Head of Global CRM & Lifecycle (6 Month FTC - Maternity Cover)

ABOUT US Engelhart was founded in 2013 by BTG Pactual Group as a commodities trading company. Our business model is “asset light” and highly diversified – giving us the ability to adapt effectively and nimbly to changing market conditions. We have assembled successful multidisciplinary teams, leveraging advanced fundamental analysis with deep quantitative and weather research capabilities.  Our activities are underpinned by strong risk management practices and by powerful technology and operational excellence. We have exceptional teams with diverse global backgrounds and decades of experience, and are driven by a highly collaborative culture, across products and competencies. In 2024, Engelhart acquired Trailstone, a global energy trading and technology company. The acquisition provides us with new expertise, analytics and proprietary technology which is being used to provide risk management and optimisation services to help maximise the value of our clients’ renewable power. The acquisition also expanded Engelhart’s capabilities into physical natural gas across North America, a critical fuel to support the energy transition. Our talented and experienced individuals work together according to its four company values: Performance, Agility, Collaboration, Entrepreneurship. ABOUT THE ROLE As a Technology Manager in our Tech Data, AI & UX team, you will lead a high-impact engineering group responsible for building, scaling, and operationalising data and AI capabilities across Engelhart’s trading, quantitative, risk and operational functions. This is a hands-on leadership role at the intersection of data engineering, AI platform delivery, front-office technology, and commodities trading The role reports to the Global Head of Tech - AI, Data & UX and will play a central part in implementing Engelhart’s AI Business Plan. That plan positions AI as a federated capability enabled by a central Tech AI team with responsibilities across platform, governance and delivery, working closely with trading desks, Quant & Systematic teams, MOBO, Risk, Compliance, People, senior management, external AI providers, cloud providers, data providers, BTG Pactual, Gridfuse, Metdesk and other partners.  This role will work directly with Traders, Quants, FO Analysts, Risk, Compliance and Technology stakeholders. Experience with systematic trading, quantitative research workflows, or trading analytics platforms is highly desirable. The successful candidate will help translate front-office needs into robust technical capabilities, ensuring that AI and data solutions are useful, trusted, governed and adopted in real workflows. The broader mandate is to help Engelhart move from experimentation to production-grade AI capability: improving productivity, making company knowledge searchable, enabling AI-assisted workflows, and embedding AI into analytics through initiatives such as Risk Copilot, Treasury Copilot, Power Forecast Copilot, Trader Copilot, and Quant Copilot.   ABOUT YOUR TEAM You will manage a team consisting of four Senior Data Engineers and two AI & Agentic Platform Interns, guiding delivery across both the core data engineering estate and the emerging agentic AI platform. The Senior Data Engineers are focused on building and maintaining data pipelines, integrating and cleansing data, supporting analytical and operational use cases, and enabling predictive analytics, machine learning, data mining, and systematic trading initiatives. The AI & Agentic Platform Interns support the design and implementation of Engelhart’s central Agentic AI platform, including orchestration layers, agent runtimes, AWS Lambda integrations, MCP servers, agent skills, knowledge bases, vector databases, retrieval pipelines, and AI productivity tooling.   BREAKDOWN OF RESPONSIBILITIES This will be a full-time role based in our London office and owning the following responsibilities: * Lead and develop the AI & Data engineering team, directly managing four Senior Data Engineers and two AI & Agentic Platform Interns, setting clear priorities, coaching technical growth, reviewing delivery quality, and ensuring the team operates with high ownership, collaboration, and continuous improvement. * Drive implementation of the Agentic AI platform, supporting orchestration layers, agent runtimes, AWS-hosted services, Lambda-based tooling, MCP servers, knowledge bases, vector databases, retrieval pipelines, agent skills and secure deployment patterns within Engelhart’s internal network. * Support implementation of the AI Business Plan, helping deliver the central Tech AI team’s mandate across platform, governance and delivery, and contributing to the strategic themes of productivity, knowledge and data discovery, AI-assisted workflows, and AI-assisted analytics. * Support delivery of AI use cases such as Trader Copilot, Quant Copilot, Risk Copilot, Treasury Copilot, Power Forecast Copilot, reconciliation automation, AI Explorer, text-to-SQL, Confluence/wiki agents, contract/vendor agents and self-service AI workflows where relevant to the agreed roadmap. * Own delivery of scalable data engineering capabilities across Engelhart’s data landscape, including ingestion of structured and unstructured data, data cleansing, enrichment, transformation, storage, distribution, visualisation and operational reuse for Data Scientists, Traders, Quant developers and business stakeholders. * Partner with Quant and Systematic teams to enable data, AI and engineering capabilities that support research workflows, model-adjacent analytics, signal review, back testing support, code review, documentation and systematic trading productivity, while respecting ownership boundaries