IT Operations Specialist

About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. Your mission As the Localization Operations Specialist, you will own the day-to-day localization run that keeps BlaBlaCar's product speaking 40+ locales across Android, iOS, and web. Your mission is to take full ownership of the recurring translation loop, from request intake to delivery, so that content reaches travelers in every market quickly, accurately, and on schedule. You will run an AI-assisted localization pipeline end to end: triaging incoming requests, producing translations through our AI tooling, staging them for linguist review, and delivering them to the live product. You will be the operational backbone of the function during a period of automation and growth, holding the run reliably while the longer-term AI and strategy work moves forward in parallel. You will work hand-in-hand with the Senior Localization Project Manager, who owns the assets, pipelines, and strategy, and partner closely with developers, Product Managers, content designers, and external linguists to keep the localization machine running smoothly.   Your responsibilities Own the daily/weekly localization run: Take full ownership of the recurring loop — intake and triage of requests (Jira tickets and ad-hoc spreadsheets), AI translation through our tooling, staging for linguist review, and delivery to the product. Run linguist review and job management: Handle the weekly review cycle — creating and grouping translation jobs, overseeing the automated publish, and answering linguist questions by tracing each string back to its source and closing the loop with the right person. Run the monthly product content review: Coordinate the recurring review of live product strings — routing them to the per-locale reviewers, collecting their changes, and applying them back. Keep quality high: Run the QA pass on each batch, act on validation flags (placeholders, plurals, do-not-translate terms), and fix reported localization bugs, both functional (truncation, layout, broken placeholders) and linguistic. Support developers and product teams: Handle everyday content requests in the translation management system and answer string-context questions. Monitor the localization and content channels for incoming issues. Track the work: Keep the content and word-count trackers up to date so every request is accounted for through delivery, and support the related reporting.   Your qualifications Experience: Prior experience in localization, translation operations, or a content / project-coordination role in a tech or scale-up environment. Comfortable owning a recurring operational process end to end. Tools & process: Hands-on with a TMS (Phrase a strong plus) and comfortable working inside ticketing and tracking tools (Jira, spreadsheets). Quick to learn new operator tooling. AI fluency: Comfortable working with AI tools day to day and confident reviewing their output critically rather than taking it at face value. General AI fluency matters more here than a specific tool. Rigor & autonomy: Highly organized and reliable under a fixed weekly cadence. Able to run the loop solo and flag issues early. Languages: Full fluency in English is mandatory. French is a plus.   The team The Localization function: A lean, heavily AI-assisted localization operation covering 40+ locales across all platforms, sitting within Product & Experience. Your role in it: You own the run. The Senior Localization Project Manager owns the linguistic assets, the AI pipelines and tooling, vendor and budget strategy, and the localization roadmap — with a handover gradient where some judgment-heavy items shift to you as you ramp. External stakeholders: The external linguist roster and translation vendors. Internal stakeholders: Developers, Product Managers, content designers, and the wider Product organization.   What we have to offer This role is on a 4-months CDD contract from September to December, part time 3 days a week.  4 additional weeks on top of legal maternity/paternity leaves 50% healthcare coverage (Alan) Minimum 25 days holiday per year  Local meal plan policy (Swile card) 50% transportation paid (Forfait Mobilité Durable) Free unlimited carpooling & bus rides Personal growth via trainings, mentorship, and internal mobility programs Regular team building events 1 day off per year to test our product   Interested in joining the ride? A 45-minutes screening call with Barbara Carnet, Talent Acquisition Manager, to get to know you and answer your first questions. A 1-hour interview with Simon Rimbert, Senior Localization Project Manager, to deep dive into the role, your experience, and how you'd run the localization loop.

About Proton Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here [https://proton.me/community/open-source]! About the position: We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will have strong technical knowledge, problem-solving skills, and the ability to provide excellent support to end users in a fast-paced environment. What you will do * Provide daily IT support to employees: diagnose, troubleshoot, and resolve hardware, software, and access issues * Prepare, maintain, and configure IT equipment (laptops, peripherals, mobile devices) for new and existing employees * Set up and maintain network connections and devices * Manage and support MDM solutions on at least two of the three major operating systems (Windows, macOS, Linux) * Administer and support the Microsoft 365 environment (user management, licenses, Outlook, Teams, etc.) * Work with Atlassian products such as Jira and Confluence * Set up and maintain meeting rooms (hardware, conferencing systems, Teams/Zoom integration, AV equipment) * Continuously improve the efficiency and reliability of internal IT operations * Explore and apply AI tools to streamline IT support and internal processes (e.g. building scripts or lightweight apps with AI assistance, automating repetitive tasks) * Maintain accurate documentation and communicate clearly with end users and team members Job requirements * 3+ years of experience in IT support or IT operations * Good understanding of networking fundamentals * Hands-on experience with MDM tools (any platform) * Familiarity with Windows, Linux, and/or macOS operating systems * Basic scripting skills (PowerShell, Bash, etc.) * Experience administering Microsoft 365 and Atlassian products * Comfortable using AI tools in daily work, and building simple applications or automations with AI assistance * Interest in or experience integrating AI solutions with existing systems and tools * Strong problem-solving and analytical skills * Excellent communication and customer service skills * Ability to work independently and within a team What We Offer * Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here [https://proton.me/about/impact]) * Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. * Technology: you'll get the right hardware and the right software you need to do your best work. * Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. * Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day * In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building * Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. * Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. * Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started. Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate Privacy Notice When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. [https://www.greenhouse.com/privacy-policy] This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch. Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. To learn more about our privacy policy, please visit our privacy policy page [https://boards.eu.greenhouse.io/protongdpr].  Compensation range  gross annually*  gross annually* Other locations: Compensation will be discussed during the interview process *Final compensation will be determined based on the candidate's qualifications, skills, and previous experience #LI-Onsite