Senior Manager - Technical Support Engineering

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing Senior Engineering Manager - Media at Trainline We’re searching for a Senior Engineering Manager within the New Business pillar, leading our Media teams across Ads, Perks, and Sponsored Search. This role sits at the heart of our non-fee revenue strategy with a mission to optimise and grow revenue in ways that enhance - not compromise - the user experience. Our ambition is to ensure media placements feel native, contextually relevant, and thoughtfully targeted, delivering value to both customers and partners. We operate in highly cross-functional squads across Engineering, Product, DSA, Design, and Commercial where collaboration and experimentation are central to how we build. We’re looking for a leader who can drive technical excellence, empower teams, and balance commercial impact with customer-first thinking. As a Senior Engineering Manager at Trainline, you will... 🚄 * Lead multiple teams and their Engineering Managers, supporting them in career development through coaching and performance management * Own end-to-end delivery for your teams, ensuring projects are planned, executed, and delivered in a timely and high-quality manner * Partner closely with Product, Design, Data Science and business stakeholders to align technical delivery to business outcomes. Use domain expertise to guide teams toward high-impact opportunities. * Support technical direction and architecture without being deeply hands-on with code. Drive alignment in cross-team dependencies and ensure clarity on technical prioritisation, system interactions, and data flows between systems. * Champion engineering best practices across teams, promoting quality and fostering a culture of technical innovation * Drive operational excellence, ensuring that all teams under your leadership have robust monitoring, alerting, and incident management processes We’d love to hear from you if you... 🔎 * Have proven experience leading engineering teams and successfully delivering complex, multi-team initiatives * Have a strong record of developing people, building high-performing engineering teams, and growing future leaders * Can inspire trust and autonomy at all levels, building a positive, inclusive, and high-performing team culture * Thrive in a dynamic, collaborative, and highly cross-functional environment * Possess excellent communication skills, both written and verbal, and can influence at all levels of the organization * Lead confidently through ambiguity, creating clarity and momentum in complex or uncertain situations * Have a passion for driving technical and operational excellence More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM   Our Energy, Transition and Environment business unit is pioneering meaningful change in the clean energy revolution. Our vision is to accelerate the transition to net-zero emissions and drive efficiencies for a new era of utility companies. We believe that the responsible, and intelligent, deployment of AI is critical to the success of this mission. We partner with a wide range of clients - from major energy operators, to GreenTech startups, and national infrastructure providers - to build solutions which return measurable impact and move us towards a smarter, cleaner, and more sustainable world. ABOUT THE ROLE As a Senior Manager at Faculty within our Energy Transition & Environment team, you will drive impactful AI transformations across the energy and utilities value chain, including major infrastructure owners (energy and water), renewable energy providers and energy suppliers/traders. You will operate with high autonomy, balancing your time between overseeing high-stakes project delivery and leading strategic business development. WHAT YOU'LL BE DOING: * Managing the delivery of complex, large-scale AI programmes for prominent clients across the energy and utilities value chain. * Balancing your priorities across hands-on project delivery and proactive/reactive business development. * Leading competitive tender or sales processes independently under the light direction of a Director. * Advising clients on AI strategy and technical implementation, engaging confidently in wide-ranging business and technical discussions (with support from a technical team) * Navigating ambiguous settings flexibly by willingly stepping outside your core job description to support a growing team. * Supporting wider business efforts to ensure maximum strategic flexibility and commercial impact. WHO WE'RE LOOKING FOR: * You bring a strong background in consulting and client management, typically gained through experience in medium to large-sized consultancies. * You possess a broad understanding of the energy value chain, with demonstrable experience working for relevant players (for example, but not limited to: utilities, suppliers, traders, policymakers/regulators), either directly or via consultancy. * You possess sufficient technical nous to engage confidently with clients and internal teams on data science/engineering concepts and AI applications. * You understand the commercial consulting delivery model, allowing you to focus on account growth and project oversight, together with delivery management. * You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. * You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. THE INTERVIEW PROCESS   1. Talent Team Screen (30 minutes) 2. Introduction to the team (60 minutes) 3. Case Study Interview (60 minutes) 4. Culture and Leadership Interview (60 minutes) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.