with Quant and trading teams. * Translate front-office requirements into practical technology solutions, working closely with Traders, Quants, FO Analysts, Risk and other business teams to identify high-value opportunities. * Champion production-grade engineering standards, including robust architecture, secure data access, maintainable code, CI/CD, infrastructure-as-code, observability, documentation, testing and clear operational ownership. * Ensure AI solutions are governed appropriately, contributing to standards around evaluation, provenance, human-in-the-loop design, auditability, monitoring, access control and safe deployment in collaboration with Compliance, Risk, AI Security and senior Technology stakeholders. * Measure and communicate value delivered, helping connect technical delivery to adoption, cost savings, front-office efficiency and business impact. The AI Business Plan identifies annualised value delivered and value-weighted adoption as key success measures.   ABOUT YOU This individual will be an experienced engineering manager from a commodities trading environment. Someone who is comfortable leading a team of senior engineers whilst remaining close enough to the architecture and code to challenge design decisions, unblock delivery and set a high technical bar. The successful individual will understand that AI adoption is not just about models or tools; it depends on data quality, platform reliability, governance, user trust and day-to-day workflow fit. We believe the following background, experiences and skills are essential for application: * Strong domain understanding of commodities trading is essential. * Academic background or equivalent professional experience in Computer Science, Engineering, Data Science, Information Systems, Quantitative Finance, Mathematics or a related technical field.  * Significant experience leading data engineering, AI engineering, platform engineering or technology delivery teams in a demanding business environment.  * Proven experience managing, coaching and developing engineers; including senior individual contributors and early-career technical talent.  * Strong hands-on understanding of modern data engineering practices, including data ingestion, transformation, cleansing, storage, distribution, data quality, documentation and operational support.  * Advanced proficiency in Python and the wider Python data ecosystem, including experience with Pandas or comparable libraries for data crawling, parsing, analysis and engineering workflows.  * Experience with analytical, time-series, or large-scale data platforms. ClickHouse is preferred and Redshift is also relevant, based on the current technical landscape. * Strong experience with cloud-native engineering, preferably AWS, including practical understanding of services such as S3, Lambda, Athena, EMR, Fargate, Kinesis, EC2, API Gateway, CloudWatch, and related architecture and security patterns.  * Hands-on experience with Docker, Git, CI/CD, infrastructure-as-code, and modern software delivery practices.  * Practical understanding of AI, LLM, or Generative AI application architecture, including RAG, knowledge bases, vector databases, prompt engineering, evaluation, orchestration, agent workflows, or AI-assisted developer tooling.  * Experience engaging directly with Traders, Quant developers, Data Scientists, analysts or front-office stakeholders to gather requirements, challenge assumptions and deliver useful technical solutions.  * Strong understanding of commodities trading, particularly Oil, Power, and Gas; including the role of market data, analytics, risk, weather, fundamentals, trading workflows and front-office decision support.  * Ability to translate complex technical concepts for both technical and non-technical audiences, influencing decisions and building trust with stakeholders across levels.  * Strong organisational skills and a strong sense of ownership, accountability, and follow-through. Preferably with a bias toward delivering production-grade solutions rather than prototypes that do not land.  In addition, the following experiences and skills are not required, but highly desirable for this role: * Commodities coverage: Oil, Power, and Gas. * Experience in systematic trading, quantitative research platforms, trading analytics, signal generation, back testing workflows, or model-adjacent engineering.  * Practical exposure to agentic AI frameworks and implementation patterns, such as LangChain, n8n, MCP servers, AWS Bedrock, Postgres with pgvector, Bedrock Knowledge Bases, Pinecone, Chroma, or comparable tools.  * Experience designing or operating secure internal AI platforms, including private model deployment, VPC-based architectures, data-access controls, auditability, monitoring, and vendor due diligence.  * Familiarity with AI governance, evaluation suites, provenance, human-in-the-loop workflows, risk classification, model monitoring, audit trails, and compliance considerations such as the EU AI Act.  * Experience with REST APIs, SSIS, Entity Framework, internal API design, Python packages, and integration patterns across enterprise systems.  * Experience with big data technologies such as Apache Spark, Databricks, Parquet, or Hive.  * Experience with data visualisation libraries or platforms, including Plotly or equivalent tooling.  * Experience working with GitHub Copilot-style engineering workflows, internal AI chat, summarization pipelines, or AI productivity tooling.  * Experience working in a federated technology model where a central platform team enables business-aligned teams to own and improve their own workflows.  * Experience engaging with external data vendors, cloud providers, consulting partners, or group-level technology partners.    