Principal Product Manager

Thoughtworks partners with clients to build impactful digital products which deliver extraordinary customer experiences. We do this by integrating design, strategy and technology. We’re looking for a seasoned product leader, with experience in identifying, launching and scaling new products and product portfolio and with a background in Banking / Financial Services / Fintech and Consulting to join the Customer Experience, Product and Design (CXPD) service line. JOB RESPONSIBILITIES * As a trusted advisor to our client’s leadership, you will partner with them to understand their context and needs, make recommendations, and provide advice and hands-on expertise on taking new products from concept to market to scale. * Drive the innovation mindset and the overall product development lifecycle, utilising lean and hypothesis driven approaches to identify, conceptualise and pilot new products that deliver undeniable value.  * Establish the market & competitive landscape, go to market strategy and business case or economic model for the opportunity with our clients.  * Lead the stakeholders to think about customer’s problems, business outcomes and take them on the change journey of moving to empowered product teams that create strategic growth for the organisation. * Shape and lead teams to deliver client engagements in a way which is both effective for our client and operationally sound for Thoughtworks. * Help shape CXPD service line value propositions, creating case studies, points of view and other content through insights on client needs and solutions, and also through defining repeatable practices which will help us to scale our efforts. * Get involved in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services. * Contribute to the growth and scale of our evolving business through taking an active part in recruiting, community building, mentorship and driving continuous improvement in practices and techniques. JOB QUALIFICATIONS TECHNICAL SKILLS * 10+ years of experience in leading new ideas from concept to launch and scale with expertise in go-to-market strategy and developing new revenue streams. * Experience in commercial and economic modelling, including monetisation strategy. * Experience in bringing an innovation mindset into an organisation at scale and creating sustained innovation investment across strategic horizons. * Depth in conducting research and bringing market trends, customer and competitive insights to facilitate strategic ideation to identify opportunities for strategic growth. * Depth and expertise in developing value proposition, using lean approaches to test viability, feasibility and desirable to achieve problem-solution and product-market fit before scaling. * Demonstrated hypothesis and data driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses. * Operate at company, portfolio and product level — defining and executing a strategy, shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success. * Advise clients on becoming a value-driven, customer-centric product organisation and drive the change by introducing best practices in product management, value delivery and measurement and making innovation mainstream. * Expertise in the end-to-end product development lifecycle, agile and lean software development practices. PROFESSIONAL SKILLS * Skilled at operating and building relationships with C-suite executives and confident in driving conversations at the intersection of technology and business. * Strong interpersonal skills — active listening, persuading and empathising with others and excellent written and verbal communication. * Ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner. * Strong consulting skills and can operate with ambiguity. * Bias for action, and can break down complex problems into tangible steps. * Enjoy collaborating with multidisciplinary teams and can operate as an advisory but also as a hands on practitioner. * Passionate about creating thought-leadership and representing our brand and value proposition in external events, and by writing articles or white papers. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. BENEFITS We offer amazing benefits from the day you start including private medical insurance, travel insurance, income protection, critical illness, life assurance, pension scheme, personal development budget, 25 days holiday and a ride2work scheme.  DE&I We proudly, passionately and actively strive to make both Thoughtworks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists. RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Onsite See here our AI policy. [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]

Principal Product Manager – Upstream (Mortgages) At ClearScore we’re on a mission to help people achieve greater financial wellbeing. Within our Upstream mission, we focus on shaping and scaling new propositions that unlock meaningful value for our users. A pathway to homeownership is a key milestone in our users’ journey to financial wellbeing. We’re expanding our product team to support our global strategy in homeownership and mortgages. As a Principal Product Manager working in our newly formed Upstream Mortgages team, you will hold responsibility for the viability and roadmap direction of this emerging vertical within the ClearScore ecosystem. Reporting into the VP, Global Product, you will be central to shaping our Mortgages vertical — building on strong early foundations while evolving and extending the proposition from first principles where needed. You will define roadmap content and sequencing, make clear trade-offs across user experience, commercial opportunity and build complexity, and ensure the proposition delivers sustainable value to our users and partners. You’ll operate within a shared leadership model alongside a senior Design Lead, jointly guiding a cross-functional team spanning Product, Design, Engineering and Data. While you will not have direct line management responsibility, you will play a central role in setting priorities, structuring work and driving clarity of decision-making across the team. This is a high-impact role at the centre of bringing a complex new vertical to market, shaping how ClearScore shows up in one of the most important moments in our users’ financial lives. It requires strong product judgement, commercial awareness and the confidence to make well-reasoned decisions in a multi-stakeholder environment. What you will be doing: * Build on existing strategic thinking, identifying clear paths to user, partner and business value and shaping the proposition’s continued evolution. * Develop and maintain deep expertise in the homeownership and mortgages landscape, building strong external awareness across partners, regulation and industry trends to inform product direction. * Own the global roadmap for the homeownership and mortgages proposition, defining priorities and sequencing to ensure long-term viability and coherence in line with overall strategy. * Lead structured product discovery to validate desirability, viability and feasibility, using qualitative insight, quantitative data and commercial understanding to inform decisions. * Make clear, balanced trade-offs between user experience, commercial constraints and technical complexity, ensuring focused and coherent progress. * Partner closely with Design to deliver a compelling, simple and user-centred experience within a complex domain. * Collaborate with Commercial and Data stakeholders to ensure the proposition is grounded in market dynamics, partner realities and measurable outcomes, while retaining clear accountability for product direction. * Structure ambiguous problem spaces into clear work-streams, guiding and elevating work across the team — including elevating the quality of thinking and execution across more junior Product colleagues. * Drive momentum and decision-making, ensuring stakeholders are meaningfully engaged throughout the innovation lifecycle.   Skills we'd love you to have * You know what good Product Management looks like and are comfortable owning meaningful proposition-level problem spaces within an established strategic direction. * You have demonstrated experience shaping new propositions from first principles, not only optimising existing products. * You are confident shaping roadmap direction and making clear trade-offs across competing constraints. * You are commercially aware and think in terms of value exchange, incentives and long-term proposition coherence — not just feature delivery. * You are comfortable operating within a shared leadership model, partnering closely with senior Design while retaining clear accountability for product viability. * You bring clarity to complex discussions and are able to move from alignment to decision — making well-reasoned calls even when consensus is incomplete. * You are intellectually confident and willing to challenge existing thinking constructively where evidence or judgement suggests a better path. * You combine structured discovery with strong product intuition, balancing rigour with momentum and knowing the fastest routes to validate key hypotheses. * Experience in mortgages or adjacent regulated financial products is highly desirable, though strong product craft and ClearScore ecosystem understanding may compensate.   Why ClearScore? ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: * 25 paid holidays and a “duvet day” on your birthday * Hybrid Work Environment * Private health and dental cover - including mental health support through Bupa  * GP office visits * Life assurance scheme * Up to 6% matched pension * Regular Lunch and Learns with guest speakers * Dog-friendly office * Daily breakfast and free snacks * Access to discounts via Cobens Extras  * Free sports and social clubs * Continued investment into learning and development  * Leadership-led training * In-house psychotherapist * Financial coach to help you plan and achieve your goals * No clock-watching culture * Generous maternity and paternity plans * Culture and inclusion representatives * Transparent pay structure and a career growth plan   Equal Opportunities ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model   We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. * Levels 1-5: Minimum 2 days per week in-office * Level 6 and above: Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: * Flexibility to manage your work and life * Dedicated in-office days for team building and collaborative projects *  Office facilities (with plants!) designed for productive interactions * Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.     Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.