Senior Engineering Manager, Global Bank

About the team The Developer Experience team owns the internal platform that every SumUp engineer touches daily: CI/CD pipelines, observability tooling, our developer portal, and an emerging AI platform. It's a high-visibility role: the work you lead directly shapes the productivity of hundreds of engineers across the company. We're looking for an experienced Engineering Manager to take full ownership of this domain, grow a team of seven engineers, and define what great developer experience looks like at SumUp as we scale. What you'll do * Lead and develop a growing team of 5+ highly motivated engineers across observability, CI/CD, developer portal (Backstage), and FinOps tooling — setting clear priorities and establishing strong ways of working * Own and evolve the technical roadmap across all DevEx domains, communicating trade-offs clearly to engineering leadership and internal stakeholders * Shape the AI Platform domain from the ground up — defining its charter and identifying where AI tooling adds real value for SumUp engineers * Partner with product engineering managers and platform peers to drive measurable improvements in deploy frequency, onboarding time, and support load * Build the case for how the team needs to grow, identifying skill gaps and preparing the organisation for a future where this role leads other engineering managers You'll be great for this role if… * You have proven experience leading platform, infrastructure, or internal tooling teams at a senior engineering manager level, with a track record of owning a technical domain end-to-end * You bring strong technical foundation across the DevEx stack: CI/CD, observability (Prometheus, Grafana, or equivalent), Kubernetes-based platforms - sufficient to make sound architectural decisions and earn engineer trust * You know how to lead through ambiguity and organisational change, including reorgs, scope shifts, or leadership transitions * You can build and communicate a product-style roadmap for a platform domain, with clear prioritisation and a narrative that lands with both engineers and senior stakeholders * You have a genuine curiosity about AI tooling in an engineering context and the confidence to lead a greenfield domain in this space Why you should join SumUp * 🌎 Opportunity to work with a truly global, multicultural team from our central London office location - this involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team * 🏖️ Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves * 🏥 Health matters: private health insurance, including optical and dental * 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta * 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) * 🛡️ Peace of mind: life insurance from MetLife for 2× your salary About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

ABOUT THE OPPORTUNITY We are looking for an Engineering Manager to lead a high-performing, remote-first API development team based in Europe who are driving Contentful’s REST and GraphQL APIs that enable customers to manage and deliver content at scale.  The role will focus on continuously evolving our platform with advanced observability, automation, and AI-driven capabilities. We aim to help customers accelerate innovation, reduce operational complexity, and unlock new growth opportunities through a secure, performant, and extensible API ecosystem. You’ll partner closely with cross-functional teams to ensure alignment between technical goals and business objectives, driving scalable, high-performance APIs that power Contentful’s website and user experiences. WHAT TO EXPECT?  In this role you’ll get to work closely with senior stakeholders across the business to understand business strategy & goals, and work with internal teams and external partners to ensure our technical architecture, tech stack and development strategy are aligned to drive success for our site visitors and internal site users, and deliver impact against business goals. * Lead and grow a globally-distributed API development team, ensuring a culture of high performance, collaboration, and continuous improvement. Mentor and develop team members across all levels. * Define the team roadmap, with a particular focus on reliable, intelligent, and developer-friendly APIs that seamlessly connect content, data, and AI. Be accountable for collaborating with Product and Design to craft the roadmap and ensuring its successful execution. * Work closely with stakeholders in Product, Design, Research,  Infrastructure, and Security to translate business needs into technical solutions. * Oversee the technical approach for integrating and scaling the platform's delivery and management APIs. Ensure that the architecture remains performant, secure, and scalable as user needs grow. * Guide the team through solutioning, coding, testing, and deployment. Ensure adherence to best practices in coding, architecture, and testing. Foster a collaborative, innovative development environment. * Hire and mentor junior and senior developers, promoting technical excellence and helping to build individual and team growth through hands-on leadership and ongoing feedback. * Oversee day-to-day development operations, ensuring that the team has the capacity to cover all technical tasks, maintenance, and new feature development, all while ensuring global coverage for continuous web operations. * Work with Product Managers to define, prioritize, and execute the roadmap, balancing user impact with business objectives. Ensure clear communication of goals, progress, and blockers to stakeholders. WHAT YOU NEED TO BE SUCCESSFUL We’re looking for an enthusiastic Engineering Manager who is excited to build a cutting-edge web experience. To succeed in this role, you: * Have 5+ years of experience leading development teams, with a track record of delivering complex, high-impact technical solutions. * Are proficient in web technologies (e.g., TypeScript, JavaScript, React, Node.js) and familiar with headless CMS platforms (preferably Contentful). * Excel at optimizing performance and scalability, with experience handling complex content structures and large datasets. * Balance innovation with immediate impact, overseeing technical delivery while driving team capabilities and capacity. You’re eager to work with the latest technologies and products.  * Collaborate effectively across teams (Product, Design, Data, Engineering), aligning technical work with business goals.  * Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team. * Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team. * Embrace continuous learning, staying up to date with industry trends and encouraging growth within your team. BONUS: * Experience with API-first platforms. * Familiarity with GraphQL * Knowledge of data privacy and security best practices in web technologies. * PostgreSQL knowledge, including designing, optimizing, and maintaining relational databases, with a focus on ensuring scalability, reliability, and performance of data-driven applications WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days * Time off to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.