
Vertice · London
Spend on technology is one of the biggest items in an enterprise CFO’s budget, second only to headcount. Traditional procurement is one of the most frustrating,...
Spend on technology is one of the biggest items in an enterprise CFO’s budget, second only to headcount. Traditional procurement
is one of the most frustrating, friction-filled bottlenecks in modern businesses. A single purchase routinely stalls for months,
drowning in endless email threads and dragging in teams from Finance, Legal, Security, and IT.
Vertice is the world’s first Intelligent Procurement Platform aiming to eliminate this chaos. By combining automated agentic
workflows, deep AI insights, and a global network of expert negotiators, we empower enterprises to buy smarter and scale at pace.
Founded by serial technology entrepreneurs Roy and Eldar Tuvey, who have successfully scaled and exited two category-defining
platforms and created $600M+ in enterprise value, we are backed by over $100M in Series C funding from tier 1 global investors
including Bessemer Venture Partners, 83North, and Lakestar. We were recently recognized as the #2 fastest-growing company on the
Sunday Times' Tech 100 and named the fastest-growing startup in the UK and Ireland by the FT’s Sifted.
With headquarters in London and hubs in New York, Brno, Sydney, and Johannesburg, we are fundamentally reshaping the global B2B
economy.
The Role
As a Vertice Account Manager, you’ll play a critical role in driving customer retention and commercial growth across a portfolio
of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own
commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy,
curiosity, and commercial acumen to every interaction.
You’ll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and
grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term
partnerships.
Key Responsibilities
goals
growth
judgment, and linguistic flexibility
renewal and expansion conversations
delivers
craft compelling proposals
What We’re Looking For
(native proficiency is preferred)
Final things to note
Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any
personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law.
We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do
not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject
rights by contacting us; please follow the instructions in our privacy policy.
We like to deal directly with our candidates so no agencies please!
If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look
and see if you could be a good fit anywhere else in our business!
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. RESPONSIBILITIES * Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers * Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction * Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights * Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product * Fluency in both Spanish and English * Strong business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Strong analytical skills * Excellent operating rigor including organizational and time management skills * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Has handled difficult customers or situations and can demonstrate resolutions * Willingness to tackle things on your own * Ability to navigate data and people to find answers * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly
About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com. Mirakl in Numbers: * 🗓️ Founded in 2012 | Member of French Tech Next40 * 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: * 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success * 🏆 Get Things Done: We prioritize action and efficiency for impactful results * 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence * 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture * 🤝 Satisfy & Empower Clients: We're committed to our clients' success ENTERPRISE ACCOUNT EXECUTIVE - MIRAKL ADS THE TEAM YOU'LL JOIN You'll be part of our EMEA Ads team led by Octavie Gosselin, VP Ads. The team consists of 7 professionals covering the EMEA region. Together, you'll be empowering businesses to monetise their ecommerce web traffic across both marketplace and first-party offerings while delivering more value to advertisers, marketplace sellers, and publishers. YOUR IMPACT * Develop and execute a go-to-market sales strategy for Mirakl Ads across EMEA territory, owning quota attainment through a structured, repeatable approach to new customer acquisition within retailer and marketplace operator. * Manage the full end-to-end sales cycle (typically 5 to 9 months) across all stages: prospecting and outbound engagement, discovery and business case development, technical validation with the solution engineering team, commercial negotiation with procurement and legal, and contract closure. * Build deep expertise in Mirakl Ads and act as a trusted advisor on retail media