Security Operations Manager

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.   Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:    Integrity – Collaboration - Relationships – Excellence – Creativity - Results   Join Us, Concentric - "Your World Secured" We are currently seeking to hire an Integrated Security Operations Manager to join our Corporate team in San Francisco, CA Candidates must be based in the San Francisco Bay Area or willing to relocate. This is a remote-friendly role, though you will be expected to attend in-person meetings at our San Francisco headquarters and are required to travel to and work from operational client sites as needed. JOB DESCRIPTION The Integrated Security Operations Manager is part of the Embedded Program Team but is responsible for coordinating with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, or employees, and embedded services, who are working directly with Concentric clients. The Integrated Security Operations Manager serves as the primary liaison to Concentric for vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing any needs or challenges. Providing ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor or employee engagement and client satisfaction are key tenets of this position.  Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams.   RESPONSIBILITIES * Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements * Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being. * Advocate for employee needs and escalate issues as necessary to HR or management. * Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site * Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed * Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees * Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements. * Facilitate communication between employees, clients, and internal teams to maintain alignment on operations. * Design, develop, and draft proposals, including budgets as needed * Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements * Provide in-person management and direct Executive Protection support of complex security operations or protective details. * Provide direct billable consultative and/or security services as requested to clients globally * Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements * Act as the business representative in the great San Francisco, CA area for client requests and business development efforts * Security Operations staff Coordinator management * Oversight and development of the GSOC operations and scheduling * Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management * Lead key internal team and organizational initiatives * Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally * Maintain excellent rapport and open lines of communication regarding client needs,  requests for support, service issues, and deliverables * Ensure client deliverables are met across the full suite of security services * Proactively communicate with clients regarding identified risks to personnel, property, or reputation * Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy  * Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets * Maintain a local Security License to provide armed and unarmed security work.   REQUIRED QUALIFICATIONS * Must be able to legally work in the country where this position is located without visa sponsorship * 5+ years of supervisory experience  * Excellent professional judgment and decision-making skills * Excellent organizational and problem-solving abilities with great attention to detail * Ability to handle sensitive employee and client matters with discretion and professionalism * Proficiency with Google Suite and Monday.com * Bachelor's degree or equivalent industry experience * At least 10 years of experience in the protective security industry, law enforcement, or similar government service.  * Experience developing and delivering protective protocols and measures at the organizational level * Experience working with contract staff and employees to provide comprehensive protective services * Experience partnering with a cross-functional team to deliver protective services.  * Exceptional communication and interpersonal skills * Proven ability to transfer knowledge and inspire a growth mindset * HR-218 eligibility with active CCW (California mandatory, multi-state accepted), or BSIS Armed Guard Card and CCW * This position requires the ability to travel up to 30% of the time PREFERRED QUALIFICATIONS * Bachelor’s degree in a related field  * Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models). * Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment * Adept at learning new software and web-based tools * Familiarity with human resource practices * Experience working with high-net-worth family or corporate protective details * Experience in corporate security, military or law enforcement * Experience working in overseas environments COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D  * 401k including employer match & immediate vesting * 11 paid holidays  * Paid leave (vacation, sick, parental)  * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities San Francisco, California Pay Range $165,000—$175,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

At Rockstar Games, we create world-class entertainment experiences.  Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.  Rockstar is on the lookout for a passionate a Senior Manager to lead and develop our Game Security team. In this dynamic role you’ll be committed to ensuring our games and services remain secure and enjoyable by protecting against cheaters, vulnerabilities, and exploits.   You’ll be responsible for designing and implementing processes to continuously strengthen our game security programme, mitigating threats to the player experience while evolving the efficacy of our enforcement and operations teams. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO * The Game Security team is responsible for protecting our players, our games, and intellectual property from malicious actors. * We work across multiple disciplines to detect, deter, and disrupt threats impacting the player experience. * We work closely with other teams to enforce, support, and improve security solutions.  RESPONSIBILITIES * Leverage extensive subject matter expertise to develop and support anti-cheat initiatives and protect the integrity of our live service titles. * Lead, mentor, and manage a talented and cross functional team engaged in day-to-day anti-cheat operations for our online titles. * Set team priorities, allocate resources effectively, and plan for future growth to meet organisational objectives. * Establish and standardise operational processes, tools, and best practices. * Contribute to the development and monitoring of key risk and performance indicators in partnership with our analytics and insights team. * Partner closely with product management, production, and leadership to define technology, tooling, and process advancements required to protect the online player experience.  REQUIREMENTS  * 5+ years of experience in game security, anti-cheat, anti-fraud, or related security functions. * 3+ years of experience leading high performing teams, particularly in geographically dispersed locations. * Experience supporting the ongoing operations of a live service or large-scale AAA multiplayer game. * Excellent verbal and written communications skills and a strong track record interfacing with technical and non-technical personnel at a variety of levels. * Strong ability to translate goals at a strategic business level into actionable, operational objectives. * Exceptional problem solving and analytical skills, with the ability to distil complex and nuanced issues into structured frameworks and processes. * A passion for building resilient, competent, and co-operative teams.  PLUSES Please note that these are desirable skills and are not required to apply for the position. * Experience with modern client security features (DRM, anti-cheat). * Knowledge of credential stuffing and bot mitigation.  * Knowledge of machine learning or business rule approaches for cheat, fraud, or bot detection. * Experience with rigorous documentation requirements (e.g. investigations, analysis, regulatory compliance, etc.)  HOW TO APPLY Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.   If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category. #LI-AH