Are you the person colleagues are glad to reach when a system stops cooperating? We're looking for a System Support Technician with Salesforce experience to join our System Support team at our HQ in Lund - a role where technical problem-solving and genuine service go hand in hand.
Who is your future team?
You'll join our System Support team, ten technicians who maintain and provide first line support for a range of Axis systems, including Salesforce, our own in-house CRM, our intranet, Microsoft 365 and access management. We're part of the internal IT Helpdesk, which supports Axis employees globally.
We're a down-to-earth team where no one is too senior to pick up a ticket. We help each other out without worrying too much about who does what, and we'd rather solve the problem together than protect our own patch.
What you'll do here as System Support Technician
Your day is built around helping colleagues around the world get past whatever is standing in their way. You'll be the first line of support for our own CRM and for Salesforce, and you'll keep access management running smoothly across a range of our systems. Beyond solving what lands in your queue, you'll help make sure fewer problems land there in the first place.
Support colleagues globally through our case management system, ServiceNow
Handle access management across a range of Axis systems
Troubleshoot and resolve issues in the systems we support
Create and maintain knowledge articles and workflows
Collaboration with other teams on systems that connect to ours
Who are we looking for?
You're service-minded, and you enjoy the moment when a technical problem finally gives way. You're curious about how different systems work and how they connect, and you take a user-centric approach to your work. Sharing what you know comes naturally to you, and you're easy to work with day to day. You know how to prioritize, and you keep your work structured even when several things need attention at once.
You're also an early adopter who is curious about new technical solutions, combined with a pragmatic understanding that not all of them are applicable to our use cases or feasible to implement.
We'd love to hear that you have:
Several years of experience providing system support to users
Hands-on experience supporting users in Salesforce
An IT education, or equivalent experience
Fluency in Swedish and English, both written and spoken, since we also provide global support
Bonus points for:
Experience working with ServiceNow as a case management system
What Axis has to offer
We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide.
Curious to discover more?
We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like.
Check out:
Life at Axis blog
Engineering at Axis blog
Innovation at Axis
Ready to Act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.
We go through applications continuously so don't wait - send in your application today!
In case of questions, please reach out to recruiting manager Helene Löfqvist at +46 46 272 18 00 (Switchboard)