Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.   Our Values & Culture 🌞 * Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. * Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. * Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. * Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. * Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For 🔎 We want someone who’s passionate about doing right by customers and helping others be their best. You will be: * Experienced Investigator: You bring a solid background in Financial Crime, AML and KYC.  * Regulatory Mindset: You understand that a "great outcome" in FinCrime means an investigation that is technically accurate, fully documented, and compliant with FCA expectations, Consumer Duty  and the Proceeds of Crime Act (POCA). * Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth. * Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it. * Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed. Interview Process 🤝 * Stage 1: 30 minute intro and values call with a Talent Partner * Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager * Stage 3: 30 minute interview with the Head of Customer Insights Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info 👍Check out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. 📧Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

OVERVIEW We’re looking for a Regulatory Affairs Specialist to join us, working across multidisciplinary teams to support and enable breakthrough innovation. Cambridge Consultants is a global technology and product development consultancy that helps ambitious organisations turn complex ideas into commercially successful products and services. We combine strategy, science, engineering and design to solve tough technical challenges, across a variety of industries, and this role is key to ensuring this can happen.   WHAT WE DO Breakthrough innovation challenges traditional approaches. At Cambridge Consultants our approach to quality applies technical expertise to provide a platform which encourages and facilitates creativity and innovation to meet global regulatory requirements. The QA Group is responsible for maintaining the quality management system that supports our business processes, complies with regulatory requirements, and satisfies our clients’ expectations.   WHAT YOU WILL BE DOING We are looking for a Regulatory Affairs Specialist to join our team. Your role will focus on providing company-wide regulatory support to our project teams, spanning both medical and non-medical disciplines, as well as supporting the QA Director and Regulatory Affairs Manager with operational activities of the Quality Management System and related management systems. This is a great opportunity for you to gain experience in a variety of different market areas and expand and deepen your knowledge across multiple industries.   RESPONSIBILITIES Your responsibilities will be varied and there is plenty of opportunity for your role to evolve over time. We have listed below the types of things you can expect to be doing: * Use your experience in compliance to product regulations and quality standards (ISO 9001:2015, ISO 13485:2016, FDA QMSR 21 CFR 820), to provide a strategic advantage to client projects while expanding our knowledge and experience of European, US and Asian regulations (for both medical and non-medical applications). * Take initiative in identifying and monitoring key changes in relevant international regulations, guidance and standards, and interpret and communicate what they mean for both the QA team and the wider business. * Lead communications on quality and regulatory updates and run internal improvement initiatives, owning meaningful contributions to CC’s global systems as a quality and regulatory technical lead. * Working alongside colleagues in QA and the wider business, support the fulfilment of external audit requirements. * Strongly demonstrate and develop your leadership and project management skills to facilitate the work done by client project teams. * Apply excellent attention to detail, quality assurance expertise and a collaborative approach to process improvements and the maintenance of QMS documentation. * Find pragmatic but robust solutions in problem-solving under tough commercial, technical, time and regulatory constraints. You must understand and demonstrate the need to balance freedom to innovate on the one hand, with rigour in the design process on the other by applying your knowledge and experience of quality management appropriately to the individual project situation.  * Be resourceful in your approach to contribute to projects with a widely varying breadth of disciplines, scale, complexity and requirements.   WHAT YOU CAN BRING To be successful in this role, we are looking for someone who: * Is a clear thinker, who can work independently, flexibly and inventively to facilitate others and show leadership in managing and undertaking activities * Is a proactive communicator and has the ability to develop relationships across a range of stakeholders, takes ownership of initiatives, delivers results, and strives for continual improvement. * Can demonstrate a track record of developing and executing regulatory strategies that align with business needs and deliverables * Has the skill and experience to interpret regulatory and standard requirements to clarify the downstream implications for our processes * Knowledge of medical device compliance requirements   ---------------------------------------------------------------------------------------------------------------------------------- By submitting an application to Cambridge Consultants, you confirm that the information provided in this application, together with any supporting documentation, is true, complete, and accurate to the best of your knowledge and belief. You understand that any false statement, misleading information, or material omission may render you liable to disqualification from the recruitment process, withdrawal of any offer of employment, or dismissal without notice if discovered following appointment. You acknowledge that the organisation reserves the right to verify the information supplied. ----------------------------------------------------------------------------------------------------------------------------------