AI Platform Developer

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Social & Culture Strategist   Location: New York, NY   ABOUT THE ROLE:  This is a senior individual contributor role with a potential path toward people leadership. You'll own social and cultural strategy for multiple iconic ice cream brands. Not just tracking trends, but understanding why they matter, to whom, and what the brand should actually do about them. You'll work closely with creative, content, and account teams, and partner with strategists across OLIVER's agency network to keep the thinking joined up and commercially grounded. Strong briefs, sharp decks, and a point of view that holds up in a client room are the core of what you'll bring.  WHAT YOU WILL BE DOING:  * Develop social and cultural strategy that connects to broader brand, comms, and content objectives, building frameworks that go beyond platform tactics to shape how the brand shows up in culture * Spot emerging cultural moments, audience shifts, and platform behaviours across TikTok, Instagram, YouTube, Reddit, and beyond, and translate that insight into clear, actionable creative direction * Write briefs and build strategic decks that guide creative and content teams, articulating not just what to make but why it matters and how it connects to brand and business goals * Present strategy to clients and senior internal stakeholders, tying cultural relevance to commercial impact * Stay close to the creative work through production, making sure strategic intent translates into what actually gets made * Mentor junior strategists and help raise the strategic quality of the wider team, regardless of formal reporting lines * Partner with strategists at other IAT and roster agencies, contributing to a shared approach across the client ecosystem * Build a working knowledge of the ice cream category: audience behaviour, cultural context, seasonal rhythms, and competitive landscape WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * A solid agency strategy background across social, brand, comms, or content strategy, with a track record of leading strategy on complex, multi-channel briefs * A genuine, nuanced understanding of culture: the difference between a moment and a movement, and between what's trending and what's actually shifting * Multi-platform fluency. You know how TikTok, Instagram, YouTube, Reddit, and emerging platforms each work, and you know that culture isn't reducible to any one of them * Strong writing and presentation skills. You can build a deck that leaves clients both inspired and clear on what comes next * Confidence connecting strategic thinking to business outcomes, not just cultural relevance * Experience presenting strategy directly to clients or senior stakeholders and fielding questions with clarity and authority * The ability to write a brief that genuinely sharpens creative work * Experience with complex client or agency structures, whether multiple stakeholders, roster relationships, or IAT environments * Food and beverage category experience * Influencer and creator strategy experience * Strategic work across channels beyond Instagram and TikTok * At the time of this posting, the base salary for this position may range from $102,000.00 to $114,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.  REQ ID: 16821 #LI-FO1 #LI-MIDSENIOR   Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.   AREAS OF OWNERSHIP:  * Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases * Lead technical discovery and translate business needs into scalable AI agent solutions * Support POCs, demos, and technical validations to drive successful deal progression * Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs * Build partner capabilities over time to independently drive high-quality opportunities * Partner closely with Sales and Partnerships to support partner-led and co-sell motions * Shape solution design to align technical feasibility with customer and commercial goals * Communicate complex technical concepts clearly across technical and business audiences * Drive technical win conditions throughout the deal lifecycle * Build and maintain strong relationships with strategic and emerging partners * Identify and develop expansion opportunities across use cases, customers, and regions * Act as a bridge between partners and internal teams (Sales, Product, Customer) * Support development of scalable enablement assets and best practices * Capture and translate partner and customer feedback into actionable product insights * Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy * Collaborate cross-functionally to refine messaging, positioning, and solution approach * Contribute to scaling Parloa’s partner ecosystem as a core growth channel   WHO YOU ARE: * You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software * You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture) * You can balance hands-on technical depth with high-level solution storytelling and business value articulation * You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes * You are a strong communicator who can engage both technical audiences and senior business stakeholders * You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams NICE TO HAVE: * Experience working with technology or services partners in a pre-sales or enablement capacity * Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains * Knowledge of Salesforce (SFDC) or other CRM tools * Background in digital transformation or CX optimization initiatives   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$175,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.