RETAIL TEAM LEAD — M-KOPA NORTH WEST

Running a retail operation well is harder than it looks. It's not just the stock figures and the SLA reports — it's the staff

roster, the shop branding, the training gap you spotted last Tuesday, the depot owner who needs a conversation, and the customer

complaint that somehow landed in three different queues. It's knowing which of those to handle yourself and which to delegate, and

doing both without dropping anything.

If that description sounds like a normal week to you — and you're looking for a role where the scope is real and the mission

behind it actually means something — M-KOPA is worth your attention.

We're hiring a Retail Team Lead to provide leadership across our service centres, stock depots, and sales points in South Africa —

overseeing operations, driving customer experience standards, leading retail training, and managing the people and processes that

keep our retail channel performing.

What M-KOPA is building

We've served more than 7 million customers across Africa, unlocking over $2 billion in credit. 55% of those customers are

accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life. We're

growing toward 10 million — which means our retail footprint is expanding, our depot and service centre network is scaling, and

the operational leadership that holds it all together matters more than ever.

What the work actually looks like

The breadth of this role is genuine. On any given week you could be reviewing service centre performance data, conducting a stock

audit, coordinating a shop renovation, running a training session for retail staff, resolving a Freshdesk ticket escalation, and

preparing a performance report for the Retail Operations Manager. No two weeks are identical, and that's by design.

Customer servicing is a consistent thread — you'll monitor performance across service centres, stock points, and depots, and work

closely with other teams to ensure customer issues are resolved without delay. When the standard slips, you'll identify it early

and act.

Stock management sits firmly in your remit. You'll supervise stock controllers, oversee inventory tracking, implement stock

control procedures, conduct regular audits, and coordinate with supply chain and warehouse to ensure replenishment happens on

time. Discrepancies get investigated, not ignored.

Shop management covers the physical and commercial aspects of M-KOPA's retail presence — brand execution, permits, look and feel,

branding materials, and maintenance. You'll work closely with the Retail Senior Manager and Marketing to ensure every location

reflects M-KOPA's standards and supports the customer experience we're committed to delivering.

Training is a dedicated part of the role rather than an afterthought. You'll develop and manage the retail knowledge base, own the

training schedule and materials, identify knowledge gaps across the team, and close them through structured training and process

improvement. Your direct reports include Retail Trainers — which means your investment in training quality has a multiplier effect

across the network.

You'll also manage Customer Care Executives, maintain CASAT and SLA reporting, drive policy and process adherence across all

locations, and support Depot Shop Owner activities including servicing, commercials, and commissions.

People management runs across all of it — building rosters, conducting performance reviews, managing recruitment and onboarding,

addressing employee relations issues, and creating the kind of team environment where people are motivated to perform.

What makes you ready for this

Proven experience in a team leader or supervisory role within retail operations — with a demonstrated track record managing

stock control, shop operations, and multi-site performance across service or depot environments

Strong working knowledge of inventory management systems and retail operations processes — including stock auditing, SLA

adherence, and the ability to identify operational gaps and implement practical improvements

The organisational capability and leadership presence to manage a diverse team including Retail Trainers and Customer Care

Executives — alongside the willingness to travel countrywide and the flexibility to handle a broad, fast-moving remit without

losing quality on any part of it

The reality check

This role covers a lot of ground — intentionally. You'll be across stock, people, training, reporting, customer experience, and

shop standards simultaneously, and the expectation is that nothing falls through the cracks. That requires strong prioritisation,

personal discipline, and the kind of proactive attitude that spots a problem before it becomes an incident. If you're energised by

variety and take genuine ownership of outcomes across a wide brief, you'll find this role rewarding. If you prefer a tightly

defined scope, it may not be the right fit.

Why M-KOPA, and why now

Most retail operations roles are about protecting what's already working. This one is about building what comes next. M-KOPA's

retail network in South Africa is growing — new service centres, new depots, new markets — and the Regional Retail Team Lead is

the person who makes sure that growth doesn't outpace our standards. The work you do directly shapes the experience of customers

who are, in many cases, accessing formal financial services for the first time. That's not a small thing.

If you're ready for a broad, demanding, genuinely consequential retail leadership role — let's talk.

WHY M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job

training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on

CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've

served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to

over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women,

minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and

conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall

ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as

internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for

‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at

any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage

during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the

advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these

include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Roll

Retail Team Lead (North West)

Plats

North West, Storbritannien

Publicerad

8 april

Sista ansökningsdag

24 augusti

Källa

Arbetsgivarens hemsida

Liknande jobb

Sales Representative (North West)

M-KOPA•North West

SALES REPRESENTATIVE — M-KOPA (NORTH WEST) You know how to sell. More than that — you know how to get other people selling. You've built relationships in your area, you understand how to motivate a team when the month gets tough, and you have the kind of local knowledge that no training manual can give someone. The question is whether your current role is giving you the freedom, the backing, and the mission to make the most of it. M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone. What M-KOPA is building We've served more than 7 million customers across Africa, unlocking over $2 billion in credit. 55% of those customers are accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life — and 70% use the products they finance through us to generate income. We're growing toward 10 million customers, and that growth happens one community, one DSR team, one sale at a time. Our product range includes smartphones, digital loans, device protection, health insurance, and mobile data. These aren't luxury items for people who already have options. They're tools that change how people live, earn, and connect — and the Sales Executive is the person who makes sure they're available where they're needed. 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Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Sista ansökan: 24 aug.Publicerad: 8 apr.

Retail Sales Agent - North West

M-KOPA•North West

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tastylive•Chicago, Illinois

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handoff reports summarizing overnight trading activity, risk events, customer issues, and action items * Contribute to the continuous improvement of overnight operations procedures, workflows, and customer communication protocols * Monitor overnight system performance and coordinate with Technology teams on platform issues or outages Cross-Functional Collaboration * Collaborate with Margin and Risk team on customer risk events * Coordinate with the Compliance/Fraud team on overnight trading surveillance alerts or suspicious activity * Work with the Banking team on overnight funding requests, wire transfers, or withdrawal issues requiring expedited processing, especially any incoming transfers from customers experiencing a margin deficit * Work with reviewing, approving, and rejecting crypto wallets, including processing crypto deposits and withdrawals * Partner with the Engineering team to report platform bugs, execution issues, or system enhancements identified during overnight operations Independent Decision-Making & Problem Solving * Work independently with minimal supervision during overnight hours when senior leadership is unavailable * Make sound decisions on customer requests, risk situations, and operational matters using established policies and best judgment * Exercise discretion on when to escalate issues versus handling independently based on severity and complexity * Manage high-stress situations calmly and professionally, including upset customers, market volatility, and risk events Who you are: Experience & Credentials * FINRA SIE, Series 7, 63, and 3 Certified * Minimum 3-5 years of experience in high-volume customer service, trading operations, or a trade desk role * At least 3-5 years of hands-on experience with options, futures, and futures options trading * Previous experience in overnight or off-hours trading operations is a plus * Proven track record working independently with minimal supervision in fast-paced environments * Commitment to 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adjustments in high-stress situations * Understanding of margin calculations, liquidation priorities, and portfolio risk metrics * Ability to analyze overnight risk events and their potential impact on customer positions * Familiarity with firm risk surveillance and unusual activity detection Communication & Interpersonal Skills * Strong interpersonal skills with the ability to build rapport and trust with customers during overnight or weekend hours * Excellent written and verbal communication skills across multiple channels (phone, email, chat) * Ability to explain complex derivatives and risk concepts clearly to customers with varying experience levels * Diplomatic approach when delivering difficult messages (margin calls, position liquidations, risk concerns) * Strong documentation skills for detailed shift handoff reports and incident summaries * Effective in customer interactions, especially in high-stress or volatile market environments Technical & Operational Skills * Extremely proficient with technology platforms, including Salesforce, Slack, Microsoft Teams, and Microsoft products * Ability to multitask effectively in a fast-paced environment with multiple customer inquiries simultaneously * Strong problem-solving abilities under pressure with limited resources and support during overnight hours * Excellent attention to detail for trade execution accuracy and risk monitoring * Comfortable troubleshooting technical issues and coordinating with support teams remotely Company Perks + Benefits: * Performance Bonuses * Stock Purchase Options * 401k Plan * Medical/Dental/Vision Benefits * Continued Education Support * 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!) * 10 Paid Sick Days * Gym Membership Reimbursement * Commuter Benefits * Pet Insurance * Wellness & Mental Health Programs * Charitable Donation Matching * Two Paid Volunteer Days Off * Daily catered lunch when in the office * Full kitchen with snacks and beverages * In-building gym * Shuttle to/from Metra Salary Range: $90,000 - $95,000 The actual salary offered will be based on the candidate's level of experience and qualifications Discretionary performance bonus: 8-11% of base salary based on individual and company performance About IGNA + tasty IG North America is home to tastytrade, tastylive, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance. We're a lean, collaborative team that values autonomy, pragmatism, and impact. 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Sista ansökan: 29 aug.Publicerad: 29 juli

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