Customer Success Operations Manager, EMEA

YOUR MISSION We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration. The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale. WHAT YOU’LL BE DOING * Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services. * Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth. * Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features. * Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team. * Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support. * Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers. * Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion. * Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry. WHAT YOU’LL BRING * Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience. * Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers. * Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients. * Natural drive to build, improve and scale new products. * Technical cyber security literacy and curiousity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities. * Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency. * Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos. * Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills. * Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change. * Passion for an exceptional customer experience with the ability to balance customer needs and business priorities. * Fluency in English (French, Dutch, and German are a plus) WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution YOUR TEAM Supervision/management of: * Solutions Engineers, Pen Test Delivery Managers WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the SC Awards Europe Best Security Company 2026, the Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the Deloitte EMEA Technology Fast 500 2025. * We’re backed by top investors who are enabling us to grow internationally.

ABOUT TASKRABBIT: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days in-office per week in our London office.   About the Role Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want, all while saving the day for someone in their city. The Tasker Operations team owns the Tasker experience end-to-end — from the targeted, locally-executed programs that drive quality, pricing, and utilization outcomes, to the funnel metrics and cross-business partnerships (e.g., Marketing, IKEA) that connect Tasker-side actions to company outcomes. We proactively help Taskers before they realize they need support, with global and local approaches that result in higher quality, more retentive, and more satisfied Taskers. This drives a better client experience and supports our overall managed marketplace strategy.   This is a highly visible, operationally-focused role and the primary owner of Tasker supply-demand balance in your region. You will own Tasker operations across a broad, complex Book of Business, set the strategy for supply health and supply-oriented fulfillment, and own the recommendation set that clients see in order to ensure high quality fulfillment. We’re looking for someone who is as energized by a live Tasker workshop as they are by an insightful dashboard — you don't just analyze the Tasker experience, you actively seek out time with them. You will be expected to operate with a high degree of autonomy and influence by independently scoping and executing high-impact projects, owning measurable outcomes, and building scalable systems and tools (including AI-powered tooling and automation) that are adopted beyond your own region.    You will be the face of Taskrabbit to Taskers in their market, a trusted advisor to your Regional Manager and Market Manager stakeholders, and seen as both a regional and functional expert across the organization.   This is not a supervisory role.   What You'll Do * Serve as the operational owner of Taskrabbit supply the UK, monitoring and reporting on performance and health metrics across your metros. Responsible for ensuring the quality of the recommendation set that clients see. Oversee supply lifecycles, programs, and communications to ensure a high-quality, continuous flow of Taskers and strong fulfillment. In partnership with Country or Regional management, set market strategy to drive invoices and revenue. * Use data to drive decisions: develop your own dashboards and analyses to inform strategies, plans, and tactical initiatives that you will develop; leverage data to surface problems worth escalating and either take action or successfully advocate for their prioritization with cross-functional partners. You will run experiments to drive impact in your region.  * Develop and execute tactical plays (in-app/push communications, email, etc.) based on supply needs and market insights to drive supply alignment, behavior change, and growth. Own the resulting playbooks so wins scale beyond your own metros. * Coach and grow your Tasker base — primarily in group settings, in person, and live virtually — bringing real energy and presence to every engagement with Taskers so they leave more motivated than when they arrived. Ensure consistent and effective delivery of lifecycle programs and enablement content (e.g. workshops) that measurably improve funnel outcomes like fulfillment and quality. * Lead local community engagement (events, office hours, Tasker socials) and mentor peers on coaching techniques and community-building. * Partner with the Senior Supply Specialist to address supply gaps through targeted acquisition and onboarding. * Align your Taskers with broader Taskrabbit processes, standards, and tools, ensuring they understand and adhere to updated expectations as the platform evolves. * Serve as a product and process expert: influence roadmap priorities with Product, escalate and advocate for bug fixes, partner with Tasker Quality on reliability and compliance, and build automation or AI-powered tools to scale your own and the team's impact. * Build cross-functional relationships (Product, Analytics, Engineering, Customer Support, Partnerships, Marketing, Legal, Commercial Operations) to advocate for Taskers and drive outcomes, including consulting on partnership assessments and launches. * Take on strategic ownership beyond your core scope — leading regional or company-wide programs and acting as a force multiplier through special projects and knowledge-sharing with the global team. * Champion culture and values through leadership, and keep local operations aligned to evolving global standards and tools. * Travel up to 10% to attend team and metro-specific events. * Adapt to evolving business needs, taking on other duties as necessary. About You * Bachelor's degree or equivalent experience. Fluent in English.  * 6+ years in marketplace operations, program management, or customer success, with a track record of taking on progressively larger scope — owning multiple metros or a large Book of Business with measurable impact on supply health, retention, revenue, or quality. * Advanced, independent data user who builds their own analyses rather than just reading dashboards, with strong SQL/Sigma skills and a knack for uncovering issues others miss. * A seasoned strategist who builds, executes, and rigorously measures the impact of initiatives from start to finish. * A hands-on operator who rolls up their sleeves, is comfortable moving between strategy and execution to drive real outcomes, and is driven to find ways to automate, streamline, and build new tools (including AI tools) that accelerate impact. * Confident and highly effective communicator who can influence senior stakeholders and present to audiences of any size, virtually or in person. * Genuinely energized by talking with Taskers — you seek out the tough conversation or the packed room rather than avoiding it, and enjoy uncovering the story behind the data. * Naturally curious and resourceful, with a strong instinct to investigate problems from multiple angles and uncover root causes, and always on the lookout for smarter, more creative solutions that challenge the status quo. You don't wait for perfect data or perfect conditions to move; when a market is stuck, you find a scrappy way to get it unstuck. * Self-starter and low-ego collaborator, unflappable under ambiguity or change, who thrives in fast-moving, globally distributed teams. * Energized by the challenge of finding opportunities to grow your market faster and drive innovative solutions at scale. * Deeply customer-centric, organized, and detail-oriented.   Nice to Have - Marketplace or gig-economy background. - Additional language fluency.   Our Values We are guided by five core values: Be Bold, Own the Challenge, Win Together With Heart, Move Forward, Move Fast, and Obsess Over Clients and Taskers. These principles shape every decision we make, fueling experimentation, ownership, empathetic collaboration, rapid iteration, and an unwavering focus on delivering exceptional experiences for both clients and Taskers.   COMPENSATION & BENEFITS:  At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is £50,000–£70,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. YOU’LL LOVE WORKING HERE BECAUSE: * Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. * The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! * The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. * The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.  TASKRABBIT’S COMMITMENT TO DIVERSITY AND INCLUSION: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.  Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.