Associate Representative, Sales & Marketing

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Are you a driven, customer-focused sales professional looking to elevate your career in a high-growth SaaS environment? At New Relic, our Sales Development Representatives (SDRs) play a critical role in building pipeline and driving revenue by acting as the first point of contact for prospects who have shown interest in our platform. If you have excellent communication skills, a sense of urgency, and a proven track record in sales or customer-facing roles, we want to hear from you.   Why Join New Relic? New Relic is the leader in observability and application performance monitoring. Our SDR team is at the forefront of our go-to-market strategy, partnering closely with both Marketing and Account Executives (AEs) to deliver impactful business outcomes for our customers. You’ll join a collaborative, high-energy team with personalized coaching, world-class tools, and significant opportunities for career growth.   What you'll do * Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign-ups, demo requests, webinar attendees, and website chats. * Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions. * Collaborate with Marketing and AEs to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities. * Manage and organize your pipeline diligently, ensuring strict adherence to lead response SLAs (Service Level Agreements) and maintaining impeccable CRM hygiene. * Exceed daily, weekly, and monthly metrics, including qualified meetings booked and pipeline contribution, while delivering a stellar, frictionless customer experience.   This role requires * 1+ years of sales experience, preferably in a high-volume outbound prospecting role. * Grit, drive, and the ability to thrive in a fast-paced, goal-oriented environment. * A passion for sales, with aspirations to grow into a closing role. * Strong communication skills (written and verbal) with the ability to engage prospects at all levels. * Comfort with cold calling and a track record of exceeding targets. * Critical thinking skills to analyze customer needs and tailor messaging effectively.   Bonus points if you have * Experience in SaaS or technology sales. * Familiarity with CRM tools like Salesforce and sales engagement tools like Linkedin, 6sense and sequencing tools.  * Proven success in creating and managing outbound prospecting campaigns. * A customer-first mindset with enthusiasm for understanding technical solutions.   Please note that visa sponsorship is not available for this position. #LI-MM1 #LI-Hybrid   The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Estimated On-Target Earnings Range $26.25—$33.93 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

ABOUT THE TEAM Note: This role is an in-office position, based in our Chicago, IL office. As a Sales Development Representative (SDR) at Stripe, you’ll work in a customer-facing role focused on connecting prospective customers with Stripe. You will work in partnership with the Marketing and Sales teams to create a high quality, predictable pipeline. We hire and train SDRs in a way that prepares them to be a high performing source of talent for Stripe Sales and Go to Market teams.  WHAT YOU’LL DO For the first few months, you’ll be a part of our Sales Development Associate program, which is designed to accelerate onboarding and support new grads transition into their first roles in a corporate setting. Part of this period will be supported by the Sales Development Academy which  will help you quickly build and develop the foundational skills required to be successful in this role and position you for a long-term career in Sales at Stripe. Through a mix of virtual sessions, in-person practicums, and check-point quizzes, you’ll learn all about Stripe’s products and how to be a successful SDR. During this period you’ll also be partnered with a senior SDR on the team as a mentor. Along with your manager, your mentor will be there as an additional resource to help support you.  Within a few weeks of starting at Stripe you'll be reaching out to potential Stripe customers, pitching them on the products that could best support their business model, and partnering with senior sellers on the team who will ultimately help close deals. We take a data driven approach to the role and the success of our SDRs is largely dependent on their successful outreach to new Stripe customers.  While onboarding spans across the course of your first few weeks at Stripe, the Academy offers continued training and enablement over the course of your first year as an SDR to ensure top performers are set up for a successful transition to other roles on the sales team. Most regularly we see our top performing SDRs promoted into Account Executive roles.  If you enjoy working in a fast-paced environment, interacting with customers, and being responsible for generating revenue, we’d love to hear from you!  Responsibilities * Contact potential customers through cold-calling, email, and social channels, or by responding to inquiries generated from Marketing activities. * Book meetings with potential customers (prospects) and pitch them on Stripe’s products that are a match for their business model.  * Develop relationships with prospects to uncover specific business needs through effective, consultative questioning to qualify interest and prepare a comprehensive hand-off to sales. * Research and create compelling outreach materials for high-value prospects, in partnership with SDRs and Account Executives. * Execute outbound sales outreach created by marketing, leveraging strategic messaging to target specific segments. * Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity, maintaining a warm pipeline. * Effectively manage customer outreach, consistently meeting/exceeding Service Level Agreements (SLAs), meticulously updating activity and contact information within the Customer Relationship Management system (Salesforce) to support weekly reporting efforts. * Collaborate and provide essential feedback and insights to Marketing to help improve targeting, messaging, and overall campaign effectiveness. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. MINIMUM REQUIREMENTS * A track record of top performance or prior success in academic, extracurricular, or professional endeavors. * Superior verbal and written communication skills, with an ability to clearly articulate complex topics.  * Self-starter who is highly motivated and able to operate effectively and autonomously in a hyper-growth environment. * This role requires in-office participation three to four (3-4) days per week in our Chicago office. PREFERRED QUALIFICATIONS * Professional experience in a sales, customer service, or fast-paced professional environment.