Incident Engineer

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.   THE WOW Our Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you! We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry! You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.   WHAT'S IN IT FOR YOU? Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as: * Account creation, verification, updates, and closure * Account authentication, controls, and security * User session management * Responsible Gaming    A TASTER OF WHAT YOU WILL BE INVOLVED WITH:  * Incident & Problem Management: Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes. * Observability & Metrics: Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence. * Performance & Capacity: Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements. * Availability & Change Management: Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.   WHAT WE ARE LOOKING FOR * Observability & Monitoring: Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki. * Programming & Automation: Proficiency in scripting and coding to automate manual tasks (eliminate "toil") and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred. * Infrastructure as Code (IaC) & Cloud: Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure). * Containerization & Orchestration: Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker. * CI/CD & Change Management: Familiarity with deployment pipelines (GitLab CI, GitHub Actions, Team City, Octopus) to ensure safe, automated rollouts that don't cause incidents. * Core Competencies: Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems. * AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments * Cloud Application Load Balancer, preferably with experience on AWS ALB * Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS * Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.      WHAT WE OFFER Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.   CHALLENGE ACCEPTED? If you are interested to learn more, please apply with your CV in English. By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The Platform Delivery Team Lead is responsible for the execution of the implementation of the strategy, development, and operational excellence of CI/CD platforms and Internal Developer Portals (IDPs). This role ensures that engineering teams have reliable, scalable, and efficient infrastructure, enabling them to build, test, and deploy software seamlessly. The ideal candidate is both highly technical and an effective leader, capable of aligning platform strategy with business goals while fostering a culture of collaboration and innovation. This team is also responsible for, aligning with and enabling, the Developer Experience (DevEx) principle, ensuring that developer workflows are streamlined and efficient.  Your technical expertise, leadership skills, and collaborative mindset will be essential in driving the team forward.  Our Product Development organisation is truly Global with cross functional teams spanning 6 Tech Hubs – Malta, Budapest, Stockholm, Tallinn, Malaga and Athens. With 1000+ professionals, the technology organisation is spear-headed by our CTO-CPO with all our talented Area Teams working together.   A TASTER OF WHAT YOU WILL BE INVOLVED WITH * Technical Leadership: Implement the roadmap for platform enablement, ensuring alignment with the organization’s objectives.  * CI/CD & Infrastructure Excellence: Oversee the design, development, and maintenance of CI/CD templating pipelines, expose Infrastructure functions through IDPs, and Infrastructure automation to improve developer productivity and system reliability.  * Cross-functional Collaboration: Work closely with engineering, DevOps, security, and product teams to provide robust platform solutions and ensure best practices.  * Operational Efficiency & Reliability: Implement observability, and performance optimization strategies to maintain service KPIs and deployments efficiencies.  * Team Leadership & Development: Lead and mentor a team of platform engineers, fostering professional growth and technical excellence.  * Innovation & Continuous Improvement: Stay updated with industry trends and emerging technologies, driving continuous improvements in platform capabilities.  * Developer Experience (DevEx) Enablement: Advocate for and implement strategies that enhance developer workflows, automation, and overall efficiency.    YOU'RE GOOD AT * Strong understanding of modern cloud platforms, DevOps practices, and software delivery.   * Hands-on experience with several of the following technologies: AWS, Kubernetes, Terraform and/or Ansible, GitHub Actions, Argo CD, and Git.   * Experience with scripting or programming (e.g. Python, Go, Bash) and automation.   * Experience leading and mentoring engineering teams, including planning, prioritisation, coaching, and performance management.   * Experience working in Agile environments, managing backlogs, team capacity, and delivery.    NICE TO HAVE * Experience with Helm and GitOps practices.   * Experience designing, developing, or integrating RESTful and/or GraphQL APIs.   * Knowledge of ITIL or IT Service Management (ITSM) practices.   * Experience operating or supporting shared engineering platforms used by multiple development teams.   * Exposure to observability, monitoring, and incident management.   * Experience contributing to platform strategy, technical roadmaps, or engineering standards.    WHO WE ARE Betsson Group is one of the largest companies within the Global iGaming space and can trace our heritage as far back as the 1960’s. We’re Swedish and publicly listed too with our Operational HQ located on the Mediterranean Island of Malta. We strive to deliver the best customer experience in the industry. As a market leader within iGaming we offer online gaming products across 12+ jurisdictions and 20+ brands. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform used by hundreds of thousands of our customers!   WHAT WE OFFER Much like riding a roller-coaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 3,000 strong, spread across 7 offices! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and always striving to push the boundaries and challenge yourself, then you’ll fit right in. We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.     CHALLENGE ACCEPTED? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy