
Plain · London
WHO ARE PLAIN? Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help compan...
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform
to help companies move beyond reactive support and build true customer relationships.
Some of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer
interactions, enable faster team collaboration, and supercharge their workflows with AI.
B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support
from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way
We’re looking for a Talent Lead to build the teams that define this next phase of support tooling.
This role is hybrid with 3 days a week in our London office.
This is a builder role in talent. You're not inheriting a mature function - you're shaping one.
You'll own engineering hiring end to end - pipeline, process, candidate experience, and close. You'll build the systems and
tooling that make hiring scalable. And you'll work with engineering leaders to keep the bar high as we grow.
We talk a lot internally about Plain being a place people graduate from. Future founders meeting their co-founders here. Leavers
trying to pull their ex Plain teammates to their next company. Genuine friendships built across the team. A team so good, that
every tech recruiter has Plain high on their sourcing list.
That's what we're building. This role is how.
of the three
be excited by that
coordination
Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife We are looking for a TA Lead who is genuinely excited by what great hiring looks like — and motivated to build toward it. Someone who sees the candidate and hiring manager experience as something to be continuously improved, who uses data instinctively to manage performance and make decisions, and who is actively exploring how AI and automation can make a TA team faster, sharper and more consistent. You'll enjoy developing people, designing better ways of working, and getting hands-on with tools and approaches that reduce friction and raise the bar — not just directing others to do it. Reporting to the Director of Talent Acquisition, this role leads the non-tech hiring function across Product, Analytics, Analytics Graduates, Operations and Corporate Functions. You'll manage and develop a team of Talent Partners, carry a personal req load when needed, and operate with direct, independent relationships across the business including with the Executive Leadership Team. As part of the wider TA leadership, you'll contribute to how the function develops as a whole — sharing what works, identifying opportunities to improve collectively, and helping shape a team known for delivering a genuinely excellent hiring experience.
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. WHAT WE'RE LOOKING FOR Omnea is scaling fast after raising it's Series B in September 2025. Hiring is one of the most important levers we have. We're looking for a Senior Talent Lead to take end-to-end ownership of roles for one of our hiring managers, owning the whole process from sourcing to close. You'll work to define and execute a high-quality hiring engine for your area of excellence. You’ll drive everything from sourcing and outreach, to process design, to candidate closing. You’ll help us recruit top-tier talent and position Omnea as one of the best places to build a career. We are building a very different type of talent function, focussed on quality & care rather than volume & speed. This role is for someone who wants to be embedded with senior leaders, have real ownership, and help shape the foundations of Omnea’s team as we continue to scale! WHAT CAN YOU EXPECT? * You will help us build Europe’s best talent org from the ground up, thinking from first principles and ensuring we continue to work with only the top 1%. * You'll spend a lot of time mapping, outreaching, and contacting candidates, and doing the first stage screening for your team. * You’ll create the playbook to hire your HM's roles, making talent a core competitive advantage of Omnea. * You’ll partner directly with senior leaders & hiring managers to shape role specs, align on success profiles, and constantly hit hiring targets. * You’ll elevate the hiring bar by coaching interviewers, refining scorecards, and obsessing over what “great” looks like. * You’ll craft strong outreach and messaging campaigns like a salesperson. You’ll cut through the noise to engage top-tier talent with authentic messaging. * You’ll shape Omnea’s presence in the market by contributing to employer branding, sharing thought leadership like Abs’ blog post on ‘Selling is Building’, and positioning us as the best place to work for the most ambitious talent. * You’ll build and nurture a personal network of the top 1% talent; running invite-only events, networking with investors, and becoming known as the go-to person for elite hires. ABOUT YOU * You’ve got 5+ years of experience in high-growth startups, or similarly fast-paced, high-accountability environments. You know what great looks like in terms of talent and hold a high bar. * You’ve got a track record of exceptional performance, whether in work, academics, sports, or