Business Optimization Manager - Payments

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Optimization Manager Adyen is seeking a strategic and analytical Optimization Manager to join our Performance Optimization team in Tokyo. In this role, you will be responsible for managing full-funnel payment performance to drive tangible business impact and optimize merchant success at scale. You will act as a key partner to our merchants, leveraging data-driven insights to enhance their payment ecosystems. Success in this position requires a blend of excellent project management skills and the ability to collaborate seamlessly with cross-functional teams, including Product, Commercial, and Data Analytics, within a fast-paced and global environment. The ideal candidate possesses deep payments expertise, a strong focus on risk and fraud prevention, and the ability to translate complex technical findings into clear, actionable recommendations for both technical and non-technical stakeholders. What you'll do * Partner with commercial teams to drive Adyen’s value proposition and merchant adoption, using data-driven insights (with Data Analysts) to strengthen conversations * Lead high-level customer discussions, enable commercial teams with tools/trainings, and act as a payment optimization SME across risk, fraud, conversion, and cost efficiency * Analyze merchant portfolios and payment data to identify optimization opportunities, run playbooks, and drive performance and risk improvements * Identify and support adoption of Adyen products (e.g. Protect, Uplift) in collaboration with Product teams * Build dashboards/tools and scalable analytical solutions from large datasets to generate actionable insights * Operate with autonomy and a global, strategic perspective across high-value customers and cross-functional teams * Support team operations, mentor team members, and build strong relationships with regional customers and stakeholders Who you are * 5+ years’ experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles, or similar within fintech/payments, with strong understanding of regional payments landscape (scheme rules, regulations, risk considerations) * Good stakeholder management across customers and cross-functional teams, with an ownership mindset and ability to prioritize and execute independently * Comfortable working in fast-paced, global, cross-functional environments with a continuous improvement mindset * Strong data analysis skills with experience handling complex datasets; BI tools (e.g. Looker, Tableau) is a plus * Excellent communication skills in English & Japanese, able to simplify complex topics for both technical and non-technical audiences Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. PAYMENTS OPTIMIZATION ANALYST We are looking for an experienced Optimization Manager to join our Performance Optimization team. In this role, you will be responsible for managing full-funnel payment performance to drive tangible business impact and optimize merchant success at scale. As an OM, you will be a key contributor in delivering our optimisation strategies and value add to our customers. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions. You will also engage directly with key customers to enhance payment performance across risk, authentication, tokenization and authorization rates, driving higher approval rates, lower fraud, and cost efficiencies through optimization. Additionally, you will help upsell Adyen’s optimization products (e.g., Protect, Uplift) by acting as a bridge between customers , commercial and product teams, translating actionable data insights into value propositions that highlight Adyen’s capabilities. The ideal candidate has a strong background in payments optimization strategies and cross-functional collaboration with the ability to translate complex findings into actionable recommendations for both technical and non-technical stakeholders. What you'll do * Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications. * Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations. * Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers, equipping commercial teams with tools and training to enhance their merchant engagements. * Act as a payment optimization expert: Able to offer both internal guidance and direct merchant-facing support. * Deploy sophisticated optimization playbooks: Analyse across Adyen’s customer portfolio using existing tools. * Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers  and product teams, ensuring that key customers maximize their performance potential. * Drive insights-led optimisation strategies: Leverage data-driven insights and advanced analytical tools to identify opportunities for performance improvement and risk mitigation across our merchant portfolio. * Deliver scalable analytical solutions: Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants. * Lead with autonomy and global perspective: Operate independently with a strategic, global view — providing consultative guidance to high-value customers and collaborating closely with cross-functional teams. * Develop subject matter expertise:Grow into a specialist role within a core area of payment optimisation (e.g. risk reduction, conversion uplift, cost efficiency), becoming a go-to expert for both internal teams and external clients. Who you are * 5+ years of experience in Risk, Payment Performance, Data or a similar role within the payments industry. * Experience in payments is a must. * Able to communicate in English and Portuguese (Both fluent). * This role is based out of our São Paulo office (3 days in person). * Strong stakeholder management skills, engaging with customers  and cross-functional teams to define needs and drive impact. * Ownership and accountability mindset, with the ability to prioritize and drive execution independently. * Excellent verbal and written communication skills, able to present insights and synthesize complex topics clearly. * Comfortable working in a fast-paced, cross-functional environment with global teams and international customers . * Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets. Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.