Country Manager, Mexico

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb's culture to life. This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected. This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings. The Difference You Will Make: As an Office Manager, you help bring Airbnb's culture to life through exceptional execution and service. You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected. Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience. A Typical Day: Support the Office Experience * Help ensure the office is welcoming, organized, and operationally ready each day. * Serve as a visible and approachable presence for employees, visitors, and guests. * Support day-to-day workplace experience programs and services. * Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed. * Help maintain hospitality standards across office spaces, meeting rooms, and shared environments. Coordinate Office Operations * Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities. * Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution. * Monitor workplace conditions and employee feedback. * Track office requests, operational issues, and follow-up actions. * Identify opportunities for improvement and communicate recommendations to regional leader and global ops team. * Maintain office documentation, communications, and operational processes. * Support implementation of office standards and playbooks. * Support office utilization reporting. Leadership & Administrative Support * Serve as a trusted admin partner to the Country Manager. * Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager. * Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings. * Serve as a local resource for employees and leaders navigating office services and resources. This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support. Support Gatherings & Connection * Coordinate logistics for local gatherings, leadership visits, and employee engagement activities. * Support gatherings, leadership visits and employee engagement activities across the region as needed. * Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments. * Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively. * Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs. Build Strong Relationships * Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners. * Support a culture of hospitality, responsiveness, and service. * Gather employee feedback and share insights to improve the office experience. * Help foster an environment where employees feel welcomed, informed, and connected. Your Expertise * 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields. * Strong organizational and project coordination skills. * Experience coordinating meetings, events, leadership visits, or workplace programs. * Excellent communication and interpersonal skills. * Strong attention to detail and follow-through. * Ability to manage multiple priorities and work effectively in a fast-paced environment. * Hospitality mindset with a passion for creating positive experiences. * Strong problem-solving skills and sound judgment. * Experience partnering with vendors and cross-functional stakeholders is preferred. * Full professional proficiency in English and Spanish. Your Location: This position needs to be based in the Mexico City office 5 days a week. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Mexico Monthly Pay Range $52,000—$65,000 MXN

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The Difference You Will Make: In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market. A Typical Day:  * Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes. * Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities. * Design and lead territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation. * Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond. * Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth. * Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals. * Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts. * Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth. Your Expertise: * 14+ years of experience in global operations, business development, or marketplace management, with 5+ years in a people-leadership role managing and scaling teams. * Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape, with experience driving local growth and community engagement. * A combination of operational and commercial, public speaking and marketing skills that will allow you to acquire supply across multiple channels. * A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams. * Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets. * Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance. * Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability. * Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders. * Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement. * Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth. * Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results. * Previous experience growing supply and building partnerships with community and host groups is highly valued. Your Location: This position needs to be based in Mexico City, ideally within commuting distance of our office. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Mexico Monthly Pay Range $191,666.67—$237,500 MXN