anywhere else you’ve applied yourself. People trust you to get stuff done & you've built a great network in the startup & scale-up ecosystem. * You are curious and naturally ask why with a view to solving problems, rather than repeating actions. * You’re a ruthless prioritiser, highly organised, and focused on outcomes over inputs. You’re efficient, leveraging AI throughout all your processes, and autonomous without compromising on quality, and you always nail the basics on process, comms, and ATS hygiene. * You’re entrepreneurial and want to be part of building a business. You’re not looking for a narrow recruiter role; you want ownership, influence, and to play a key role in shaping a team through our scaling journey. * You’re outcomes-focused, with a strong bias to action. * You’re a great communicator, i.e. clear, concise, and persuasive. You can write great outreach, pitch to a passive candidate, have exceptional behavioural and competency-based interviewing skills, and can hold your own in a strategic conversation with senior leaders. * And you’re just a really good human, i.e. collaborative, kind, low-ego. You want to win, but not at the expense of others. You give feedback generously and seek it actively. You raise the bar for those around you. At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. WHAT WE'RE LOOKING FOR Omnea is scaling fast after raising it's Series B in September 2025, and hiring is one of the most important levers we have. We're looking for a Senior Talent Acquisition Lead to take end-to-end ownership of GTM roles, owning the whole process from sourcing to close. You'll work to define and execute a high-quality hiring engine for your area of excellence. You’ll drive everything from sourcing and outreach, to process design, to candidate closing. You’ll help us recruit top-tier talent and position Omnea as one of the best places to build a career. We are building a very different type of talent function, focussed on quality & care rather than volume & speed. This role is for someone who wants to be embedded with senior leaders, have real ownership, and help shape the foundations of Omnea’s team as we continue to scale! WHAT CAN YOU EXPECT? * You will help us build Europe’s best talent org from the ground up, thinking from first principles and ensuring we continue to work with only the top 1%. * You'll spend a lot of time mapping, outreaching, and contacting candidates, and doing the first stage screening for your team. * You’ll partner directly with senior leaders & hiring managers to shape role specs, align on success profiles, and constantly hit hiring targets. * You’ll elevate the hiring bar by coaching interviewers, refining scorecards, and obsessing over what “great” looks like. * You’ll craft strong outreach and messaging campaigns like a salesperson. You’ll cut through the noise to engage top-tier talent with authentic messaging. * You’ll build and nurture a personal network of the top 1% talent; running invite-only events, networking with investors, and becoming known as the go-to person for elite hires. ABOUT YOU * You’ve got 5+ years of experience in high-growth startups, or Agencies placing roles in high-growth startups, or similarly fast-paced, high-accountability environments. You know what great looks like in terms of talent and hold a high bar -- but you’re also pragmatic, fast-moving, and solutions-oriented. Experience in an agency setting in your career is a definite plus. * You’ve got a track record of exceptional performance, whether in work, academics, sports, or anywhere else you’ve applied yourself. People trust you to get stuff done & you've built a great network in the startup & scale-up ecosystem. * You’re a ruthless prioritiser, highly organised, and focused on outcomes over inputs. You’re efficient, leveraging AI throughout all your processes, and autonomous without compromising on quality, and you always nail the basics on process, comms, and ATS hygiene. * You’re entrepreneurial and want to be part of building a business. You’re not looking for a narrow recruiter role; you want ownership, influence, and to play a key role in shaping a team through our scaling journey. * You’re outcomes-focused, with a strong bias to action. You don’t get stuck in process or theory, you move things forward, fast and get to the right answer by testing. You can hire for both high-volume and specialised searches for niche roles. * You’re a great communicator, i.e. clear, concise, and persuasive. You can write great outreach, pitch to a passive candidate, have exceptional behavioural and competency-based interviewing skills, and can hold your own in a strategic conversation with senior leaders. * You’re proactive and crave accountability. You don’t wait for instructions; you figure out what’s needed and make it happen. You can execute with little guidance & lots of ambiguity. * And you’re just a really good human, i.e. collaborative, kind, low-ego. You want to win, but not at the expense of others. You give feedback generously and seek it actively. You raise the bar for those around you. At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.