Customer Success Manager

ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally. We are already trusted by nearly 50 of the world’s largest insurers, with near zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do, from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure. It’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company built to endure. If that sounds like you, join us in building what comes next.   ABOUT THE PARTNERSHIPS TEAM Our partners include global consultancies and systems integrators across the Big Four, MBB and specialist firms, alongside leading technology and data providers. These relationships help us enter new accounts, support complex customer transformations and build confidence in the wider hx ecosystem. When they work well, partnerships become a force multiplier across our entire commercial organisation. The team is still relatively young and operates with a broad remit. We work closely with Sales, Solutions, Marketing, Customer Success, Delivery and Product across joint go-to-market planning, business development, partner enablement and commercial relationships. As Strategic Partnerships Manager, you’ll own a portfolio of key North American relationships while identifying and developing new opportunities. You’ll be accountable for turning those relationships into measurable outcomes, including partner-influenced pipeline, joint opportunities, stronger delivery capability and long-term strategic value.   WHAT YOU’LL BE DOING * Own and grow strategic relationships with consulting firms, systems integrators, technology companies and data partners across North America. * Build joint business plans covering account mapping, pipeline generation, enablement, marketing activity and shared commercial goals. * Identify and develop new partners that can expand hx’s reach within the insurance market. * Work with Sales teams to identify co-selling opportunities, coordinate account activity and generate partner-led pipeline. * Collaborate with Marketing on joint campaigns, events, content and market-facing initiatives. * Partner with Solutions, Customer Success and Delivery to ensure partners are equipped to support hx customers effectively. * Develop repeatable partner enablement, training, accreditation and certification programmes. * Use AI and automation to improve the efficiency and quality of partner research, planning, reporting and engagement. WHAT YOU’LL NEED TO HAVE DONE * Built and grown strategic partnerships within SaaS, AI, technology, consulting or a similarly complex industry. * Managed senior relationships across consultancies, systems integrators, technology providers or other strategic partners. * Created joint go-to-market plans and co-selling initiatives that delivered measurable pipeline or revenue. * Navigated complex commercial discussions, proposals, contracts and partnership agreements. * Worked cross-functionally with Sales, Marketing, Customer Success, Delivery, Product and Solutions teams to deliver shared outcomes. * Used data, commercial tools and AI to prioritise opportunities, improve partner performance and operate effectively in a fast-moving environment.   YOU’RE UNLIKELY TO THRIVE HERE IF * You prefer maintaining established partner relationships rather than building and developing them. * You find it difficult to connect relationship-building activity to clear commercial outcomes. * You are reluctant to use AI and new technology to improve how you work. If reading our Culture Document leaves you feeling neutral rather than energized, hx may not be the place where you will do your best work. We are building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.   COMPENSATION Salary Range: $157,500 - $175,000 Bonus/Variable: $47,250 - $52,250 The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this.   BENEFITS * $6000 training and conference budget for individual and group development. * Full medical, dental, vision package to fit your needs * Mental health support via Spring Health and Rula * Access to One Medical * Flexible vacation policy; work hard and take time when you need it * Pet discount plans, retirement plan (401K), and discount programs available to employees Additional perks * Top-spec equipment (laptop, screens, adjustable desks, etc.). * Regular remote and in-person hackathons, lunch and learns, socials, and game nights. * Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space. * Exceptional opportunities for personal development and growth as we build something remarkable together.   INTERVIEW PROCESS Talent Partner Screen - 30 minutes Hiring Manager Interview - 1 hour Skills Assessment - 1 hour Values Interview - 1 hour We offer!   OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.   NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally - already trusted by nearly 50 of the world’s largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure; it’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. ABOUT THE TEAM Solutions (Field Engineering) sits at the technical heart of hx’s go-to-market engine, owning the ‘Technical Win’ in every opportunity. The team operates at the intersection of product, sales, and customer success, working directly with underwriters, actuaries, IT leaders, and security teams at some of the world’s most sophisticated insurers. This is where deep technical capability, domain expertise, and commercial insight come together to solve complex problems and design solutions customers trust to run their most critical pricing and underwriting decisions. The team thrives at the edge of what’s possible — tackling the hardest integration and implementation challenges where creativity, rigour, and technical depth are essential. Every engagement is high-stakes, highly visible, and directly influences both revenue outcomes and product direction. This is a high-ownership, collaborative environment where consistency of execution matters as much as innovation. Field Engineering doesn’t just support deals — it accelerates them, de-risks them, and shapes how hx shows up in the market. This is a people-first leadership role focused on team performance, coaching, and operational excellence. You will be accountable for how effectively the Solutions Engineering team supports revenue, while partnering closely with Sales, Product, and Customer Success to ensure strong, consistent technical execution. Check out our Field Engineering Candidate Hub for a behind the scenes look at the team you would be joining! WHAT YOU’LL BE DOING * Drive optimal win rates across qualified opportunities by coaching Solutions Team (Solutions Engineers and Architects) through discovery, demos, architectural workshops, and proof-of-value engagements with clear, technically and commercially aligned execution * Drive optimal Technical Win conversion from proof-of-value to closed deals by analysing outcomes, capturing learnings, and refining how the team builds customer confidence * Reduce sales cycle length and improve forecast accuracy by identifying technical risks early and partnering with Sales to proactively unblock deals * Build and develop a high-performing, engaged team through clear standards, structured feedback, and defined career progression pathways * Establish consistent execution frameworks across discovery, solution design, and POV delivery, using metrics and AI-enabled workflows to scale quality * Partner cross-functionally with Sales, Product, and Customer Success to align technical execution with revenue goals and influence product direction WHAT YOU'LL NEED TO HAVE DONE * Led or significantly contributed to Solutions Engineering or Solutions Architecture teams in a B2B SaaS or similarly complex environment * Demonstrated measurable impact on presales metrics such as win rates, POV conversion, sales cycle length, or forecast accuracy * Built or improved presales processes (discovery frameworks, demo structures, POV execution) that brought consistency and quality to how technical teams engage with customers. * Coached and developed individual contributors, improving technical storytelling, solution design, and stakeholder management, alongside experience (or clear readiness) in hiring, onboarding, and managing performance. Used data and metrics to drive team performance and accountability. * Partnered effectively with Sales, Product, and Customer Success to align technical strategy with commercial outcomes * Maintained technical credibility with customers, senior stakeholders and internal teams by staying current with product capabilities, guiding solution design, and supporting the team through complex technical conversations. YOU'RE UNLIKELY TO THRIVE HERE IF * You prefer to stay hands-on as an individual contributor rather than building leverage through coaching and team development. * You're uncomfortable holding people accountable to clear standards or providing direct feedback when performance falls short. * You default to process over judgment, or struggle to operate effectively in a fast-changing, high-stakes environment where the playbook is still being written. If reading our Culture Document leaves you feeling neutral rather than energized, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. COMPENSATION Base Salary: $164,000 - $227,000 On Target Earnings: $200,000 - $283,000 Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. BENEFITS * $6,000 training and conference budget for individual and group development. * Full medical, dental, and vision package to fit your needs. * Mental health support via Spring Health and Rula. * Access to One Medical. * Flexible vacation policy - take time when you need it. * Pet discount plans, retirement plan (401K), and discount programs available to employees.. ADDITIONAL PERKS * Top-spec equipment (laptop, screens, adjustable desks, etc.). * Regular remote and in-person hackathons, lunch and learns, socials, and game nights. * Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry * Exceptional opportunities for personal development and growth as we build something remarkable together. INTERVIEW PROCESS 1. Virtual meet with Talent Partner to kick things off 2. Hiring Manager Interview with Urszula Etheridge, Director of Solutions Engineering 3. Skills Assessments 4. Meet with one of Sales Leaders & Have Lunch with Urszula 5. Values Interview 6. We offer! OUR COMMITMENT TO DIVERSITY hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energized by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. {{Base: $164,000 - $227,000 with a Commission variable of 25% bonus. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.}} Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.