monetisation strategies, sponsored product mechanics, and advertiser ROI, positioning Mirakl's differentiators against competing retail media solutions. * Navigate complex retailer organisations to build and maintain senior-level relationships with the key decision-makers driving retail media initiatives, including: Chief Digital Officers, VP/Heads of eCommerce, Heads of Retail Media or Monetisation, CMOs, as well as engaging technical and legal stakeholders throughout the process * Own and grow a healthy, multi-stage pipeline, partnering closely with Solutions Engineering, Product, Customer Success, and Legal teams to accelerate deal progression and ensure a smooth transition to onboarding post-signature EXPERIENCE * 6+ years of quota-carrying experience in SaaS or Ad-tech/Retail Media sales, with a consistent track record * Proven ability to manage and prioritise a pipeline, accelerating sales cycles to deliver against quarterly and annual revenue goals * Skilled in solution selling and ROI-based selling, with experience engaging technical and business stakeholders across multiple levels (from practitioners to C-suite) * Negotiation skills with a track record of closing mid-to-large enterprise deals * Experience using CRM tools (e.g. Salesforce) to manage forecasting, pipeline hygiene, and reporting Nice to Have * Familiarity with the programmatic advertising ecosystem: DSPs, ad servers, APIs, and data-driven media buying * Experience in marketplace platforms or eCommerce environments * Comfortable leveraging AI-powered sales tools (e.g. Gong, Dust) to improve prospecting, call preparation, and deal reviews * Additional European language (French, German, Spanish) is a plus Languages * English: C2 level (required) WE KEEP IT TRANSPARENT AND TIMELY. HERE’S WHAT TO EXPECT: 1. Introductory call : A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role. 2. Business interview Meet the hiring manager to discuss your experience, problem‑solving approach and impact. 3. Values Interviews : Meet with team members from different functions to explore your alignment with our core values and ways of working. 4. Final decision & offer : We consolidate feedback quickly and aim to share decisions without delay. If successful, we’ll walk you through the offer details, benefits, and next steps. BENEFITS AT MIRAKL : * Public Transport Pass: 50% reimbursement on your monthly public transport subscription. * Health Insurance: Flexible coverage tailored to individual or family needs, with Mirakl contributing to your plan. * Meal Allowance: Mirakl provide a monthly meal allowance. * Hybrid Setup: 4 days in-office & 1 day remote. * Pension & Life Insurance: Mirakl contributes monthly to your pension and covers 100% of life insurance premiums. * ClassPass forfait: Enjoy access to 40,000+ gyms and wellness studios worldwide with a no-commitment ClassPass membership. * Paid Time Off: paid vacation days per calendar year. We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Elevate your career here at New Relic, where you'll make a significant impact as the Senior Revenue Operations Manager for our critical Strategic and Enterprise segments in EMEA. You will serve as a strategic business partner to both the Senior Director of Strategic Sales and the VP of Enterprise Sales, ensuring operational rigor, optimizing the rhythm of business, and enhancing sales productivity across a go-to-market team of around eighty strong spanning Europe, Middle East and Africa. This opportunity is perfect for those who possess natural leadership qualities and have the apt to deliver with minimal steer. You have the strength to excel in navigating complex sales environments and extracting high-level strategic insights. Collaboration, critical thinking, and a growth mindset will be essential as you architect tools, reporting, and governance to support scalable growth in the Strategic Enterprise space. Your curiosity and innovative approach will help provide sophisticated analyses and recommendations, contributing to the accelerated growth of our largest customers. This hybrid role offers flexibility, with an expectation to work from our local office 1-2 days a week as required, balancing teamwork and independence. What you'll do Strategic Business Partnering & Forecast Rigour: * Drive the weekly, monthly, and quarterly forecasting cadence specifically for the Strategic and Enterprise business units; ensure accuracy in predicting closure of complex, high-value deals. * Partner with Sales Leadership to conduct deep-dive pipeline analysis, identifying risks in opportunities, advising on deal health and providing cross-functional counsel. * Apply advanced statistical rigor to the weekly and quarterly forecasting cadence, moving beyond intuition to provide data-backed predictions for high-value Enterprise deals. * Conduct deep-dive analyses on forecast-to-actual variances to identify systemic risks and