Polish Power Markets Advisory - Future Opportunities

Voyado is now looking for an Account Manager to join our growing commercial team in London. This role is for someone who enjoys building long-term customer relationships while also driving commercial growth. You’ll play a key role in helping our customers succeed with Voyado’s products, balancing strategic account development with operational ownership and commercial responsibility. You’ll join a collaborative and international team where Sales, Product, Customer, and Commercial teams work closely together—and where your work will directly impact customer growth, retention, and long-term partnerships. ABOUT THE ROLE As an Account Manager at Voyado, you’ll be responsible for managing and growing a portfolio of international retail and e-commerce customers across our full product offering. The role combines strategic relationship management, commercial ownership, and customer advocacy. You’ll work closely with key stakeholders, helping customers maximize the value of our platform while identifying opportunities for upselling, cross-selling, and long-term growth. A large part of the role is customer-facing, including strategy workshops, contract negotiations, business reviews, and commercial discussions. At the same time, the role requires strong ownership of administration, pipeline management, and prioritization. In this role, you will: * Build and maintain long-term relationships with customers and C-level stakeholders * Drive upsell, cross-sell, and retention initiatives across your customer portfolio * Lead strategy workshops, commercial discussions, and contract negotiations * Manage multiple ongoing customer dialogues, renewal processes, and opportunities simultaneously * Collaborate closely with Product teams by sharing customer insights and feedback * Continuously identify growth opportunities while balancing customer satisfaction and prioritization * Act as a trusted advisor and strategic partner for your customers WHO YOU ARE We believe you’re someone who enjoys combining relationship-building with commercial ownership. You’re curious, structured, solution-oriented, and comfortable operating in a fast-paced environment where prioritization is key. You likely have experience working with SaaS products and understand the complexity of modern tech ecosystems and integrations. You’re comfortable navigating commercial dialogues while also understanding the operational side of customer success. To thrive in this role, we believe you: * Have experience within SaaS, retail, e-commerce, CRM, or customer experience-related industries * Have worked in Account Management, Sales, Customer Success, Partner Management, or another commercial role * Are comfortable managing complex customer relationships and multiple stakeholders * Have strong time management and prioritization skills * Enjoy working both strategically and operationally * Are commercially driven while maintaining a customer-centric mindset * Are curious, proactive, and eager to learn Experience with tools such as Salesforce, Gong, and Power BI is a plus. Professional fluency in English is required. Swedish and/or Dutch is considered an advantage. WHAT'S IN IT FOR YOU? You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits: * Wellness allowance * Personal development opportunities * Summits and team activities * Four days from the office and one day from home ABOUT VOYADO Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. READY TO MAKE AN IMPACT? Fantastic! 🎉 Applying is easy — submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through. ADDITIONAL INFORMATION As part of our recruitment process, we conduct a background check on the final candidate. MAKING IT PERSONAL WITH AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR POWER AND LOW CARBON SOLUTIONS PRACTICE ARE LOOKING FOR AN EXPERIENCED ENERGY MARKET ENTHUSIAST FAMILIAR WITH THE POLISH POWER MARKET TO JOIN THE TEAM.  Our power market advisory team helps our clients navigate the Energy Transition through an unparalleled combination of energy market expertise and commercial insight. We are proud to work with the foremost policymakers, regulators, investors, developers, lenders and energy companies operating globally across the energy supply chain. Led by a Senior Management Team respected as Thought Leaders within the industry, we help our clients shape, define and implement change in energy markets. WHAT YOU WILL BE DOING * Provide economic, commercial, and strategic advisory on the power market to energy companies, financial institutions, governments, and regulators as they navigate the Energy Transition. * Perform company and asset valuations of renewables, batteries, conventional generation and flexible demand. * Advise government entities on the costs and benefits associated with various future energy policy options. * Optimize portfolios ranging from fuel contracting to generation dispatch, and develop hedging strategies for vertically integrated energy operations.   YOUR SKILLS AND EXPERIENCE We are looking for candidates who are eager to have a material impact on the decarbonization of the power system, and bring a mix of expertise and enthusiasm to our Power Market Advisory team. Whether you are just starting your career or have years of experience, we value your unique contributions. The ideal candidates will have experience in some of the following areas: * Understanding of the Polish Power Market: Knowledge of market fundamentals, design, policy, regulation, and commercial structures. * Commercial Structures and Route to Market: Experience in evaluating commercial structures and assessing routes to market for power generation assets, with a focus on designing business models in energy markets. * Client-Facing Impact: Ability to take ownership and deliver impactful results in client-facing settings. * Project Management: Proficiency in managing projects on a day-to-day basis and overseeing inputs/outputs from our modeling team. * Data Analysis: Ability to analyze and interpret data effectively. * Creative and Entrepreneurial Mindset: Willingness to collaborate and work with others to achieve optimal outcomes for our clients. * Communication and Presentation Skills: Excellent communication and presentation skills. * Flexibility: Willingness to occasionally work in diverse market contexts and themes or support model development efforts. * Language Skills: Advanced C1 proficiency in both Polish and English.   WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.   JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com