Senior UX Researcher

Senior UX Researcher (d/f/m) Berlin, Hamburg, Hybrid JOB PURPOSE As a User Researcher, you help product teams make confident, customer-centered decisions by uncovering real user needs, motivations, behaviors and opportunities. You combine strategic thinking with hands-on research to explore problem spaces, test hypotheses and turn insights into action. In this role, you’ll work at the core of one of our key client teams, shaping how research contributes to the development of digital products and services. From exploring the adoption of AI technologies to enabling journey-driven product thinking – you’ll bring clarity to complexity and structure to uncertainty. You’ll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. But you’ll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team. And you’ll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer. WHAT YOU´LL DO * Plan and conduct user research – from exploratory discovery work to usability tests and concept validations * Frame research questions and help teams explore problem spaces before jumping into solutions * Analyse results, document insights, and share them in ways that support product and design decisions * Work closely with designers, product managers and developers in a cross-functional team environment * Support the development of research standards and ways of working that scale across teams and topics * Bring inspiration and structure to the research process, through methods, tools and best practices * Advocate for a journey-driven, evidence-based approach to product development * Stay curious: continuously evolve your methods and contribute to the research culture across the team WHAT YOU BRING * Several years of experience in user research, ideally at an agency and in agile, product-focused environments * Strong skills in running and analysing studies – from usability tests to interviews and concept validations * A talent for making research results easy to understand and act on for designers, product managers and stakeholders * You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team * Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work * Confidence in facilitating sessions, speaking with users and contributing to product strategy * A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on * You’re fluent in German and comfortable working in English WE OFFER * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Lease bike options / JobRad and 25% subsidy for the Deutschlandticket. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Here is the updated summary for the Okta Device Access (ODA) and Okta Verify (OV) space, adapted to match the collaborative, ownership-focused, and candidate-centric tone of your PAM example: In this role, you will work as a trusted cross-functional partner on our Okta Device Access (ODA) and Okta Verify (OV) products, and have the opportunity to influence product and design decisions through your work. You will own the UX roadmap for ODA and OV, working closely with your design, product, and engineering partners to ensure that your work is aligned to the highest priority needs of the endpoint identity area, informing both long and near-term decisions. You’ll provide mentorship and coaching to more junior team members, helping raise the quality bar and impact of the team. ODA and OV’s goal is to develop products that enable Okta customers to secure their workforce right from physical device bootup, providing frictionless, phishing-resistant, and passwordless authentication.  IN THIS ROLE, YOU’LL GET TO: * Grow and develop a research practice aimed at understanding the needs of the OPA and OV teams, collaborate with stakeholders to craft research questions and execute research * Scope, prioritize, organize, and manage research initiatives across these teams. * Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately. * Facilitate cross-discipline research to drive clarity and decision-making. * Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences. * Represent your research to diverse audiences across the organization.  * Handle multiple projects and tasks concurrently * Provide coaching and mentorship to more junior researchers YOU COULD BE A FIT IF YOU HAVE: * 4+ years product development experience conducting research, or a Masters degree/PhD with 2+ years of product development experience * Experience utilizing various research methods (e.g., usability studies, contextual inquiry, surveys, etc.) * Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals. * Proficiency in communicating user research findings with cross-functional partners to drive impact * Experience with products made for developers, administrators, or other technical audiences * Strong ability to plan, prioritize and organize effectively and independently * Make decisions and solve problems while working under pressure * Communicate effectively with all levels of management and company personnel * Excellent communication skills * Possess empathy for users, knowledge of and passion for the technical experiences * Experience working on security products is a plus EDUCATION * * Bachelor's degree in anthropology, sociology, psychology, human-computer interaction (or other related field) #LI-MM #LI-Hybrid P14765_3497605 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $118,000—$162,000 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.