Payroll Manager

Our Ways of Working Principles:   We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work. As we further adjust  to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.   We have some core principles which support us in this: Do what’s right Trust & give permission Delivery matters   We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.   Work with us   At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands – with our newest addition Buyagift joining us in 2022.   We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online gifting market, offering a wide range of products to customers across the world. Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!   Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions - coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas.   What You’ll Be Doing   We’re looking for a People Operations Manager to lead the engine room of our People function at Moonpig. This is a high-impact role dedicated to delivering a seamless, world-class employee experience through simple, scalable, and compliant operations. Sitting at the heart of our People team, you will be the driving force behind modernising, scaling, and elevating our operational capability. If you thrive on transforming operational challenges into elegant, simple processes and love delivering exceptional service to stakeholders, this role is for you. Leading a talented team, you’ll take full ownership of our core People Ops lifecycle—from seamless onboarding and payroll to robust data governance and policy. Your mission? To build absolute trust in our systems, optimize our payroll-related controls, and ensure everything runs flawlessly behind the scenes. Working hand-in-hand with Finance, Legal, Tech, and the wider People team, you’ll play a pivotal role in shaping a consistent, efficient, and genuinely user-friendly journey for every Moonpig employee.

KEY RESPONSIBLITIES Applications close on 21 August. The Financial Planning and Analysis (FP&A) Manager is responsible for leading financial planning, budgeting, forecasting, management reporting and business partnering activities across all legal entities. The role provides financial insight and analysis to support strategic and operational decision-making, helping senior leaders understand organisational performance, financial sustainability and future resource requirements. Working closely with budget holders and the wider Finance team, the FP&A Manager will drive a culture of accountability, evidence-based decision-making and continuous improvement through high-quality financial information and analysis. KEY RELATIONSHIPS Internal * Finance Director * Financial Controller and Finance Team * Executive Management Committee * Budget Holders and Department Managers External * Ministry of Foreign Affairs (MOFA) * Auditors * External advisers and stakeholders Financial Planning & Forecasting * Lead the annual budgeting process across all entities and departments, ensuring alignment with organisational objectives and priorities * Coordinate reforecasting, rolling forecasts and medium-term financial planning activities * Develop financial models, scenario analysis and business cases to support strategic decision-making and long-term sustainability * Monitor organisational performance against budgets and forecasts, identifying risks, opportunities and emerging trends Management Reporting & Performance Analysis * Lead the production of management accounts, performance reports and financial dashboards for senior management, Board and Committees * Provide meaningful analysis, commentary and recommendations to support decision-making * Develop and enhance KPI reporting across financial and operational activities * Undertake income, expenditure, profitability and trend analysis across cultural, commercial and funded activities Business Partnering * Act as a trusted finance partner to budget holders and operational managers. * Support departments in planning, forecasting and evaluating operational and commercial initiatives. * Challenge assumptions, improve financial accountability and promote informed decision-making. * Deliver financial training, guidance and support to non-finance colleagues where appropriate Payroll Analysis & Workforce Planning * Lead payroll, establishment and workforce analysis in partnership with HR and the Financial Controller * Maintain workforce planning models, salary budgets and establishment reporting * Support annual pay review processes and workforce forecasting * Analyse staffing costs, vacancies, organisational structures and workforce trends to support strategic planning and financial sustainability Commercial & Strategic Analysis * Support evaluation of commercial performance across retail, hospitality, venue hire and other income-generating activities * Provide analysis to support grant funding, sponsorship, investment decisions and organisational initiatives * Develop ad hoc financial analysis to support strategic projects and Executive decision-making Other duties * Provide support and cover for the Financial Controller and other members of the Finance team as required * Contribute to cross-functional projects and organisational initiatives to support effective financial management and organisational objectives * Support organisational planning, governance and reporting activities as required * Undertake any other duties commensurate with the level and responsibilities of the role * Contribute to finance transformation and continuous improvement initiatives SKILLS, KNOWLEDGE & EXPERIENCE Essential  * Fully qualified accountant (ACA, ACCA, CIMA or equivalent)  * Significant experience in FP&A, commercial finance, management accounting or business partnering roles           * Experience leading budgeting, forecasting and financial planning processes * Strong analytical and problem-solving capability * Excellent communication skills            * Experience producing management accounts and performance reporting * Ability to interpret and communicate complex financial information  * Strong stakeholder management and influencing skills  * Experience developing financial models and scenario analysis * Knowledge of workforce planning and payroll analysis    * Experience working in a cross-cultural environment  * Demonstrate and role-model Japan House London Values: Omotenashi, Integrity, Shared Passion, Cultivation, and Open-ness        Desirable * Experience within a multi-entity organisation               * Experience in a cultural, arts, public sector or not-for-profit environment     * Experience with Xero or similar finance systems WORK ENVIRONMENT * The role is based at Japan House London, Kensington High Street * JHL operates a flexible hybrid working model, with regular office attendance of at least 1 day per week, with the expectation to adjust in line with business and team requirements * Some duties may be carried out in Japan House London public spaces * Occasional attendance at events, meetings and activities outside normal working hours may be required * Normal working hours are 35 hours per week, with core hours from 10am to 3pm BENEFITS * Generous holiday allowance – up to 36 days per year, inclusive of public and bank holidays   * Group life insurance scheme   * Remote GP service   * Cycle to work scheme   * Employee discount for the Japan House Shop and Stand   * Discount platform for high street shops   * Access to perks and discounts local to Kensington High Street, London   * Personal learning budget after 6 months’ service  Japan House London is committed to equality, diversity and inclusion among our workforce. You are encouraged to apply even if your experience doesn't precisely match the job description. We encourage candidates of all backgrounds and identities, and particularly welcome those from under-represented groups.