improve the overall predictability of the book of business. * Lead the preparation and execution of Quarterly Business Reviews (QBRs) for the sectors, presenting actionable insights to executive leadership. Enterprise Deal Strategy & Operational Excellence: * Act as a trusted advisor on large deal structures, collaborating with Legal, Finance, and Deal Desk to streamline non-standard approvals and complex contracting processes. * Analyze whitespace and penetration within Strategic & Enterprise accounts to support Account Executives in maximizing revenue potential. * Ensure effective governance and compliance within the Enterprise deal cycle while maintaining sales velocity. Data, Systems, and Advanced Analytics: * Standardize and optimize CRM processes specifically for Enterprise selling motions (e.g., multi-stakeholder mapping, complex buying centers). * Provide ad-hoc, high-level reporting for insights and recommendations on trends, consumption, churn risk, and expansion opportunities. * Track and communicate key performance indicators, as well as critical leading indicators, ensuring their mathematical integrity. * Architect and maintain complex financial and operational models that track consumption trends, churn risk, and expansion opportunities across the EMEA region. Sales Enablement & Process Architecture: * Drive and influence process improvements to systems and workflows to suit the specific needs of long-cycle Enterprise sales. * Propose enhancements for better user experiences and efficiency for Sales Executives and Account Managers. * Support initiatives for application enhancement and process automation to reduce administrative burden on high-performing sales teams. * Collaborate with Enablement teams to ensure the field is proficient across the sales process, playbooks and tools required to excel in their roles. Fiscal Year Planning & Territory Design: * Lead the coordination of sales plans and segmentation for the Strategic & Enterprise business, designing equitable territories and quotas. * Advise on international commission splits and rules relevant to multi-regional Strategic accounts. * Maintain mid-year cycles to ensure optimal coverage across the segments and territories. This role requires * Extensive Operations Experience: Deep background in sales or revenue operations, specifically supporting Enterprise or Strategic customer segments in the technology sector. * Scale & Complexity: Proven experience managing a complex book of business in excess of $200M+ in revenue. * Strategic Data Storytelling: Advanced numerical literacy with the proven ability to influence Executive Sales Leaders (Strategic Account Directors and VPs) by translating complex data sets into a clear strategic narrative. * Quantitative & Statistical Rigor: Demonstrated expertise in applying advanced statistical models to forecasting cadence, moving beyond intuition to provide data-backed predictive accuracy for high-value Enterprise deals. * Analytical Execution & Integrity: A meticulous approach to maintaining the mathematical integrity of KPIs and architecting complex financial/operational models that track consumption trends and churn. * SaaS & Consumption Acumen: Deep familiarity with Consumption and SaaS go-to-market models, particularly "LAER" strategies, and the mathematical drivers behind them (e.g., NRR, CAC, and LTV). * Strategic Fiscal Planning: Hands-on experience in the mathematical architecture of territory design, equitable quota setting, and complex international commission splits. * Technical Proficiency: High proficiency in leading GTM Tech Stack tooling, including Salesforce and Tableau, with the ability to navigate the full lead-to-cash journey. * Cross-Functional Influence: Demonstrated skill in complex analysis and influencing cross-functional teams such as Finance, Legal, and Deal Desk to streamline high-stakes account management. Bonus points if you have * Hold a professional certification such as a CFA (Chartered Financial Analyst), CPA, or a degree in a quantitative field (Economics, Statistics, Finance, or Engineering). * Proficiency of financial modeling, including the ability to build automated, dynamic models with complex logic (VBA, Macros, or advanced Google Apps Script). * Experience with advanced Revenue Operations frameworks (e.g., Salesforce Certified Advanced Administrator, or Tableau Desktop Specialist). * Direct experience in a high-growth, consumption-driven or usage-based business model (e.g., Snowflake, Datadog, AWS). * Deep understanding of the Observability or Monitoring landscape and the specific commercial metrics that drive the sector. * Prior experience in formal people management or as a project lead for global GTM transformation initiatives. * Proficiency in a second European language, specifically German, French, or Spanish, to support the wider EMEA region. #LI-JJ2 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy