Customer Success Specialist

Rothesay is the UK’s largest pensions insurance specialist, purpose-built to protect pension schemes and their members’ pensions. With over £70 billion of assets under management, we secure the pensions of more than one million people and pay out, on average, approximately £300 million in pension payments each month. Rothesay is dedicated to providing excellence in customer service alongside prudent underwriting, a conservative investment strategy and the careful management of risk. We are trusted by the pension schemes of some of the UK’s best known companies to provide pension solutions, including British Airways, Cadbury, the Civil Aviation Authority, the Co-Operative, Morrisons, Smiths Industries and Telent. At Rothesay, we are striving to transform our industry. We believe deeply in creating real security for the future and our leadership in finding new and better ways to do that is the key to our success. To do that, we need the very brightest original thinkers to bring creativity as well as rigour. Rothesay is a rewarding place to work, where quality people can thrive and prosper. We pride ourselves on the connections our people build, many of whom have been with us for over ten years. Job title:               Software Developer Contract:              Permanent Under the leadership of the Chief Technology Officer, Rothesay has launched a multi-year project, Project Quest, to redevelop and modernize the full technology stack, encompassing pricing and other analytics, risk management, market data and trade capture and reporting. Project Quest is nearing the end of phase one, which over the past couple years of fast-paced exploration, design and delivery, has successfully delivered to production several key components and established the core engineering required for the new platform. As we move into phase two, which will involve multiple and varied projects running in parallel, we have opportunities for a select few new hires to join the Quest team. This is a rare chance to work with and learn from Rothesay’s team of extremely highly regarded, experienced and friendly software engineers. At Rothesay Life every employee has the opportunity to make a real impact to the business. The engineering team are open to new technologies and creative ideas. Responsibilities: Be part of the team responsible for the major build-out and support of what we call the platform: Advanced, bespoke SDLC tooling Distributed compute clusters in production Database setup and optimization in multiple technologies. Debugging and profiling tools Monitoring and alerting Engineering expert 'consultancy', helping other teams design and optimize their code We leverage existing market-standard tools, but augment them with custom code and features, to go beyond the industry standards In general, we are looking for smart, commercial, problem-solving-oriented, “get-things-done” candidates with a proven track record of delivering robust, high performance software. Skills & Experience Required: Advanced analytical skills (typically evidenced by a degree in maths, physics, computer science, engineering, etc.) A deep passion for technology and software development Excellence in applied programming skills - Python, Rust, C++ or other major languages (experience with the proprietary "securities language" Slang is not expected – but the role may involve some Slang development) A team player with excellent communication skills, this team communicates with lots of stakeholder in the business both technical and non-technical.   Desirable: Cloud engineering experience Performance engineering experience Understanding of Fixed Income products and derivatives. Python programming experience Rust programming experience A track record of contributions to an open source project Networking expertise Linux/Unix experience Microsoft Windows experience Disclaimer This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties, but to describe a position level.  The role shall be performed within a professional office environment. Rothesay Life has health and safety polices that are available for all workers upon request.  There are no specific health risks associated with the role. Inclusion Rothesay actively promotes diversity and inclusivity. We know that our success depends on our people and that by nurturing a culture that values difference, we create a stronger, more dynamic business. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

About Tripadvisor We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there. Tripadvisor is the world’s largest online travel site, visited by 390 million travellers each month, and our Experiences business, Viator, is a fast-evolving and highly data-driven part of the organisation. At Viator, data is at the heart of how we build great products. We use it to understand our customers, improve decision-making, and drive measurable business impact. About the Role The Analytics & ML Marketing team is looking for an AI Analytics Specialist who is, at their core, a data analyst — and who is genuinely obsessed with how AI can change the way companies work with data. Not someone who has read about it, but someone who has been building with it, has opinions on it, and is energized by the idea of applying it at scale inside a real organization. This role sits at the