Customer Performance Intern

WHO WE ARE Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. JOB PURPOSE Builds and owns the Group's FP&A framework, methodology, and reporting standards, giving Group leadership a single, reliable view of financial performance and outlook across the Group's subsidiaries and business units: Moniepoint Nigeria, Moniepoint Kenya, MonieWorld and Moniepoint Technologies. This is a framework and consolidation role, not a day to day business unit finance role. Some subsidiaries and markets run their own standalone FP&A team that owns local budgeting, forecasting, and reporting for that business; this role sets the Group standard those teams work within and consolidates their output. Wherever a subsidiary or shared function doesn't yet have a dedicated FP&A resource, this role covers it directly. The intent is one Group framework, executed locally wherever a local team exists, with no duplicated effort. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. RESPONSIBILITIES: * Design and own the Group's FP&A framework: forecasting architecture, budget process, and management-reporting standards that every entity works to, including markets that maintain their own standalone FP&A team * Consolidate entity and BU-level forecasts, including those submitted by markets with their own standalone FP&A team, into a single Group P&L, balance sheet, and cash flow, with a working currency toggle and intercompany eliminations * Own the annual Group budget calendar and process: templates, timelines, challenge sessions, and Board approval, without taking over the local budget-building work each entity's own finance team already does * Produce the consolidated Group forecast (2026-28 and beyond), reconciled monthly to actuals, with a clear bridge explaining variances * Work closely with the Group Financial Controller so actuals, the consolidation, and the forecast reconcile cleanly month to month, and closing timelines support the reporting calendar * Run the monthly and quarterly reporting cycles at Group level: consolidated management accounts, Board packs, and investor-grade reporting * Build and maintain the Group's KPI and unit-economics framework, and ensure it is applied consistently across every entity's finance team, whether that entity has its own dedicated resource or is covered directly by this role * Partner with BU CFOs / finance leads (Moniepoint Nigeria, Moniepoint Kenya, Moniepoint Technologies, MonieWorld) as the standard-setter and consolidator, leaving day-to-day local execution with them * Lead scenario and sensitivity modelling for Group-level strategic decisions: new market entry, capital raises, new market expansion, licence applications etc. * Set and enforce FP&A style and modelling standards across the Group (structure, formatting, sign-off, version control) * Manage and develop the Group FP&A Analysts covering the subsidiaries and markets without a dedicated resource, plus central shared services CANDIDATE REQUIREMENTS: * 8-10+ years in FP&A, corporate finance, or investment banking, including experience building forecasting frameworks from scratch * Proven experience consolidating multi-entity, multi-currency forecasts and management accounts * Background in banking, fintech, or another regulated, fast-growth environment * Advanced financial modelling skills (Excel at architect level); comfortable owning a model spanning multiple entities and currencies ACA / ACCA / CFA or equivalent * Proven ability to operate effectively as a remote, senior finance leader across time zones and geographies PREFFERED QUALIFICATIONS * Experience in a high-growth African or emerging-markets fintech or bank * Prior exposure to Board and investor reporting at Group level * Familiarity with planning/consolidation tooling (NetSuite, Aleph, Pigment or similar) beyond Excel * Experience standing up FP&A functions or frameworks during a scale-up phase, including defining where a Group function ends and in-country teams begin ABOUT YOU * You think in frameworks. You build the system once, properly, rather than patching it every quarter * You're comfortable holding a multi-entity, multi-currency picture in your head and explaining it simply to the CFO and Board * You know the difference between setting the standard and doing the work. You'd rather make each market's FP&A team excellent within a shared framework than take their work off them * You push back on numbers that don't reconcile, and you don't sign off until they do * You're a strong people manager. You can direct analysts and get consistent, house-standard output from a small team * You communicate in writing the way you model: structured, precise, no padding * You operate well remotely: proactive, well-organised, comfortable driving a Group-wide process without being in the room WHAT SUCCESS LOOKS LIKE * Group forecast is reconciled to actuals monthly, with variances explained within an agreed tolerance * Management, board and investor reporting are delivered on time, every cycle, without late-stage rework * Budget process runs to a fixed calendar with BU sign-off, with no material off-cycle changes * BU finance leads use the Group model and house standards as their working framework, not a parallel one * CFO and Group CEO treat the FP&A output as the single source of truth for decision-making WHAT TO EXPECT IN THE HIRING PROCESS * A preliminary phone call with one of our recruiters. * Hiring Manager Interview  * A Panel interview with existing Finance Leads * A behavioural and technical interview with a member of the Executive team.

WE ARE LOOKING FOR A CUSTOMER INSIGHTS ASSOCIATE TO JOIN OUR CUSTOMER INSIGHTS TEAM; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. Role Overview This is an entry-to-mid-level research position within M-KOPA's Customer Intelligence (CI) team. As a CI Research Associate, you'll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You'll be doing real research, on real products, for real customers whose financial lives depend on experiences that actually work. ABOUT US M-KOPA is a connected asset financing platform that has extended over $2 billion in credit to more than 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa. 55% of those customers are accessing financial services for the first time. 86% report an improved quality of life. The Customer Insights team is the intelligence engine behind the product decisions that make those numbers move and they're looking for a data analyst who brings both quantitative rigour and qualitative instinct to the work. This is a hybrid role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Research Operations Lead. Why this Role is Different Most research associate roles put you in a support lane indefinitely. Here, you're working on products that are genuinely novel — serving first-time smartphone users, first-time borrowers, first-time digital finance customers across five markets. The research problems are complex, the stakes are tangible, and the team takes craft seriously. What You'll be doing * Conducting moderated usability tests, semi-structured interviews, and surveys — managing fieldwork logistics end-to-end for both remote and in-person sessions, and ensuring sessions are set up for quality data collection from the start. * Coding and synthesising qualitative data using defined frameworks — producing affinity maps, insight lists, and structured reports that translate findings into clear, actionable outputs for your immediate team and stakeholders. * Contributing to team research rituals, raising questions when briefs are unclear, and applying AI-assisted tools (including Claude and Notion AI) with the critical judgement to know when the output needs human scrutiny. What You'll bring * Demonstrable experience conducting UX research — including moderated usability testing, semi-structured interviewing, and survey design — with an understanding of when and why different methods apply. * Proven ability to work with qualitative data: coding responses, identifying patterns, and producing synthesis artefacts (affinity maps, insight lists) with a structured, methodical approach. * Familiarity with M-KOPA's markets or the broader context of first-time digital financial services users — and a genuine curiosity about the usability challenges that come with that territory. The honest part This is a guided role — you'll be working within defined scope, using established templates, and leaning on senior team members as you develop. If you're looking for full autonomy from day one, this isn't that. If you're looking for a place to build serious research craft on problems that actually matter, it is. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.