Field Application Engineer

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.   Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice), Singapore & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.   You can find below an interesting link about who we are and what we do : Insights about Outsight   Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience.  We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.     Position Overview :   Outsight operates a Hybrid SaaS architecture and is shifting its operational focus from infrastructure-heavy systems support to application-level support. In this role, you maintain the daily stability of live customer deployments. You will isolate software incidents, parse application logs, and escalate verified product defects to the L2 Customer Engineering team. This position requires participating in a scheduled night and weekend on-call rotation.   What will be your responsibilities?    Operational Handover: Validate that new customer deployments meet documentation, alert thresholds, and tracking metric standards before accepting operational ownership from Field Application Engineers (FAEs). Technical Triaging: Triage incoming tickets, reproduce application defects in test environments, and escalate unresolved software issues to L2 engineering with targeted log data. Production Operations: Execute scheduled configuration changes, system health audits, and remote software updates on live production environments. Documentation: Write and maintain internal runbooks and technical troubleshooting guides to standardize incident resolution workflows. Root Cause Analysis (RCA): Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams.   What are the requirements for the role?    Experience: 3+ years supporting live production software environments within technical support, system administration, deployment engineering, or site reliability engineering (SRE). Linux Skills: Direct experience with Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics. Infrastructure & Networking: Experience navigating hybrid environments combining physical hardware, TCP/IP networking (DNS, VPNs, firewalls, VLANs), and cloud services. Incident Communication: Experience providing technical timelines and status updates to internal stakeholders during critical incidents. Languages: Professional fluency in English. French language proficiency is an asset. Flexibility: Availability to participate in a scheduled night and weekend on-call rotation. Preferred Qualifications: Hands-on experience with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus. Background in IoT, edge computing, or computer vision environments.   Why join us?   Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows. As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents. Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics. Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.    

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As an Embedded Software Engineer on the Launcher team, you will take full ownership of the firmware architecture for our next-generation hardware products, including field-deployable launchers, ruggedized drone controllers, and long-range RF systems. Operating in resource-constrained MCU environments, you will work hand-in-hand with hardware and mechanical engineers to take products from initial board bring-up all the way through to production-ready field deployment. This role offers a fast-paced environment with high autonomy, no heavy bureaucracy, and a direct, fast feedback loop between design and real-world deployment. Responsibilities * Firmware Architecture & Design: Design robust firmware architecture for mixed real-time and control workloads on MCUs using both bare-metal and RTOS environments. Define toolchains and coding standards across multiple products. * Driver & Protocol Development: Write and maintain low-level drivers for peripherals, sensors, RF modules, and power-management ICs. Implement and debug communication protocols including SPI, I2C, UART, USB, CAN, and RF link protocols. * Real-Time Control: Implement deterministic real-time control loops and manage interrupts, timing, and scheduling. * Hardware Bring-up & Debugging: Partner daily with the hardware engineer on board bring-up. Debug systems using oscilloscopes, logic analyzers, and JTAG/SWD debuggers, writing custom bring-up and test scripts when needed. * Production Maturity & Testing: Own the prototype-to-production firmware maturity path. Build unit tests, hardware-in-the-loop (HITL) testing, and automated test benches to meet test coverage and reliability targets. * Lifecycle & Security: Develop secure bootloaders and robust, reliable over-the-air (OTA) firmware update mechanisms for assets deployed in harsh environments. * Cross-Functional Collaboration: Align with Mission Application Developers on telemetry, command, and control interface requirements , and collaborate with Mechanical Engineers on integration, thermal regulation, and shielding constraints. Requirements * Education: Master’s degree in Electrical/Computer Engineering, Embedded Systems, Computer Science, or an equivalent technical field. * Experience: 2 to 10+ years of experience (Junior to Senior levels) in embedded software development. * Production Track Record: Proven experience taking at least one complete embedded product from initial prototype to mass production. * Core Technical Skills: Proficient in Embedded C/C++ with strong foundations in bare-metal and RTOS development (e.g., FreeRTOS, Zephyr, or equivalent) on MCUs, typically ARM Cortex-M. * Hardware & Protocols: Deep understanding of MCU peripherals, communication buses (SPI, I2C, UART, USB, CAN), and hands-on laboratory debugging equipment (oscilloscopes, logic analyzers, JTAG/SWD). * Software Practices: Strong discipline in version control, CI/CD pipelines, and automated firmware test methodologies. * Mindset: A rigorous, autonomous, and pragmatic professional who balances clean code and thorough validation with delivery speed. Bonus Points * Experience developing drone, UAV, remote control, or radio communication firmware. * Experience designing RF link or wireless protocol firmware. * Background working with ruggedized, military, or industrial-grade systems. * Professional familiarity with Rust. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.