
Pay.UK · London
Head of Operational Resilience (1st LoD), London, Permanent Join Pay.UK as Head of Operational Resilience 1LoD and focus on building resilience in an organisat...
Head of Operational Resilience (1st LoD), London, Permanent
Join Pay.UK as Head of Operational Resilience 1LoD and focus on building resilience in an organisation that supports the UK’s
retail payment systems. This is a senior leadership role for someone who can provide clear first line oversight, shape practical
risk management activity, and work closely with colleagues across the business to make sure important services remain robust,
tested and well governed.
You’ll apply your operational continuity knowledge in an organisation that supports the UK’s retail payment systems, helping keep
critical services reliable, tested, and well governed. You’ll be part of an organisation at the centre of payments infrastructure,
where 11 billion transactions worth over £10 trillion are processed annually.
clear, current and effective.
and regulatory expectations.
readiness.
actions.
plans, controls and governance.
settings.
environments.
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and
guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will
In addition, all leadership roles are expected to lead by example through the following behaviours:
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to
apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely
their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming
environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values
everyone's unique input.
Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a
day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers
and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on
for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's
retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster
Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and
mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment
infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.
Pemberton Asset Management is a leading European private credit manager. Built on more than a decade of experience and deep credit expertise, we provide innovative, cycle-tested private credit solutions for LPs and GPs. Pemberton’s extensive origination network of ten European offices, local market and sector expertise are core characteristics of Pemberton’s value proposition. A substantial investment team, a broad and independent credit function and rigorous credit analysis inform our investment approach. We are committed to advancing responsible investing in private credit and fostering long-term value through transparent partnerships. Pemberton manages USD $28.8bn in AuM and employs more than 200+ staff globally. (*As of 30th September 2025. Defined as capital committed since inception) Further information is available at www.pembertonam.com. Follow Pemberton on LinkedIn here. LEVEL: ASSOCIATE / ASSOCIATE DIRECTOR Functional Title: Associate / Associate Director, Operational Risk and Control (FTC) Location: London ROLE RELATIONSHIPS * Reports directly to the Head of Risk, London. * Works closely with: * Members of the Risk and Compliance team (London and Luxembourg) * 1st Line business control owners across the group * Technology team ROLE SPECIFICATION Core Responsibilities Control Report – ISAE3402 Type 1 and Type 1 Support * Assist in the design and execution of the Control assurance report for our investors, including gathering and aligning relevant key risk/control data, developing robust evidence log, providing guidance and challenge to business owners, and supporting the development of Management assertions. * Help maintain and update assurance logs and follow up on outstanding actions. Risk Oversight and Remediation * Monitoring and reporting of key risk remediation progress. * Support risk and control design and effectiveness reviews of inherent high-risk processes. * Third party risk management continual improvements. * Change risk. Risk and Control Data * Beyond ISAE3402 support maturity initiatives in aligning all risk and control data for Risk events (errors), Assessments, Third party risks, and Operational Resilience against common taxonomies. * Support design and development of GRC (Risk and control system) capabilities. Operational Risk Framework * Continual development of operational risk guidance and education e.g. RCSA, Change Risk and Risk Issue approaches. * Control Assurance methodologies for ISAE3402 embedding. Additional Responsibilities Additional responsibilities will include but not be limited to the following: * Support the implementation and updating of related Risk management policies and procedures as directed e.g. Risk Appetite, KRI development. * Support the production of Risk reports. * Help coordinate responses to internal and external audit requests. RISK AND ESG RESPONSIBILITIES In performing regulated and unregulated activities for the firm, the Operational Risk and Control AD will follow the firm’s conduct rules: * Act with integrity. * Act with due care, skill, and diligence. * Open and cooperative with the regulators. * Pay due regard to the interests of customers and treat them fairly. * Observe proper standards of market conduct. * Ensure all Compliance activity takes into consideration ESG factors to maximise corporate sustainability and support the firm’s diversity and inclusion objectives. PERSON SPECIFICATION Work Experience & Qualifications * Ideally 6+ years’ exposure to Operational risk in financial services preferably including experience in private finance and/or asset management. * Strong experience in Operational Risk methodologies and their deployment through guidance and training, including but not limited to: * Risk Identification and Risk Event management * Risk and Control Self-Assessment * Control assurance * Risk Issue and Action Management * Risk Reporting and Monitoring * GRC tool user experience. * Control Assurance experience (design and effectiveness) * Experience in supporting or leading agile change initiatives. * Strong stakeholder engagement with track record of influencing change. * Fluent in English and able to communicate effectively in a global organisation. * Strong IT skills, particularly with Microsoft Office (Excel, Word, Outlook) and document management systems such as SharePoint. Key Qualities * Strong organisational skills and attention to detail. * Ability to prioritise tasks and manage multiple responsibilities. * Good communication skills, both written and verbal. * Willingness to learn and develop compliance knowledge. * Collaborative, proactive, and able to work effectively as part of a team. * Appetite and/or ability to learn and deploy AI opportunities across Operational Risk processes CULTURE Everyone at Pemberton strives to and identifies with the following: * Builds trust and credibility. * Is polite, respectful, collaborative, with a strong service ethic. * Plans and prioritises effectively but is flexible and can work with complexity and ambiguity. * Identifies key issues and provides optimal, evidence-based solutions. * Is determined and resilient. * Brings innovative and transformational thinking. * Demonstrates a risk and compliance mindset. The duties and responsibilities described here are not exhaustive; additional assignments may be required. Duties and responsibilities may be changed at any time, with or without notice, at Pemberton’s sole discretion. Pemberton is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, national origin, ancestry, citizenship status, marital or civil partnership status, pregnancy or maternity, veteran or military status, genetic information, or any other characteristic protected by applicable law. We value diversity and are dedicated to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, termination, compensation, benefits, training, and development. Pemberton is also committed to making reasonable adjustments to accommodate the needs of disabled employees and applicants. All employees, managers, and those involved in recruitment or employment decisions are required to comply with this policy. If you need a reasonable accommodation to complete your application, please contact People and Performance at careers@pembertonam.com Depending on the position, you may be required to obtain certain regulatory licenses/certification if you are in a client facing role and/or if you are engaged in the following non exhaustive list: * Attending client meetings where you are discussing products and/or and client questions; and * Marketing funds to clients. Note: Please speak with your Pemberton Recruiting contact with any questions. To submit your application please complete the application form via 'Apply for this Job' below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click 'Submit Application' at the bottom of the application form.
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Salary: 910 EUR Gross Per Month Target Start Date: July 1st 2026 Location: Pristina, Kosovo Work Setup: 5 days per week in office This role will require you to work shifts on a scheduled basis: 8am - 5pm / 3pm - 12am Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion. Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels. This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Salary: 1260 EUR Gross Per Month Target Start Date: July 1st 2026 Location: Pristina, Kosovo Work Setup: 5 days per week in office Training: 2 months training in office on 9am - 6pm schedule We operate on a 24/5 onboarding team and this role will require you to work shifts on a scheduled basis Sunday night to Thursday night Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion. Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels. This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000