Technical Training Content Owner

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. THE MISSION The Global Revenue Enablement (GRE) organization exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. This Program Manager sits within the PMO + Data team and owns the design, execution, and continuous improvement of Snowflake's Authorized Training Partner (ATP) program. You will build and scale a certified partner and instructor network that extends Snowflake's educational reach into markets and segments the core team cannot serve directly — while protecting brand integrity and learner experience at every touchpoint. You are the DRI for training partner program success metrics. You'll design the operating model, set quality standards, and continuously optimize how the program runs. The first 6 months will include a heavier focus on learning the team's operations and designing workflow improvements; afterward, the role shifts more toward partner program ownership and strategic growth. KEY RESPONSIBILITIES Partner Program Design & Ownership * Own execution and continuous improvement of the Authorized Training Partner (ATP) program: manage partner onboarding, certification, quality standards, and performance management within established frameworks * Own partner selection decisions: evaluate applications, assess market fit, and determine which partners meet Snowflake's standards * Activate and scale training partner participants in priority markets (LatAm, MENA, SEA, India), coordinating strategic delivery and tracking program outcomes * Partner with regional GTM teams to align activations with in-region sales and partner strategies * Own and report on partner program metrics: delivery volume, learner outcomes, NPS, content adoption, and business impact Uphold GRE’s Quality Standards * Build scalable quality enforcement mechanisms: observation protocols, feedback loops, remediation paths, and renewal requirements * Coordinate with Localization/Internationalization teams to ensure partner-delivered content stays current with English-language releases * Serve as primary partner relationship owner: troubleshoot issues, escalate blockers, and advocate for partner needs within Snowflake Operational Excellence & Process Design * Identify opportunities to eliminate manual, multi-step workflows across operations * Design and implement process improvements in partnership with program coordinators, including automation opportunities and workflow simplification * Build documentation, playbooks, and enablement materials that help the team scale efficiently * Surface insights from performance data to leadership with strategic recommendations for program evolution Operations Partnership (heavy focus in first 6 months) * Partner with the Education Operations team to learn existing systems, identify bottlenecks, and design solutions * Act as an internal consultant: diagnose operational inefficiencies, design workflow improvements, and lead implementation * Upskill program coordinators on new tools, processes, and best practices * Build frameworks that enable the team to scale without proportional headcount growth WHAT WE'RE LOOKING FOR Partner Program & Execution: You're the go-to expert on training partner program operations. You have direct experience managing training partners, channel partners, or vendor networks. You understand how to motivate, govern, and drive outcomes with external organizations. Strategic & Operational Thinking: You naturally spot inefficiencies and design solutions. You build workflows that scale and can be executed by others. You have the ability to = analyze program metrics, spot trends, and translate findings into actionable strategy adjustments. Cross-Functional Influence: Experience collaborating with senior stakeholders across GTM, product, and operations teams. You align diverse groups without direct authority. Experience managing programs across multiple regions, time zones, and cultural contexts. Technical & Domain Knowledge: Deep understanding of how technical training programs work: content delivery, instructor qualification, learner assessment, certification integrity, and quality assurance. QUALIFICATIONS Required * 4 years + of experience in Program Management, Partner Operations, or Education Operations within a high-growth SaaS or cloud platform company * Demonstrated experience designing and launching partner programs or channel enablement initiatives from the ground up * Proven track record as DRI for complex, cross-functional programs with measurable business outcomes * Strong decision-making skills: you make judgment calls independently and can defend your reasoning * Excellent stakeholder management: you influence without authority and keep diverse teams aligned * Process design expertise: you've built workflows, automated manual processes, and driven operational efficiency at scale * Willingness and ability to travel ~25% for partner onboarding, regional activations, and team collaboration Preferred * Experience working within an Education, Enablement, or Training organization at a cloud or enterprise software company * Direct experience coordinating with regional GTM teams to support in-market partner strategies * Familiarity with localization and internationalization workflows for training content * Experience with Snowflake's product ecosystem, partner network, or technical certification programs * SQL proficiency and comfort with BI tools (Snowflake, Sigma) for self-service program analytics and experience with AI Tools (Snowflake, Cursor) WHY THIS ROLE? Global impact. Your work directly extends Snowflake's education reach into markets the core team can't serve alone. You're building the infrastructure that brings world-class technical training to underserved regions worldwide. This role is ideal for someone who thrives at the intersection of program design, partner strategy, and operational excellence — and who wants to build something that scales Snowflake's education impact globally. Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

We're putting together a talented team to build the #1 training platform for Runners We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the iPhone app of the year, reflecting the innovation and impact of what we’ve built & in 2025 we were acquired by Strava! Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We’re growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join. 🚀 WHAT YOU'LL BE DOING In short, you'll be planning, producing, filming and editing a range of video content to bring the Runna brand to life. You will work across a variety of areas, including filming and editing our weekly podcast, capturing races and events, producing social content, creating in-app material, managing occasional live event broadcasts, and working with our amazing ambassadors and coaches on shoot days. This role includes capturing and editing the content but also taking creative ownership of briefs and ensuring consistent, high-quality output across all formats. IN THIS ROLE YOU WILL BE RESPONSIBLE FOR: * Filming, editing, and delivering our weekly podcast episodes, including pre-production planning, guest coordination, and post-production enhancement. * Managing technical setup and occasionally directing live event broadcasts for races and special Runna events. * Attending events and races with the Runna team and taking ownership of capturing the day. * Working with our amazing coaching team to create engaging coaching reels and training content. * Collaborating with our ambassador team to create exceptional social content on shoot days and at ambassador events. * Taking ownership of creative briefs and continuously improving our visual storytelling across all platforms. WHAT YOU’LL DO Telling Stories: You have a talent for telling captivating stories through clear direction, compelling editing, and thoughtful pacing. You understand how to make complex topics accessible and engaging. Podcast Excellence: You understand podcast production from start to finish—guest prep, sound quality, narrative flow, and audience engagement. You can work with talent to create authentic, compelling episodes. Technical Proficiency: You're comfortable with audio production, video editing software, and can manage both pre-recorded and live broadcast technical requirements. Capturing Moments: You excel in finding the perfect angle, nailing the perfect settings, and crafting stunning compositions every time, whether planned or on the fly. Staying Organized: You plan clear and efficient shoots and recordings to streamline everyone's time whilst managing multiple projects on the go, keeping all content tagged and stored effectively. Working with Others: You are excited about the idea of teaming up with coaches, ambassadors, podcast guests, and other team members to bring creative ideas to life. Being Creative: You're always thinking of new ways to improve our visual content and keep our audience engaged, whether through editing techniques, content formats, or storytelling approaches. Flexible: Given a big part of your role will be to capture Runna events and races, we're looking for someone happy to travel and flex their hours to evenings and weekends when needed. In practice, we expect that this will mean you will likely start later some days and/or take your 'weekend' on a weekday to make this work. We'll ensure you're comfortable with hotels and travel arrangements when this is needed. WHAT YOU’LL BRING TO THE TEAM We care more about you looking at the 'We're looking for someone that loves…' section and thinking 'Wow I was born to do this job' than years of experience. That said, we do need you to have demonstrable experience producing video content in (ideally) a sports setting, and we're particularly interested in candidates with podcast production experience. As part of the application process, we'll expect you to send us a portfolio of video content that you've produced and ideally a podcast episode or series you've worked on that reflects the type of content you will be producing in this role. MORE ABOUT YOU: * You have demonstrable experience in podcast production and editing. * You have a strong portfolio showcasing high-quality video content. * You're highly organised and efficient, with project management skills. * You have experience with audio production software (Adobe Audition, Descript, or similar). * You're proficient in video editing software and equipment. * You have experience managing technical setups for live broadcasts or events (a plus, not essential). * You're high-energy, fun, and bubbly, ready to throw yourself into Runna and get the best from those you work with. * Ability to identify and capture compelling moments independently. * Strong attention to detail, can-do attitude, and ownership mindset. * Excellent verbal communication skills and ability to brief and debrief with guests and team members. * Fast-paced and able to work on, plan, and edit multiple projects on the go. * Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams. * Ability to work effectively in a fast-paced, deadline-driven environment (including prioritization skills, flexibility toward change, sense of urgency, and dealing with ambiguity). BENEFITS We’re offering a salary of £48,500 - £51,500, plus participation in Strava's long-term incentive (stock) programs. We’re also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA 🇺🇸 1. 🏢 Flexible working – we typically spend 3 days a week together in the office. 2. 🏝️ 25 days holiday, plus bank holidays 3. 📱Free Runna & Strava subscriptions for you and 3 of your friends (get ready to be your friends fave person or save them for holiday presents!) 4. 🧘 Headspace membership 5. 💸 Money every year to spend on gear, events and the gym! 6. 🏥 Health insurance (including Dental and Vision) and workplace 401K scheme. 7. 💖Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress 8. 🥕Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process. Please see more info on our amazing benefits here: Benefits at Runna OUR INTERVIEW PROCESS Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages: 1. Introductory chat with Josh, Talent Partner (20-minute video call) 2. Second round interview with Charlotte Watts (Senior Manager, Social and Content) (60 minutes video call) 3. Final round with Charlotte and a few other members of the team Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner! HOW TO APPLY Please apply through this link (this will take you to our Ashby career hub). Please note, we are unable to accept any applications outside of Ashby. If you have any questions regarding the status of your application, please email careers@runna.com Still have questions or want to know more? Check out our Careers Page ✨