Technical Support Engineer

Isomorphic Labs is applying frontier AI to help unlock deeper scientific insights, faster breakthroughs, and life-changing medicines with an ambition to solve all disease. The future is coming. A future enabled and enriched by the incredible power of machine learning. A future in which diseases are curtailed or cured starting with better and faster drug discovery.  Come and be part of an interdisciplinary team driving groundbreaking innovation and play a meaningful role in contributing towards us achieving our ambitious goals, while being a part of an inspiring and collaborative culture. The world we want tomorrow is the one we’re building today. It starts with the culture at this company. It starts with you.    ABOUT ISO Isomorphic Labs (IsoLabs) was launched in 2021 to advance human health by building on and beyond the Nobel-winning AlphaFold system. Since then, our interdisciplinary team of drug discovery experts and machine learning specialists has built powerful new predictive and generative AI models that accelerate scientific discovery at digital speed. Our name comes from the belief that there is an underlying symmetry between biology and information science. By harnessing AI’s powerful capabilities, we can use it to model complex biological phenomena to help design novel molecules, anticipate how drugs will perform and develop innovative medicines to treat and cure some of the world’s most devastating diseases. We have built a world-leading drug design engine comprising AI models that are capable of working across multiple therapeutic areas and drug modalities. We are continually innovating on model architecture and developing cutting-edge capabilities to advance rational drug design. Every day, and with each new breakthrough, we’re getting closer to the promise of digital biology, and achieving our ambitious mission to one day solve all disease with the help of AI.   YOUR IMPACT  As a key member of the Support team, this role will directly influence the efficiency and effectiveness of our support operations, ultimately contributing to a positive user experience and the overall productivity of the company. This position offers the opportunity to shape our support strategy, drive innovation through automation, and play a vital role in scaling our teams to support future growth. WHAT YOU WILL DO  * Provide technical support, troubleshooting complex issues, and implementing solutions. * Develop and maintain automation tools to improve efficiency and reduce manual effort. * Manage and integrate 3rd party tools and APIs to enhance system functionality. * Collaborate with other teams to resolve technical issues and improve processes. * Document technical solutions and create knowledge base articles. * Assist with the technical onboarding of new employees, ensuring they have the necessary tools and access. * Work with vendors and partners to deliver shared technology and communication services. * Develop and maintain workflows and processes for internal support and vendor engagements. SKILLS AND QUALIFICATIONS  ESSENTIAL: * Strong troubleshooting and problem-solving skills. * Google access provisioning and permission lifecycle. * Excellent communication skills (written and verbal). * Experience supporting a wide range of hardware and software (macOS, Linux essential). * Experience with scripting and automation tools (Bash, Python etc.) * Background partnering with the onboarding team to set up IT equipment and knowledge off how to off-board employees.  * Experience managing and integrating 3rd party tools and APIs. * Experience with ticketing systems * Ability to work independently and as part of a team. * Strong customer service orientation. * Ability to prioritize and manage multiple tasks. * A desire to learn and grow in the role. NICE TO HAVE: * Knowledge of security best practices. * Experience with developer experience tools. * Excellent documentation skills, with a focus on accuracy and clarity. CULTURE AND VALUES We are guided by our shared values. It's not about finding people who think and act in the same way. These values help to guide our work and will continue to strengthen it.  Thoughtful Thoughtful at Iso is about curiosity, creativity and care. It is about good people doing good, rigorous and future-making science every single day. Brave Brave at Iso is about fearlessness, but it’s also about initiative and integrity. The scale of the challenge demands nothing less. Determined Determined at Iso is the way we pursue our goal. It’s a confidence in our hypothesis, as well as the urgency and agility needed to deliver on it. Because disease won’t wait, so neither should we. Together Together at Iso is about connection, collaboration across fields and catalytic relationships. It’s knowing that transformation is a group project, and remembering that what we’re doing will have a real impact on real people everywhere. CREATING AN EXTRAORDINARY COMPANY We believe that to be successful we need a team with a range of skills and talents. We're building an environment where collaboration is fundamental, learning is shared and every employee feels supported and able to thrive. We value unique experiences, knowledge, backgrounds, and perspectives, and harness these qualities to create extraordinary impact. We are committed to equal employment opportunities regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding) or any other basis protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know. HYBRID WORKING It’s hugely important for us to share knowledge and build strong relationships with each other, and we find it easier to do this if we spend time together in person. This is why we follow a hybrid model, and would require you to be able to come into the office 3 days a week (currently Tuesday, Wednesday, and one other day depending on which team you’re in). If you have additional needs that would prevent you from following this hybrid approach, we’d be happy to talk through these if you’re selected for an initial screening call. Please note that when you submit an application, your data will be processed in line with our privacy policy. >> Click to view other open roles at Isomorphic Labs

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT'S EXCITING ABOUT THE ROLE We seek a resourceful Sr. Telecom Engineer to support Verifone’s Global Enterprise Telecommunications systems, Five9, and assist with current administration and maintenance of this cloud technology.    The ideal candidate will have previous experience in supporting a complex global telephony and call center environment with proven ability to ensure high levels of availability. Knowledge and experience with Five 9 CCaaS and MS Teams phones a plus.  Must have a customer service frame of mind, enjoy working in a fast paced, team-oriented environment, and have good organizational and communication skills.    Self-motivated, flexible, and willing to work under pressure is key to this role. Planned off-hours and weekend support are periodically required. Specific duties and responsibilities include, but not limited to: * Responsible for daily operations and performance of the cloud Five9 telephony system. * Work with a team of engineers building, configuring, implementing, and supporting the move from on-prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.  * Troubleshooting all aspects of call center and telephony - call routing, recording, delivery issues and carrier ISDN and SIP services. * Ability to participate in cross-functional teams and ability to work effectively in a geographically dispersed team. * Prepare and maintain documentation of Global Telephony environment. * Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure. * Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies. * Assist in management of vendors in order to facilitate the purchase of telecommunications products and service, and technical support services. * Assist with the support of video conferencing systems. * Assist with miscellaneous legacy voice systems as needed. SKILLS AND EXPERIENCE WE DESIRE * Relevant Bachelor’s degree or equivalent experience. * 5+ years professional experience in IT Telecom and Contact Centers. * Experience operating large, high-availability, redundant telecom system. * Experience and knowledge implementing SIP and SBC technology. * Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions. * Skilled in telecom planning, project planning, system installations. * Advanced troubleshooting and diagnostic skills. * Excellent communication and customer service skills with a natural aptitude for dealing with people. * Excellent time management skills, must be capable of multi-tasking in a high workload environment. * Experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS a plus.   OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.