Senior Manager, Talent Operations

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We're looking for a Senior Engineering Manager at an exciting time. We've successfully launched multiple platforms and products, raised over $100M in VC funding, reached profitability, and have a growth trajectory of over 100% YoY. WHAT YOU WILL BE GETTING INVOLVED IN We are a small, high-output team building across a complex technical surface: consumer marketplace, provider-facing scheduling tools, interoperability infrastructure, revenue cycle tooling, and AI-augmented workflows. We don't scale headcount to scale output. We scale leverage through AI-native development practices, tight feedback loops, and engineers who own outcomes rather than tickets. As Senior Engineering Manager, you will lead a cross-functional engineering team and remain a hands-on contributor. We expect roughly 30% of your time to be spent writing code, reviewing architecture, or directly shaping technical decisions. This is not a role for someone who wants to move fully into management. It's a role for someone who finds that combination energising. You will report to our CTO and partner closely with Product, Operations, and Data to ship the systems that run our business. You are expected to be genuinely AI-native: not just comfortable with AI tooling, but actively shaping how your team uses it. That means deploying agents, building evaluation frameworks, and coaching engineers to work at a level of throughput that wasn't possible two years ago. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: * Lead and develop a team of engineers across multiple product domains, owning velocity, process, performance, technical growth, and team culture * Remain a consistent technical contributor by writing production code, leading design reviews, and pairing with engineers on complex problems. * Define and enforce engineering standards across code quality, system design, testing discipline, deployment practices, and incident response * Drive the team's AI-native operating model by identifying where AI agents can replace or accelerate engineering workflows, building evaluation frameworks to measure output quality, and coaching engineers to leverage AI tooling as a primary development instrument rather than an occasional aid * Partner with Product to refine roadmaps, push back on scope where necessary, and ensure the team is working on the highest-leverage problems at any given time * Own the architecture of your team's systems by making build vs. buy decisions, managing technical debt deliberately, and ensuring the stack can support the growth trajectory of the business * Contribute to Scan.com's broader engineering culture through interview loops, cross-team design reviews, engineering all-hands, and the institutional knowledge that makes a small team punch above its weight THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR * Team command and trust. Within 90 days, your team has a clear understanding of expectations, a functioning operating rhythm, and confidence that you are both technically credible and invested in their growth. Engineers on your team are shipping more and learning faster than before you arrived. * AI-native team operating model in production. You have assessed the team's current AI tooling practices, identified the highest-leverage gaps, and implemented a repeatable framework across agents, evals, and development workflows that measurably increases throughput without degrading quality. * Technical ownership. You have a complete grasp of the systems your team owns: their architecture, observability, failure modes, scalability constraints, and debt profile. You have a prioritized plan for the most critical improvements and have begun executing against it. * Meaningful individual contribution. Your 30% contributor commitment is real and visible. You have shipped production code, driven at least one significant architectural decision, and demonstrated to your team that you can still do the work. * Organizational trust. Product, Operations, and Data treat you as a peer. You have built the credibility to push back on scope, advocate for technical investment, and represent Engineering in cross-functional prioritization with authority. You are the go-to person for sequencing within large initiatives. WHAT YOU MIGHT BRING TO THE TABLE You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: * Proven experience managing and growing engineering teams in a startup environment. You have operated with limited resources, changing priorities, and a high bar for individual output, and you have thrived in that context. * Genuine AI-native fluency: you have deployed AI agents in production engineering workflows, you understand evaluation frameworks and can design them for non-trivial tasks, and you have coached teams to use AI as a primary tool rather than a novelty. Candidates who cannot speak concretely to this will not be competitive * Active technical contributor with strong engineering fundamentals. You write production-quality code in at least one modern backend or full-stack language, can lead a system design discussion at a senior level, and have not been out of the code for more than a year * Experience in a scaling healthcare technology company is a strong plus. Familiarity with the regulatory environment, interoperability constraints, and the operational complexity of healthcare delivery meaningfully shortens the ramp * Strong cross-functional instincts: you have partnered effectively with Product and Operations, understand how to negotiate scope without burning relationships, and can represent technical constraints to a non-technical audience without losing fidelity * A track record of growing engineers. ICs on your previous teams have been promoted, expanded their scope, and credited you with material development in their careers * High ownership orientation: you do not wait to be asked, you do not manage up problems without a proposed path forward, and you treat the business outcomes of your team's work as personally yours HOW WE WILL INTERVIEW YOU We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability: * Introductory call with our Senior Talent Partner, approximately 30 minutes by phone. * Video call with a senior software engineer on the team, approximately 45 minutes, structured deep-dive into the role and technical domain. * Assessment stage, which may be a take-home exercise, in-person session, or additional video calls. We will be mindful of your time. * Meet the founders and/or other team members. * Offer! BENEFITS We go beyond the basics with our benefits package. Here's what you can expect from us: * Competitive salary range, plus performance bonus and equity * 401k * Healthcare, Vision, and Dental * All equipment needed to do your role effectively * Flexible and remote/hybrid working options * Personal development budgets * 18 days PTO plus public holidays * 10 paid sick days * Inclusive policies designed by our team, for our team Diversity at SCAN.COM Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

Every large organization has the same problem: too many projects, not enough visibility into who's actually available to do the work. Operations teams, PMOs, and professional services firms are making staffing decisions in spreadsheets, guessing at utilization, and finding out they're over-capacity after it's too late. Resource Management (RM) is Asana's answer to that problem — and we're at an inflection point in how we think about it.  RM has strong foundations and proven enterprise demand, but it was built for a pre-agentic world. The next version of this product looks fundamentally different: AI Teammates that monitor utilization in real time, flag staffing risk before it hits delivery, recommend rebalancing across teams and projects, and automate the operational overhead that makes resource planning so painful today. We believe this capability is worth investing in seriously — not just as a feature within Asana's broader platform, but potentially as a standalone commercial offering for enterprise buyers whose primary need is resource visibility, not work management. As a Senior Product Manager leading this reinvention, you'll own the full RM product strategy — global capacity planning, skills-based staffing, time tracking, utilization reporting, and the agentic workflows that make all of it proactive rather than reactive. The strategic questions are genuinely open: what does RM look like as a reimagined agentic product, who is the right buyer, and how do we price and position it as a commercial offering in its own right? This role shapes those answers. This role is based in our New York office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. WHAT YOU’LL ACHIEVE * Drive the product strategy and execution for the next generation of Asana's Resource Management offering, establishing a clear roadmap to transition from a reactive tracking tool into a proactive, agentic platform. * Define and validate the market opportunity for RM as a potential standalone enterprise commercial offering, answering critical open strategic questions around positioning, monetization, and buyer personas. * Design and deploy AI-driven capabilities (such as AI Teammates) that automatically monitor real-time utilization, predict staffing risks, and generate proactive rebalancing recommendations across complex enterprise teams. * Own the Enterprise Client Management tier, partnering cross-functionally to deliver high-scale capabilities tailored specifically to large consulting and professional services firms. * Collaborate closely with the SMB Client Management lead to ensure product features scale coherently and seamlessly across multiple market segments without diluting user value. * Partner deeply with cross-functional stakeholders across Product Design, Engineering, Data Science, and Product Marketing to build, test, and ship highly impactful, scalable solutions. ABOUT YOU * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Proven track record in Senior Product Management (ideally 5+ years of PM experience) scaling sophisticated B2B SaaS platform capabilities or enterprise work management tools. * Deep structural understanding of enterprise operations, resource planning, utilization reporting, or skills-based staffing workflows. * Strong strategic thinker who excels in navigating open-ended market questions, commercial pricing strategy, and moving zero-to-one or heavily reimagined products forward. * Exceptional collaborator capable of aligning cross-functional partners (Engineering, Design, GTM, and segment leads) around a unified vision. * Outcome-driven and highly technical mindset, comfortable working closely with engineering architecture to design proactive agentic systems and AI automation. WHAT WE’LL OFFER Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $265,000 - $273,500. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.