Danish speaking - Customer Service (inc relocation to Malta)

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence. Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices. THE WOW  Get ready for an incredible opportunity that awaits you at Betsson Group! As a valued member of our team, you'll play a crucial role in our Customer Service department, working towards our shared goal of providing the best Customer Experience. But that's not all – at Betsson, we believe in limitless possibilities for growth and learning. Join us in embracing the future of work with our Hybrid Work From Home (WFH) model, offering you the freedom to work three days in our friendly office and two days from the comfort of your own home. To excel in this role, we're looking for individuals who can: * Provide exceptional customer support in both English and Danish, utilizing various communication channels such as emails, chats, and phone calls. * Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations. * Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart. * Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming. WHAT'S IN IT FOR ME? When you join Betsson, you'll be part of a fast-paced, multicultural environment where growth is encouraged and valued. Expand your skills and knowledge within the thriving iGaming industry as you embrace the values of One Betsson. As a proud Betssonite, you'll also enjoy a range of exciting perks and benefits. YOU'RE GOOD AT: * Verbal and written communication in Danish and English * Strong Microsoft Office knowledge * Background in customer service, this can be face to face, online or via phone calls * Multi-tasking and time management  WHAT WE OFFER? We offer a variety of exciting benefits to our employees, including: 🥘Lunch provided between Monday to Friday on site 🧘‍♀️Wellbeing allowance per year 💲Work from home allowance 🏡Hybrid model 💻2 weeks of remote work (abroad) 📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave) 🎂Milestone birthday 🏥Private Health Insurance ♿Temporary Total Disability & Personal Accident Insurances 🛡️Life & Corporate Travel Insurance 💵Discounts with local companies in Malta 💰Optional Pension Plan ✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus) GOOD TO KNOW: * Salary: You'll receive a competitive base salary along with a bonus scheme. * Work hours: morning and afternoon shifts * Location: St Julians, Malta * Generous relocation package offered   CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Concentrix is a global company specializing in technology and services, supporting the brands of the future in more than 70 countries. With some of the world’s largest and most well-known brands in our client portfolio, there is a high chance that you have already interacted with one of our 440,000 Concentrix employees. Our game-changers deliver world-class customer service for our clients’ customers, helping businesses grow and build strong relationships. If you want to be inspired and grow in your career, we encourage you to apply for the role of Travel Agent for our brand-new client SAS and become part of our global network of employees. You will be part of the team creating outstanding customer service experiences for SAS’ private customers. In this role, you will work from our office in Helsingborg, Sweden. About the Role Your daily work will involve providing world-class support via phone and chat to SAS’ Danish private customers. This may include inquiries regarding flight reservations, payments, refunds, and online services, to mention just a few. You will also be responsible for providing information about flight schedules, available destinations, and special requirements (wheelchair passengers, traveling with pets, etc.). In addition, you will be an expert in planning and proposing smart solutions for customers in difficult situations such as canceled flights, delays, or schedule changes. To Thrive in This Role We are looking for someone who is an excellent listener, proactive, and always strives to create an outstanding customer experience. You are naturally positive and energetic and balance professionalism with personality and engagement. You are good at expressing and explaining yourself both verbally and in writing. You enjoy working independently and are flexible when it comes to changes in your work. Stress tolerance is an important quality to succeed in this role. You speak and write Danish fluently (C1) and English (B2). You can work within the opening hours Monday–Friday 07:00–19:15 and weekends 09:00–18:15. You can work from our office in Helsingborg. You are at least 18 years old. You have good computer skills. 6 months of customer contact experience. What We Offer We will ensure you have the best opportunities to succeed in this role by offering a 7-week training program combining practical training and hands-on experience. You will work with modern equipment and support staff who will help you develop into an excellent customer representative. In addition, you will receive regular feedback to support your development. At Concentrix, there is always a career path for those who want it—nearly 80% of our team leaders have been promoted internally. A total of 7 weeks of training. The opportunity to start something completely new together with dedicated colleagues. 25 paid vacation days per year as well as other benefits. Internal career programs. Job Details Start date: 07/09/2026 Employment type: Full-time with a 6-month probation period Working hours: Monday–Friday 07:00–19:15 and weekends 09:00–18:15 (your shifts will be scheduled within these hours, 40 hours/week) Location: Concentrix office in Helsingborg, Rönnowsgatan 8c Has this caught your interest? Don’t hesitate to send us your application right away!