Head of Operations Strategy (UK & Ireland)

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product–market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process. The Role: We're hiring for one of the most critical and exciting roles at 01Health.   As Head of Operations, you will report directly to the COO and own day-to-day operations, leading a team of 50+ people across clinical, support, treatment planning, supply chain, fulfilment, and specialist teams. You’ll play a crucial part in enabling our geographical (US) and product (Sleep) expansion. How we deliver the next 10x growth has AI at its core. Working with our COO and leadership team, your job is to take those plans and translate them into crisp, well-run execution on the ground - and to be the feedback loop back up: surfacing problems early, spotting where reality is diverging from the plan, and channelling ideas and intel from team leads back into leadership decisions. Operations is already performing strongly. We’re not hiring someone just to keep the lights on; we’re also looking for someone to play a key part in redesigning and scaling how operations works. What you'll do: Own and run day-to-day operations across our Orthodontic and Sleep products (UK and US), with full accountability for our high quality bar, performance, and output against agreed targets. Execute against the operations roadmap set by leadership. Break it down into clear workstreams, sequence the work, drive it through to completion, and report progress crisply. Manage and develop team leads across functions. Set clear expectations, hold a high bar on performance, and run a tight operating cadence (1:1s, weekly reviews, monthly business reviews). Hit SLAs and performance targets consistently. Track the numbers, understand why they are what they are, and act fast when they slip. Identify and unblock bottlenecks. Spot where work is getting stuck, get to the root cause, and fix it - whether that's a process change, a tooling tweak, or a difficult conversation. Treat operations as a product. Design, build, and continuously improve internal tools, workflows and systems. Drive adoption and impact of AI and automation across your teams. The COO and leadership team sets the AI build agenda; you make sure the tools land, get used, and translate into measurable change in how operations actually runs. Run capacity planning, forecasting, and resourcing across your three areas, partnering with leadership on hiring and headcount. Lead operational readiness for new markets and products, executing the rollout plan and surfacing what needs to change as you go. Manage day-to-day supplier and partner relationships across our manufacturers and product lines, with clear ownership of lead times, quality, and fulfilment reliability. What success looks like: Operations runs smoothly day-to-day without needing COO involvement in execution. SLAs and performance targets are consistently met across the three areas as volume scales. AI and automation tools the team is building are actually adopted, used well, and driving measurable improvement in throughput and quality. Team leads have a clear, supportive manager who holds them to a high standard - and they're getting better at their jobs because of it. Leadership has full, accurate visibility into what's happening on the ground: nothing is festering quietly, surprises are rare, problems are caught early. Roadmap items land on time, in scope, and with the team leads bought in. You're seen as the trusted operator the COO can hand a problem or a plan to and trust will get done well. You'll thrive in this role if… You have 5-8 years of experience, for example combining top-tier consulting or finance experience with at least one operations role in a high-growth environment. You are obsessive about execution and detail. You take pride in things being done well, on time, and to a high standard - not just done. You are hard-working and high-output. You don't need to be told twice, you don't drop balls, and you bring real energy and pace to the work. You're a natural project manager. You can take a messy goal, break it into a clear plan, run it, and report on it crisply. You're great with people. You can manage and develop team leads, hold a firm line on standards, and have hard conversations when needed. You're an excellent communicator - clear, concise, structured - and just as comfortable writing a sharp update to the leadership team as you are sitting next to a team lead unpicking a workflow. You operate well with ambiguity but you bring structure to it: you turn vague briefs into clear plans rather than waiting for clarity. You are AI-fluent and genuinely excited to drive AI adoption across your teams. You don't need to be the one building the tools, but you need to be a power user, a strong advocate, and the person who makes sure they actually land in the real workflow. You are commercially minded. You understand why operational metrics matter to the broader business and you make trade-offs accordingly. Why this role: You'll be the senior operations executor at a fast-scaling company, reporting directly to the COO with a clear seat at the table. You'll own day-to-day operations across three exciting frontiers from day one: our core business, our growing US operation, and our new Sleep product line. Few mid-level ops roles offer that kind of breadth and frontier exposure. You'll have a clear scope and a clear mandate: take strategy from leadership and turn it into excellent execution. No fuzzy lines. You'll work side-by-side with leadership and have real exposure to how a high-growth company is run from the top. AI is reshaping operations and you'll be on the front foot, driving adoption of tools and ways of working that will define how operations is run for the next decade. Clear path to grow as the company grows - whether that's deepening into Director-level ownership, scaling into new markets, or moving sideways into other parts of the business. Compensation is benchmarked to senior mid-level operator roles in the London market, with meaningful equity.

ABOUT US PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. The Opportunity We’re looking for a Content & Communications Strategist to join our Marketing & Communications team, reporting directly to the Head of Marketing & Communications. This is a rare opportunity to help shape the public voice of a fast-scaling, deeply technical company operating at the frontier of engineering and AI. In this role, you’ll translate complex, high-value work into clear, compelling narratives across every channel where PX shows up — the website, social platforms, events, executive stages, partner channels, and internally. You’ll collaborate closely with engineers, product leaders, partner teams, leadership, and designers to turn our work into stories that build credibility, attract talent, and deepen customer engagement and confidence. We're looking for someone who thrives at the intersection of storytelling, creative execution, and strategic alignment. You will operate as a core part of PX’s comms engine, helping build a scalable content operation and raising the creative bar across everything we publish. We operate in a fast-moving, high-stakes environment where priorities can shift quickly and the path isn’t always linear. As we grow the team, you’ll be one of the core operators driving content delivery — which means real ownership, real impact, and real learning. If you thrive under pressure, enjoy solving problems on the fly, and like stretching beyond your comfort zone, you’ll feel at home at PX. What You’ll Do * Partner with the Head of Marketing & Communications to develop and maintain a unified editorial calendar across blog, website, social, events, and PR moments. * Write and edit high-quality content — blog posts, web pages, one-pagers, long-form thought leadership, scripts, and event materials — that reflects PX’s tone of voice and raises the signal across all channels. * Support the development of messaging and materials for executive and technical speaking engagements. * Lead PX’s voice on LinkedIn and Instagram, sourcing content, shaping narratives, and publishing a consistent drumbeat of high-signal updates, helping amplify key moments across product, platform, partnerships, and talent. * Ensure stylistic consistency and creative excellence across all digital touchpoints. * Collaborate with internal teams and external agencies on the creation of video content — storyboarding, scripting, production, and review. * Support internal communications and employer brand storytelling (#comms announcements, people-related updates, talent events, and recruiting content). * Partner with Talent to support employer brand storytelling, creating compelling content that attracts world-class engineers and researchers. * Work with partner organizations to produce and amplify joint content, case studies, and announcements. * Uphold and evolve PX’s tone of voice and editorial standards across all communications. * Track performance through comprehensive dashboards, gather qualitative and quantitative insights, and continuously refine what great looks like. What Success Looks Like (First 90 Days) * Develop a PX-specific content strategy grounded in our positioning, technical domain, and target audiences, with clear priorities, themes, and a structured editorial plan. * Publish 4-6 high-quality blog posts that meet PX editorial standards (clear thesis, strong narrative, technically grounded, visually supported), supported by short-form video content for social amplification. * Own and maintain a clean, reliable editorial calendar used by the wider team. * Deliver event and executive materials end-to-end (slides, talking points, social), ensuring they're on-brand and engaging. * Build strong working relationships with engineers and technical stakeholders, proactively sourcing stories and insights. * Demonstrate clear understanding of PX’s positioning, customers, competitors, and technical domain. About You * 5-6 years of experience in communications, marketing, or editorial roles (agency or in-house), ideally within B2B tech, AI, engineering, or deep-tech environments. * Exceptional writer and editor with the ability to distill technical concepts into accessible, incisive stories. * Strong narrative and tone of voice instincts — you know what makes a story compelling and how to adapt it for different audiences and formats, while staying true to the company/stakeholder tone of voice. * Comfortable working cross-functionally with engineers, designers, technical leaders, and commercial teams. * High-agency, proactive, and comfortable with ambiguity; you can drive projects forward with minimal oversight. * Strong judgment and discretion, able to handle sensitive information and high-stakes content. * You operate with high ownership and motivation — you don’t wait to be told what to do. * You don't compromise on quality or level of attention to detail, regardless of the format you're working with. * You are comfortable working at pace and flexing when needed. * You are excited to engage deeply with technical material, not just simplify it. * You can develop PX-specific content strategy grounded in our technical domain, customers, and positioning — not templated frameworks. * You demonstrate editorial judgment: identifying what’s new, what’s redundant, and what’s worth saying. Bonus Points * Experience supporting executives with talks, presentations, and event materials. * Familiarity with visual design workflows (Figma, Adobe Suite) or working closely with design teams/agencies. * Experience working with or around video production. This role is the right fit if: * You do your best work when you have ownership and room to shape things, rather than waiting for a fully formed brief. * You're genuinely comfortable — maybe even energized — by complex technical subject matter, and you know how to get up to speed fast. * You use AI as a tool to streamline projects and sharpen your thinking, not as a substitute for it. * You're flexible about how and when you work, and you take deadlines seriously. * You hold yourself to a high standard and actively look for ways to raise the bar on your own output. What We Offer Build what actually matters Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind. Learn alongside exceptional people Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home. Influence over hierarchy We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected. Sustainable pace, long-term ambition Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work-from-home days, giving you the flexibility to work sustainably while staying connected in person. And it doesn’t stop there … 🚀 Equity options - share meaningfully in the company you’re helping to build. 🏦 10% employer pension contribution - because investing in future matters. 🍽️ Free office lunches - to keep you energised and focused. 👶 Enhanced parental leave - 3 months full pay paternity and 6 months full pay maternity leave, to provide extra flexibility during the moments that matter most. 🍼 YellowNest nursery scheme - to help working parents manage childcare costs. ☀️ 25 days of Annual Leave (+ Public Holidays) - because taking time to rest matters. 🏥 Private medical insurance - 100% employee cover, giving you complete peace of mind. 💪 Wellhub Subscription - gain access to thousands of gyms, classes and wellness apps, supporting both physical and mental wellbeing. 👀 Eye tests - because good work depends on good health. 📈 Personal development - dedicated support for learning, development, and leveling up over time. 💛 Employee Assistance Programme (EAP) - confidential wellbeing support, available whenever you need it. 🚲 Bike2Work scheme and 🚆 Season ticket loan - to make getting to work easier and greener. 🚗 Octopus EV salary sacrifice - for a simpler, more sustainable way to drive electric. 🔎 Watch this space, we’re continuing to build this as we grow…   We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics.    We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.