Senior Application Engineer I

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s Senior Application Engineer, Zuora Billing About the job This position is needed to join our Enterprise Application Development and Operations team as senior Application Engineer who is responsible for design, configure, develop and test Zuora billing to support the requirements of  the Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic.  The candidate should be able to conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. Should be able to mentor a couple of junior consultants under him/her. Should be able to work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expected to be having strong knowledge Zuora SaaS Billing, Usage and Subscriptions, product and pricing config, Cash application and Revenue processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive automations and innovation. You will gather requirements, design, configure, develop , test and maintain  Zuora billing.  RESPONSIBILITIES In this role, you’ll: * Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes. * Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization. * Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms. * Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes. * Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums. * Develops and executes system conversion and implementations. * Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm. * Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc QUALIFICATIONS  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Strong knowledge of Zuora subscriptions, billing, product and pricing management * Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax. * Expertise in  Zuora platform, objects, Custom events and Zuora workflows. * Knowledge on developing and executing system conversion and implementations.  * Good understanding of Customer aging, AR to GL reconciliation and month end processes * Should have a good knowledge of change management, Agile methodologies. * B.Tech or an MBA graduate. Desired: Zuora Billing Solution Lead Location This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

We are looking for an energetic, passionate, and customer-focused Technical and Sales Application Engineer to join our newly formed team of two colleagues in Gothenburg, supporting the Scandinavian market. The biggest challenge and the main task on this position is knowledge of ComAp products and tools, ability to use them, configure and program them in various situations. In this role, you will provide technical support for a wide range of ComAp control systems and solutions across multiple industries including engine control, hybrid systems, marine, bi-fuel, and Genset Control (GSC). About ComAp ComAp is a successful Czech based company, recognized globally as a leader in advanced control technology for the power generation sector worldwide. The company is both strong and dynamic - providing employees with the opportunity to build on their experience and benefit from working in an attractive international and friendly environment. Your daily responsibilities will include: Turn-key projects – inspection, installation, commissioning, and configuration of ComAp control systems, including PLC algorithms Providing technical support to customers (service trips, training sessions, assistance with configuration for pilot projects, etc.) Troubleshooting, investigating, and solving complex technical issues using simulators and real-world applications Creating and reviewing wiring diagrams, schematics, and application documentation Working closely with the sales manager and supporting sales activities during customer meetings and business trips Conducting in-house and on-site training for new and existing customers Traveling to support projects and build relationships with customers across Scandinavia What we expect from you: Degree in Electrical Engineering or equivalent hands-on experience 3+ years of experience in a similar technical role Familiarity with PLCs or microprocessor-based controls, programming logic, and industrial applications Ability to think analytically and propose innovative technical solutions Strong communication and interpersonal skills Flexibility and willingness to travel regularly within the Scandinavian region Fluency in English Why Join Us? Be part of a new, growing team—help shape the future of our Scandinavian business! Competitive salary plus a performance-based bonus Company car Enjoy flexibility as one of our company´s values - possibility to work remotely. Global reach, local impact - Be part of a Czech based company that successfully sells its products to more than 100 countries around the world!