Swedish Speaking Compliance Manager

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.   Our high-performance culture is driven by our values [https://www.navex.com/en-us/company/careers/].  We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.    Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform.  We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.   As a Customer Support Specialist, your primary responsibility will be front line support for Customer Administrators of our solutions.  Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success.  Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues.  Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!   At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!   What you’ll get:  * Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match. * High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career. * Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement. * Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. * Rewards for Results. We provide clear, competitive compensation designed to recognise measurable outcomes and real impact. What you’ll do: * Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements * Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues * Diagnose, prioritise and troubleshoot customer issues through to resolution * Develop a complete understanding of customer’s needs and problem to assist with system configuration changes that meet their expectations * Educate/train customers on solutions with the goal of helping them achieve their objectives with our systems * Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimise customer system performance * Interpret and communicate specialised technical material into information usable by customers * Establish project tasks, related timelines and update NAVEX’s CRM * Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development * Manage confidential and proprietary customer information What you’ll bring: * 2+ years of experience in a customer service or customer support role preferred * Fluent in Swedish and highly proficient in English * Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies * Proficiency in updating and managing CRM; Salesforce preferred * Strong technical aptitude with general understanding of website functionality and related technologies * Ability to learn and assimilate new information quickly * Ability to evaluate and define customer and system needs * Ability to work within a team environment to achieve results * Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities * Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through * AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes * Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values Our side of the deal:  * We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. * The starting pay for this role is 35,000 GBP. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

JOIN ELETIVE TO BUILD WORKPLACES WHERE PEOPLE THRIVE! 💜 Did you know that engaged employees feel a stronger sense of meaningfulness in their work and are 3x more likely to stay with their company? At Eletive, we believe engaged employees are the key to thriving organizations. That’s why our vision is simple: a world where people thrive at work and feel motivated and empowered to perform at their best. Eletive is not just our company name, it’s also the name of our intelligent People Success Platform. Our platform helps organizations measure and increase engagement, fostering workplaces where people truly thrive. We’re on an exciting scale-up journey with ambitious global growth plans, and that’s where you come in!  THE ROLE 🚀 If you're excited about combining SaaS sales with meaningful impact, this is the role for you. As our next Swedish and English-speaking Senior Account Executive, you’ll join our team of revenue drivers. At Eletive, we prioritize teamwork, where your success comes from collaboration rather than competition. In this role, you’ll focus on strengthening Eletive’s position in the Nordic market, one of our core markets. Leveraging your expertise, you’ll engage with a diverse range of stakeholders, nurture relationships, and close deals that bring genuine value to organizations. Your key responsibilities will include but are not limited to: * Showcasing Eletive’s Value: Present and demo our People Success Platform to potential customers, highlighting its unique benefits and customizing solutions to address specific challenges. * Stakeholder Engagement: Juggle multiple ongoing accounts, deeply understanding prospects' needs and pain points to offer tailored solutions. Your stakeholders is mainly HR leaders and C-level. * Market Expertise: Own your market segment, whether by industry, company size, or region, staying informed of trends and continuously adapting your approach. The term senior in the title refers to that we expect you to mainly handle mid-market size deals, as well as SMB and Enterprise as opportunities arises. * Pipeline Development: Proactively build and manage your pipeline by identifying and nurturing new opportunities, ensuring consistent growth by self-sourcing your pipeline. You will get support with outbound leads from Business Development and inbound leads from Marketing, but always expect that you yourself is responsible for ensuring your pipeline is on track to fulfill your targets. * Collaborative Sales Process: Partner with internal teams like your Squad, Marketing, Business Development, and Customer Experience to ensure a smooth and effective sales journey. * Handling Complexity: Lead discussions around legal frameworks, data structures, and compliance, ensuring all prospect's needs are met. You are responsible that details are handled in RFPs and other agreement negotiations. * Staying Ahead: Keep up with the latest trends and competitive landscape to ensure Eletive stays at the forefront of the market. This includes also internal tools and ways of working. You'll have the freedom to plan your work, shape your pipeline, and truly make an impact on our international growth journey. TO THRIVE IN THE ROLE, WE BELIEVE THAT YOU … 🌟 * A Proven Track Record: With at least 4 years of success in sales within the B2B SaaS space. You know how to close deals and grow accounts! * A Customer-First Passion: You’re driven by understanding your customer’s needs and delivering solutions that make a real difference. * Exceptional Communication Skills: Whether presenting to a prospect or collaborating with teammates, your communication is always clear, structured, and impactful. * Tech-Savviness: CRM systems and sales tools like Hubspot or Salesforce are your friends, you navigate them with ease and use them to stay organized and efficient. You also have hands-on experience using AI tools to support your sales work, and you're always looking for smarter ways to work. * Team Spirit: You’re not just reliable and responsive, you’re a true team player who thrives on collaboration and shared success. * A Self-Starter Attitude: You don’t wait around for direction. You’re always on the lookout for ways to improve processes, drive initiatives, and make things happen. * A Bilingual Fluency: You’re fully fluent in Swedish and English, and able to communicate and build relationships seamlessly in both languages. * Prefer Office First Work: You have the right to work in Sweden and are ready to work the majority of your time from our Malmö office. (For the right candidate, we're open to fully remote work from somewhere in Sweden. Even so, we do expect you to visit HQ in Malmö every now and then) Last but not least - you strongly resonate with our Core Values: * We Grow Together: You value teamwork and helping others succeed. * We Innovate and Iterate: You embrace creativity and continuous improvement. * We Lead Ourselves: You take ownership and responsibility for your work. ROLE DETAILS * Start: Preferably August/September * Extent: Full-time * Salary: Base salary + commission, Base salary level 42k-47k if hired in Malmö. Monthly OTE 65k-70k. Local adjustment on salary level may apply if hired remote. * Location: Preferably our HQ in Malmö but we are open for fully remote in Sweden WHY ELETIVE? 💜 At Eletive, we believe in creating a workplace where everyone can do their best work and enjoy a supportive, dynamic environment. This is what you can expect when joining us: * Be part of a team with diverse interests and backgrounds, united by a shared mission to make workplaces better. We speak many languages but we all unite in English in our meetings and internal communication. * Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world. * Six weeks of vacation, a wellness grant, insurance package, and lots of snacks to keep you energized. * Our Malmö office is just three minutes from the central station, featuring a rooftop terrace, play area, and even a workout station. * Enjoy fika, Friday breakfasts, kickoffs, after works, and much more. We'd love to hear from you! Send in your application already today - we review applications continuously. As it's summer period, our reply will take some extra weeks.