WHAT WE OFFER * Competitive compensation and participation in Engelhart’s discretionary bonus plan.  * 25 days of annual holiday entitlement, excluding UK public holidays. * Robust benefits package such as medical, dental, life insurance, generous pension contribution, and supplemental benefits partially subsidised by the Company.   * Eligibility to receive external and internal training in accordance with our Training & Development Policy. We believe in inclusivity and are therefore dedicated to ensuring all employees – across gender identity, race, ethnicity, sexual orientation, religion, life experience, background and more – feel welcome and included in the company. We promote diversity because we believe it is essential to our ability to think holistically.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we’re hiring: WPP is accelerating its global digital Audio/Visual (A/V) capability — integrating Connected TV (CTV), online video (OLV), social video, and addressable TV into a unified, AI‑enabled media measurement ecosystem. We are seeking a Director, Digital A/V Measurement to lead the strategy, development, and adoption of our digital video and audio measurement solutions across markets, clients, and platforms. This is a high‑impact leadership role for someone who combines deep AdTech expertise, product thinking, and hands‑on measurement knowledge with the ability to influence stakeholders across a global matrix.   What you’ll do: Reporting to the Global Head of Marketing Science - Client Strategy, you will: Product & Innovation Leadership: * Contribute to and execute the global digital A/V measurement strategy and roadmap, ensuring alignment with digital media trends and client needs. * Define standards for cross-screen video measurement, CTV, digital audio, and programmatic A/V planning. * Partner with WPP Open, WPP Media MM&A, and agency teams to integrate robust A/V measurement frameworks into omnichannel planning and attribution tools. * Drive innovation through AI‑powered forecasting, attention metrics, and cross-channel video reach/frequency optimisation. Capability Building & Enablement: * Build and scale digital A/V measurement capability across markets through training, playbooks, and best‑practice frameworks. * Develop and support specialist measurement communities (pods, guilds, centres of excellence) to ensure consistent methodology delivery. * Establish global guidelines for A/V campaign tracking, viewability, fraud detection, and brand safety measurement. Client & Market Leadership: * Support global client teams with modern A/V measurement strategy, solution design, and activation excellence. * Participate in discussions with clients, broadcasters, digital platforms, and joint industry committees (JICs) regarding modern measurement standards. * Drive adoption of advanced A/V measurement frameworks (such as attention metrics and hook rates) within top global accounts to demonstrate business outcomes. * Contribute measurement expertise to pitches, digital transformation programmes, and global client solutions. Technology, Data & Partnerships: * Manage relationships with key measurement vendors (e.g., Kantar, Nielsen, IAS, DoubleVerify). * Ensure WPP’s A/V measurement stack is competitive, scalable, cookieless-ready, and privacy‑compliant. * Collaborate with AdTech engineering, Marketing Science, and Data Strategy teams to enhance attribution and MMM (Marketing Mix Modelling) inputs. Operational Excellence: * Govern measurement quality, data consistency, and delivery standards across campaigns. * Collaborate with cross‑functional teams (activation, product, engineering, analytics) to ensure flawless execution of measurement setups. * Provide troubleshooting and escalation support for complex or high‑value A/V measurement setups. What you’ll need: * Proven experience in digital media, AdTech, or marketing analytics, with a focus on digital A/V (online video, social video, CTV, or digital audio) measurement. * Experience in digital ad measurement, covering campaign objectives such as reach/frequency, addressability, viewability, attention, brand effectiveness, footfall, search uplift, online sales, and offline sales * Experience in product management, ad ops, or marketing science within a global, matrixed organisation or agency environment. * Excellent understanding of the modern digital video ecosystem, cross-screen measurement frameworks, identity solutions, and clean room technologies. * Strategic thinker with the ability to translate complex measurement methodologies (e.g., attribution, attention, brand lift) into clear business value for clients. * Hands‑on technical understanding of pixel implementation, SDKs, server-to-server tracking, and A/V platform analytics. * Excellent communication and collaboration skills, with the ability to engage stakeholders across different markets and disciplines. * Operationally minded, with a focus on quality, consistency, and scalable delivery. * Experience in conducting RFIs, negotiating contracts, and managing partnerships is a plus * Knowledge of data privacy and security regulations as they relate to digital advertising * Ability to stay updated on industry developments and provide relevant advice or commentary Join us and help shape the future of Digital A/V Measurement across the world’s largest marketing and communications network, with a global platform to influence product innovation, capability build, and client strategy. You’ll have access to WPP’s world-class data, technology, and AI ecosystem, working in a collaborative, forward-thinking environment where your expertise drives enterprise-level impact.     We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.