Customer Success Manager - UK

(This is a fixed term role with a duration period of August 2026 - August 2027)    The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world’s most sophisticated organizations deploy Asana as the system for human + AI coordination at scale. As a Customer Success Manager for UK & Ireland, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination. You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work.   Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You’ll exemplify an empathetic, customer-centric perspective to the entire Asana team.   This role will be a parental leave for a 12 months contract, to partner with customers in our UKI market. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.   WHAT YOU’LL ACHIEVE * Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization. * Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination. * Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs. * Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews. * Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment. * Scale Advocacy & Programs: Establish internal Centers of Excellence (CoE) and Champion Networks, transforming power users into brand advocates to generate high-impact case studies and testimonials. * Amplify Product Voice & Feedback Loops: Serve as a strategic conduit between customers and R&D, translating complex field requirements into actionable insights for product roadmaps and business strategy. * Engage in the Field: Execute high-touch, on-site engagements (up to 25% travel) to deepen partnerships and ensure successful deployment within the customer's physical environment. About you * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Brings 8+ years of professional experience, featuring 5+ years of proven success driving retention and expansion within SaaS-based Customer Success or Account Management. * Acts as a forward-thinking strategic leader who embraces an evolving technology landscape and can translate complex workflows, including AI and work management capabilities, into tangible business value. * Shows deep expertise in executive leadership and strategic impact by orchestrating high-stakes enterprise accounts (including Fortune 500), leading complex technology implementations, and driving growth through both product-led and sales-led motions. * Masters executive storytelling, with a proven track record of leading C-suite business reviews that translate product impact into compelling ROI narratives aligned with organizational OKRs and KPIs. * Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholder groups, from C-level to functional admins. * Future-proofs customer workflows by advising on AI-enabled SaaS, automation, and the operationalization of AI to drive efficiency and competitive advantage. * Serves as a customer-centric internal advocate, deeply committed to synthesizing field feedback into actionable insights for product and cross-functional teams. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences  These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Opening We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands’ performance, grow ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products. In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more. As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross-functional resources to deliver against them. Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews Capture and share product feedback with our engineering and product teams Demonstrate an interest in gaining technical expertise related to our products and offerings Report to the client services team to establish and meet account management goals and objectives Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients Stay up to date with the changing landscape of data privacy regulations Qualifications Significant experience working in a client-facing services role, ideally managing enterprise or strategic accounts Exceptional client management skills, including experience engaging senior and executive stakeholders Strong project management experience Ability to manage conflicting priorities and meet deadlines Demonstrates a high degree of initiative and ownership Exceptional written and verbal communication skills Ability to be flexible and adaptable in high-intensity situations Enthusiasm for working in a cross-cultural team with clients across multiple countries Technical & Analytical Skills Basic understanding of digital advertising and operations Ability to understand technical concepts and components of digital websites Experience using complex datasets to track performance trends, identify anomalies, and determine root causes Experience running analyses and presenting insights back to clients in a clear and meaningful way Nice to Have Experience using client-facing tools such as Zendesk, Slack, and HubSpot Experience using internal tools such as Salesforce, Planhat, and Jira Experience with JavaScript, HTML, and CSS (strongly encouraged) Customer-facing experience with publishers or digital media companies Experience using AI productivity tools Recruitment process HR Screen (15 minutes) Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes) Interview with our VP of Client Services & Global Enterprise (30 minutes) Take-home Case Study Case Study Presentation Final Interview with a Founder (30 minutes)