Junior Customer Support Consultant (m/f/d)

ABOUT THE JOB You are the strategic architect behind the successful deployment of our software "Miles" for major international clients. In this role, you don't just implement a system, you enable global automotive and leasing companies to run their core business on a future-proof platform. You act as a trusted advisor, bridging the gap between complex business requirements and technical possibilities. As part of a hidden champion in mobility tech, you take ownership of projects that define how the world moves tomorrow. YOUR RESPONSIBILITIES WILL INCLUDE:  * You lead workshops with clients to analyze their business processes and define the optimal configuration of Miles * You translate complex customer requirements into concrete functional specifications and solution designs * You take ownership of the implementation process, configuring the system to drive efficiency and value for the client * You guide and mentor junior colleagues, sharing your knowledge and helping the team grow * You collaborate with project managers and developers to ensure projects are delivered on time, within scope, and to the highest quality standards * You support the customer during the acceptance phase and ensure a smooth transition to their new operational reality YOUR SKILLS AND INTERESTS:  * You have gained solid professional experience in software implementation, business analysis, or IT consulting * You possess a deep understanding of business processes, ideally within the automotive, leasing, or finance sector * You enjoy taking the lead in customer interactions and have a talent for explaining complex solutions clearly * You have a strong analytical mind and are enthusiastic about solving intricate functional challenges * You are fluent in German and English and feel comfortable working in a dynamic, international environment * You are driven by the desire to deliver high-quality results and build long-lasting partnerships with clients WHAT WE OFFER: At Sofico, you’ll join an international, multicultural company with over 30 years of success. We double in size every five years, staying true to our open and collaborative culture even as we grow. We believe you should be in control of your own career. That’s why we put your personal development first. With an extensive onboarding program, you’ll spend six months learning our products and getting to know the organization with the support of a dedicated job coach. Your learning doesn’t stop there; we’ll continue to offer opportunities for growth and development throughout your career. You’ll work in a modern, accessible office with flexible and hybrid work options that allow you to balance work and life. In addition, we offer: * Flexible working hours and the option to work from home.  * Employee discounts, eGym Wellpass, Bike Leasing and a subsidized Jobticket for public transportation.  * Company pension scheme with optional additional occupational disability insurance. * Growth potential through personalized learning and development plans. * A vibrant team culture with regular team events and a company weekend.

YOUR JOB Are you excited by the idea of combining privacy, compliance and AI to solve real business challenges? Do you want to go beyond traditional consulting and help shape the next generation of technology enabled compliance? As a (Junior) Legal Engineer & Privacy Consultant, you advise clients on data protection and compliance while identifying opportunities to leverage AI, automation and Legal Tech solutions. Sitting at the intersection of law, technology and business, you help turn regulatory complexity into scalable, practical and future ready solutions. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING Privacy & Compliance Consulting * You advise and support clients on data protection, combining privacy expertise with smart use of our AI-powered platform. * You recommend and implement appropriate compliance measures, guiding clients to use DataGuard as their central privacy hub. * You design and roll out data protection policies and procedures that are efficient, scalable and sustainable. * You conduct data protection impact and risk assessments, leveraging automation to improve speed, clarity and consistency. * You contribute to platform and service development by sharing customer feedback and collaborating across teams. AI & Legal Tech * You identify opportunities to automate legal, privacy and compliance workflows. * You build and improve AI powered assistants, workflows and automations that enhance consulting outcomes. * You explore emerging AI tools and technologies and evaluate their practical business impact. WHAT YOU'LL GET IN RETURN * Steep learning curve with hands-on responsibility from day one * Close mentoring and strong support from experienced privacy consultants * Exposure to a wide variety of clients, industries and real-world use cases * Structured onboarding and continuous learning opportunities * Training budget and support for relevant certifications * High visibility across teams and insights into Product and Engineering * A collaborative, supportive team that values curiosity and growth * The chance to shape your career path as you grow with the company THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD * You hold a degree in Law, Business Law or a related field. * You have gained first experience in privacy, compliance, consulting or Legal Tech, whether through internships, working student roles or full time positions. * You are curious about AI, automation and emerging technologies and have worked with tools such as ChatGPT, Claude and/or Microsoft Copilot. * You ideally have first exposure to APIs, n8n, Make or other low code tools. * You bring a structured, analytical and solution oriented mindset. * You enjoy working with customers and translating complexity into practical outcomes. * You are native-level fluent in German and comfortable working in English. LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI