Senior CRM Project Manager - Personalized promotions & Wallet (F/M/X) - Permanent

WHO WE ARE: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?  DESCRIPTION The role is Remote, but only for people in Italy. At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.   We’re looking for software engineers who love learning new things and working with others to solve complex customer problems. You’ll be at the heart of financial innovation, using industry-disrupting technologies like open banking, to revolutionise online payments and enable financial data to be integrated into any app or website.   Working at a rapidly growing fintech, you’ll encounter new and exciting challenges as we scale our products and infrastructure to meet the demands of our customers, and expand our ecosystem to open up new possibilities. Guided by our Engineering Principles, you’ll collaborate on the design, implementation, delivery and operation of our products — in short: you’ll build it, you’ll run it!   In addition to working with modern development frameworks and cloud technologies, we are committed to helping you develop new skills and advance in your career. Whether you want to continue to grow your technical expertise or move into leadership, we have clear and tangible paths for everyone, irrespective of your level of experience, role or discipline. OUR CHALLENGES * We want to continuously iterate and improve our offering without compromising the stability or long-term maintainability of our systems. * We serve millions of API requests with a 99.5% availability SLA. Our platform must remain a reliable foundation that our customers can build upon as we expand (new products, new geographies, more volume). * We want TrueLayer to be an exceptional place to work. We want our processes and interactions to stay honest, genuine and human as the company grows. * We want our engineers to grow with us. To have the opportunity, the guidance and the support to develop their technical and core skills to the fullest within the organisation. WHAT WE EXPECT FROM YOU, AS A SENIOR SOFTWARE ENGINEER * Become a proficient user of our platforms (AWS, Kubernetes, Prometheus/Grafana, etc) and our tools (Rust and .NET ). Training will be available to fill in any gaps in your current knowledge  * Partner with your Engineering Manager and Product Manager to size and break down requirements for new features and product efforts  * Communicate effectively with both technical and non-technical stakeholders * Employ design patterns, testing and automation to ensure fast and safe iteration cycles. Use your knowledge to coach your teammates and level up the whole engineering organisation  * Play an active role in our incident response. Support the Incident Lead by taking ownership of investigation and service recovery for the areas of our platform under your responsibility  * Contribute to cross-team technology efforts by joining our engineering guilds * Role model our values and help make sure TrueLayer remains an exceptional place to work REQUIREMENTS * Experience building distributed systems in any common backend  language/framework such as Rust, .NET, Java, and Go * Thorough understanding of common design patterns and principles, and how/when to apply them * Familiarity with API design and experience with at least one web framework * Knowledge of both SQL and NoSQL data technologies * Understanding of microservice architecture and its associated challenges * Familiarity with testing best practices — TDD, unit testing and integration testing, etc * Experience with observability and alerting in mission-critical distributed systems  WE’D BE PARTICULARLY EXCITED IF YOU HAVE: * Understanding of protocol buffers, gRPC, and message queue systems. * Experience building libraries and involvement in open source software. * Hands-on experience with AWS and infrastructure-as-code tools such as Terraform. BENEFITS AND COMPENSATION 65,750 - €79,000 + equity WHAT YOU CAN EXPECT FROM US * Competitive salary and meaningful equity in the company 💰 * Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working 🏡 and 2 days per week in our new offices in London 🇬🇧 Milan 🇮🇹  and Dublin 🇮🇪 * Need to collect the kids from childcare? Love a workout in the gym first thing?  No worries, we trust you to do your best work within our hybrid framework 🧘 * Flexible holiday policy, with 24 days as standard ✈️ * 2 volunteering days to support causes important to you 🌳 * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👨‍👩‍👧 * Meal vouchers for every day you’re working, including while remote * Budget to spend on learning & development each year 📚 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊 * Membership of mental wellbeing platform Spill  🧘🏻‍♀️   ABOUT OUR HIRING PROCESS Our hiring process typically consists of four stages: 1. A call with one of our Talent Acquisition Partners. 2. A take-home exercise Software Engineering Challenge. 3. 2-hour video interview with two TrueLayer engineers. 4. 1.5-hour total final round video interviews.   Full details on the interview process, including preparation tips and the qualities we look for in future TrueLayeristas, can be found on our blog. At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.

WHO WE ARE: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?  DESCRIPTION TrueLayer is making a deliberate, CTO-led investment in agentic engineering. We are building a new team — Agentic Engineering Enablement — with a focused mission: pave the way for AI agents to succeed across TrueLayer's engineering organisation. Every bottleneck that slows an agent down is a problem to solve. Every piece of tribal knowledge locked in a Slack thread or an engineer's head is an opportunity to unlock. As a Senior Agentic Enablement Engineer, you will be a core pillar of this team. Working closely with the CTO, you will own significant components of the agentic platform — from context engineering and tooling to evaluation systems and CI/CD — and build them into reliable, production-grade infrastructure. You will also help establish engineering norms and best practices for the team and the wider organisation. What does good look like in Year One? Agents routinely land coordinated changes across multiple repos and services, run e2e tests, and deploy behind guardrails without a human in the loop.   What we expect from you as a Senior Agentic Enablement Engineer: Build and maintain the agent harness * Write, maintain, and version AGENTS.md files, system prompt libraries, and skill definitions across the codebases and workflows that matter to TrueLayer. Treat this as infrastructure, not documentation. * Surface tribal knowledge from across engineering and convert it into structured, agent-consumable artefacts: ADRs, runbooks, coding conventions, decision trees, and system maps. * Design and operate MCP servers that give agents safe, real-time access to TrueLayer's internal systems, APIs, databases, CI outputs, incident history, and deployment state. * Build and maintain TrueLayer's internal tool library: structured, versioned, testable agent capabilities that encode how we build, test, review, and operate software. Pave golden paths * Build reusable, opinionated golden paths, starter templates, orchestration patterns, and reference workflows, so every new agent capability is reliable and measurable by default rather than bespoke. * Encode the safe way to do something as the easy way to do it. If the golden path is harder than building from scratch, something needs to change. * Version and maintain these paths as products with adoption metrics and clear contracts. Evolve CI/CD for agent-scale workloads * Architect and operate CI/CD pipelines (GitHub Actions, Kubernetes, cloud runners) capable of handling the throughput of multi-agent workflows without becoming a bottleneck. * Reduce CI latency through remote execution, caching, parallelisation, and test impact analysis. * Build and maintain ephemeral, sandboxed development environments that agents can provision and tear down autonomously. * Automate recurring manual tasks: flaky test quarantine, dependency updates, PR triage, and changelog generation. Design the eval and oversight layer * Design and maintain an evaluation harness: regression suites, benchmark sets, and task-specific evals for every agent capability shipped internally. * Define and instrument agent health metrics: token spend, tool call reliability, output drift, and cost per task. * Run structured experiments on agent configurations, prompt variants, and tooling choices — grounded in real metrics. * Define oversight policies: human-in-the-loop checkpoints for high-risk actions, failure detection, loop detection, and hard cost ceilings. In a regulated payments environment, ungoverned agent access to production systems is a liability. * Build guardrails and permission boundaries so agents operate with least-privilege, auditable access to internal systems by default. Contribute to team and engineering standards * Contribute to the architecture of the agentic platform and participate actively in key technical decisions. * Share work, learnings, and setbacks openly. Document thoroughly. Run workshops that help engineers move from sceptics to confident users. * Track what is working in the industry and translate it into TrueLayer-specific approaches and playbooks.   ABOUT YOU: * You are genuinely AI-pilled. Not someone who has read about this: someone who has restructured their engineering workflow around AI agents and can explain exactly why, what broke, and what you fixed. * You are actively building with AI agents — not just using AI-assisted tools occasionally, but designing and operating systems where agents do real, autonomous work. You can explain what you've built, what broke, and what you changed. * 7+ years of software engineering with meaningful focus on infrastructure, platform engineering, or developer experience. * Hands-on experience building agent systems: MCP servers, orchestration pipelines, tool-use schemas, AGENTS.md configurations, or evaluation harnesses for non-deterministic outputs. * You treat prompt and context engineering as a first-class engineering discipline: precise, scoped, tested, and version-controlled. * Solid cloud infrastructure skills: AWS preferred, with Terraform or equivalent, Docker, and Kubernetes. * Strong written communication: able to extract complex workflows from engineers and explain architectural decisions clearly and concisely.   We would be particularly excited if you have: * Proven experience designing and scaling CI/CD pipelines under real load — you know what slow CI costs and have fixed it. * Experience building systems where automation or agents make coordinated changes across multiple repositories and services, run end-to-end tests, and deploy with minimal human intervention. * Experience with agent oversight and safety as an engineering discipline: guardrails, sandboxing, permission boundaries, human-in-the-loop checkpoints, and reasoning about failure modes before they reach production. * Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, AutoGen, or equivalent custom systems. * A background in developer experience (DevEx) and experience measuring the impact of tooling on engineering velocity in a quantifiable way. * Experience with eval frameworks such as Braintrust, LangSmith, or custom harnesses. * Understanding of LLM cost modelling: model selection, caching strategies, retrieval vs. context stuffing, and token budget design. * Security or compliance experience in a regulated industry — fintech experience is a bonus.   Don't meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you!   BENEFITS WHAT YOU CAN EXPECT FROM US * Competitive salary and meaningful equity in the company 💰 * Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working 🏡 and 2 days per week in our new offices in London 🇬🇧 Milan 🇮🇹  and Dublin 🇮🇪 * Need to collect the kids from childcare? Love a workout in the gym first thing?  No worries, we trust you to do your best work within our hybrid framework 🧘 * Flexible holiday policy, with 24 days as standard ✈️ * 2 volunteering days to support causes important to you 🌳 * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👨‍👩‍👧 * Meal vouchers for every day you’re working, including while remote * Budget to spend on learning & development each year 📚 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊 * Membership of mental wellbeing platform Spill  🧘🏻‍♀️ * CCNL commercio (contratto collettivo nazionale di lavoro)   Compensation €85,000 - €110,000/yr + equity. About our hiring process Our hiring process typically consists of four stages: 1. A call with one of our Talent Acquisition Partners. 2. A take-home exercise 3. 2-hour video interview with two TrueLayer engineers. 4. 1-hour total final round video interviews Full details on the interview process, including preparation tips and the qualities we look for in future TrueLayeristas, can be found on our blog At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.