
Beamy · Paris
We're looking for a Senior Customer Success to join our team! You will play a key role in our land & expend strategy. Your main objective will be to build and s...
We're looking for a Senior Customer Success to join our team! You will play a key role in our land & expend strategy. Your main objective will be to build and strengthen relationships with our clients and secure strong sponsorship to sustain the business. You’ll be the orchestrator of the customer journey, coordinating the various day-to-day use cases.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: * Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale. * Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors. * Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan. * Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio. * Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic alignment, escalating commercial or billing matters to the Account Manager. * Customer Advocacy: Partner with Marketing to identify and cultivate high-profile case study, testimonial, and reference opportunities from your flagship accounts. * Voice of the Customer: Collaborate with Product and Engineering to share structured, high-priority enterprise customer feedback and strategic insights that directly inform roadmap improvements. * Operational Excellence: Maintain accurate health metrics, strategic notes, and formal success plans in CRM for comprehensive, executive-level portfolio visibility. Who you are: * You have significant experience (5+ years) in Customer Success or Account Management, specifically managing a portfolio of Enterprise or Strategic customers in a SaaS or technology environment. * Proven ability to drive deep product adoption, customer satisfaction (NPS), and high-value retention results in a complex, multi-stakeholder sales and service environment. * Technically proficient and able to guide Enterprise or strategic customers through complex setup, integration, advanced usage, and strategic best practices. * Exceptional communication and executive relationship-building skills across multiple stakeholder levels, including C-suite. * Comfortable working with large data sets and strategic business insights to identify trends, risks, and expansion opportunities within complex accounts. * Highly organized with excellent follow-through and attention to detail. * Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver comprehensive strategic customer value. * A genuine passion for helping Enterprise or strategic customers succeed and seeing measurable business impact. * A good understanding of the digital advertising/search marketing industry – preferred. What's in it for you: * A competitive base salary range from $95,000-110,000. The base salary range stated doesn't include any variable pay such as bonuses or commission or other benefits * A range of flexible working options to dedicate time to what matters to you * 20 vacation days + 2 personal days + 10 paid holidays * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported though the Trustpilot Academy and Blinkist * Full health insurance * 401k matching your contributions dollar-for-dollar up to 4% of your base salary * 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave for employees who have been employed for over 6 months with full salary scope of benefit after 12 months * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials * A friendly, fun and open office complete with an onsite gym, gaming room and fully stocked fridge with ever changing snacks and drinks * Regular treats and events throughout the year including massages in the office, happy hours and Rockies Open Day celebrations to name a few * Dog friendly office space Still not sure? We are Open to All, which means we want everyone to see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and are uncertain about meeting all the requirements, we'd still really like to hear from you! #LI-JL1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Weekly office requirement: 3 days per week Employment type: Permanent - Full-time Salary Range:$100,000 to $110,000k and commission plan We’re looking for a Senior Customer Success Manager to join us here at GWI. Not just any Senior Customer Success Manager, though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. AS OUR SENIOR CUSTOMER SUCCESS MANAGER: The Enterprise Customer Success team at GWI is responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. WHAT YOU’LL BE DOING Working within our Enterprise Customer Success team, you will be part of a global account team assuming ownership and management of the relationship with one of our largest agency clients, helping them to realise value and support growth. * Establish and maintain strong relationships with key stakeholders and end users * Consult clients on how to solve challenges & achieve desired outcomes with GWI * Create success plans to document and track the achievement of desired outcomes * Identify and support growth opportunities with your AM counterparts * Pull, interpret, and deliver regular usage reports for each of your accounts. * Collaborate with the global team to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support * Accurately forecast risk with the account manager and develop a plan to mitigate * Working closely with other internal teams to help deliver custom projects and strategic workshops * Be the voice of the customer and channel feedback to relevant departments. WHAT DO I NEED TO BRING WITH ME? First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table. You’ll need to demonstrate the core skills required for this role. Here’s what the team will be looking for: * Experience in a Customer Success or Account Management role * Strong interpersonal skills and experience in building strong internal and external relationships * Strong Analytical skills with close attention to detail. * Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption * Ability to bring data to life with stories and present with confidence. * Passion for building trust and communicating effectively with customers * Ability to work autonomously and look for improvements in ways or working and processes * Natural ability to switch between different roles and wear different hats. * Highly organized and able to juggle multiple tasks with competing deadlines * Customer-focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service. NICE TO HAVE * Experience working in a Customer Success or Support team * Experience working at a SaaS business or with market research/audience profiling data * Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk, etc. WHAT WE OFFER At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 23 days’ annual leave, paid sick days, and office closures over the holidays. * Health & wellbeing – Top-tier health cover with dental & vision, plus mental health and wellness support. * Financial benefits – Great pay, 401(k) matching via Voya, and rewards that recognise your impact. * Flexibility & balance – Flexitime, early Friday finishes, and work-from-anywhere freedom. * Family first – Enhanced parental leave and carer days for when life needs you most. * Career growth – Accredited learning, development programs, and space to grow your future. * Community & impact – DE&I initiatives, volunteer days, and 100% donation matching. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked. DIVERSITY, EQUITY & INCLUSION Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you. We actively encourage applications from underrepresented and marginalised communities. At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully. We’re committed to a compliant workforce. As an E-Verify participant, we confirm employment eligibility for all U.S. hires, ensuring we employ individuals authorized to work in the United States. #li-hybrid #LI-
About Us Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, You'll Help Our Customers: * Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes. * Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies. * Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes. Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company. About the Team You'll be joining a collaborative, diverse customer success team who are based in New York and across the United States, London & Paris. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams. About the Role Permutive is looking for a customer-centric, driven, and experienced Account Manager to cross-sell software solutions across the scope of our products and increase incremental license and subscription revenue. As an Account Manager at Permutive, your overarching responsibility is to retain and expand our largest and most strategic customers. You'll be tasked with establishing and nurturing robust relationships within your designated accounts/territory, facilitating the identification and promotion of intelligent commercial solutions. Your goal is to surpass business/campaign objectives, leading to the generation of new and increased subscription revenue. Central to this role is the ability to effectively communicate value, inspire confidence, and successfully sell the future trajectory of Permutive. You are a collaborator across our organization partnering with customer success, pre-sales, professional services, marketing, and finance. This is a field sales position where some travel is required. You will report to the VP of Customer Success and Account Management. What You’ll Be Doing * You will renew active revenue and expand sales within our accounts while building relationships with main decision makers. * You will develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Permutive's solutions to those requirements. * Hold broad expertise or unique knowledge to contribute to the development of our goals and achieve our goals in creative ways. * Promote Permutive's products, maximize brand recognition and mindshare at all levels, and publicize success stories. * Developing real-time documentation within CRM software of customer contact and activity data is required for this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, and firm-future commitments). * Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. * Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions. * Provide customer feedback to team members for product, systems, and process improvements. * You will need to develop subject matter expertise in selling our products and services. * You sell to and work with the senior-most customer executive and CXO-level decision makers. What you’ll need? You’ll be perfect for this role if you have: * Extensive experience working closely with customers to identify cross-sell opportunities. * Deep knowledge of SaaS software solutions and processes with the willingness to learn the dynamics of the AdTech market. * Extensive experience exceeding targets and contributing to company overachievement. * Industry understanding and the ability to dive into customer's decision-making processes, goals, and strategies. * Confidence and expertise in presenting, ROI analysis, negotiating, and closing skills at all levels of customer engagement. * Experience holding a complete understanding of the business and technical contexts of accounts. * You are someone who leads by example on accounts and compels others to get on board. * You have experience mentoring others with consultative effectiveness and establishing trust with internal and external customers. What we’re offering We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between £75,000-£85,000 Our Bonus Structure If you join Permutive as an Account Manager with a base salary of £80,000 and reach 100% quota attainment in a year, your OTE for that year will be around £96,000. The true earning potential is significantly higher as your potential to earn is uncapped, 100% quota attainment is the minimum expectation for our Account Managers. Permutive Benefits * In this together: As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success. * Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones. * Your Health, Our Priority: Private medical insurance through Bupa ensures you get fast access to quality care whenever you might need it. * Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs. * Upgraded Workspace: A £350 budget helps you create the perfect home office setup. * Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need. * Grow with Us: Ongoing training and development opportunities fuel your career aspirations. * Mental Health Matters: We prioritise your well-being with free access to Spill, our mental health partner. * Secure your future: Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%). Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team. To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer-facing teams are encouraged to embrace in-person interactions to build lasting relationships with clients and colleagues. Every Permutive employee gets together in person at the company’s Annual Kick Off for a week in February. Each year’s event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead. Diversity, Equity & Inclusion At Permutive, we’re taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.