crossroads of analytical craft, AI fluency, and organizational change. You will not be expected to build every piece of the puzzle alone — but you will be the person who understands how the pieces fit, defines what needs to exist, drives it forward with engineers and data teams, and makes sure the whole organization can actually use it. You will diagnose real pain points, shape the right solutions, and bring both technical and non-technical colleagues along for the transformation. What You'll do * Diagnose and fix real friction. Talk to marketing colleagues across performance, CRM, personalization, and incentives. Understand where data access is slow, where workflows are overcomplicated, and where decisions get made without the right information — then define and drive solutions that fix those problems at the root, not the surface. * Make data conversational. Champion and help deploy AI-powered interfaces — natural language querying, automated insight summaries, smart alerting — so that any marketing colleague can interrogate data directly, without writing SQL or raising a ticket. * Shape the semantic layer. Work with data and engineering teams to ensure our metrics are canonically defined, consistently named, and structured in a way that makes self-service reliable and AI tools trustworthy. You will not build it alone — but you will own the vision and drive the standards. * Define agentic workflow opportunities. Identify where agentic analytics systems — pipelines that monitor performance, surface anomalies, and trigger proactive insight — would unlock the most value, and work with the right teams to bring them to life. * Automate what should not need a human. Spot recurring analytical workflows — weekly reports, campaign snapshots, performance reviews — and push to replace manual effort with automated, AI-assisted pipelines through prompt engineering and workflow design. * Build org-wide data literacy. Create the tools, training, and shared frameworks that genuinely shift how the marketing organization works with data — making AI tools and self-service analytics accessible to everyone, not just analysts. Skills & Experience * A strong analyst first — SQL, data modeling, and structured thinking are your foundation, not just a line on your CV * Genuinely excited about AI: you have been building with it, have explored agentic workflows and conversational analytics tools, and have clear views on where it creates real value versus noise * You see a broken workflow and think about how to fix it — you are drawn to real pain points and you know the difference between solving something and patching it * As comfortable running a data literacy workshop for a marketing team as discussing semantic layer design with a data engineer — you move fluently between both worlds * Structured, self-directed, and delivery-oriented — you bring rigor to an enablement program the same way an engineer brings it to code * Bachelor's degree in Analytics, Statistics, Data Science, Computer Science, or a related quantitative field required; Master's degree preferred. Equivalent practical experience considered. Required * 3-5 years in analytics or data science, ideally in travel, ecommerce, or a marketplace environment * Strong SQL and hands-on experience with modern BI and analytics tooling (Looker, Tableau, Hex, dbt, or similar) * Proven ability to make analytical complexity accessible and actionable for both technical and non-technical stakeholders * Track record of driving adoption of new tools or analytical ways of working across teams * Active, hands-on experience with AI tools — prompt engineering, LLM-powered workflows, or conversational analytics — applied to real problems Nice to Have * Exposure to agentic analytics concepts or tools, and a view on where they create practical value * Familiarity with semantic layer concepts and tooling (dbt metrics, Cube, LookML, or equivalent) * Understanding of marketing analytics: attribution, funnel analysis, segmentation, and campaign measurement * Python for lightweight automation or tooling * Background in data literacy programs, analytics enablement, or internal CoE initiatives What Makes This Role Different Traditional analytics roles are built around depth — owning a domain, producing analysis, answering questions well. This role is built around breadth and leverage: how do you make the whole organization better at using data, not just the analytics team? AI Analytics Specialist * Makes data questions answerable by anyone * Owns the capability that powers many domains * Redesigns them around AI and self-service * Builds data literacy so colleagues find their own answers * Designs agentic workflows that run end to end * Brings technical and non-technical teams through the change together * Fluent across the AI analytics landscape — semantic layer, conversational tools, automation * Proactively identifies where AI creates the most leverage * Success = decision made faster, without waiting for an analyst Traditional analytics * Answers data questions * Owns a dashboard or domain * Works with existing workflows * Communicates findings * Automates individual reports * Translates data for stakeholders * Depth in one tool or stack * Reactive to requests * Success = insight delivered What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!       #LI-Hybrid #LI-WR1