About Ultralytics:

At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce

the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic,

high-intensity environments, we invite you to apply for a position on our team.

Following our $30M Series A, we’re scaling our customer success function out of our London hub. We’re hiring a Mid-Market CSM to

own a high-volume book of business and drive retention and expansion across a diverse set of accounts running Ultralytics YOLO in

production.

You’ll manage approximately 80 mid-market accounts representing ~$2M ARR. You will balance proactive relationship management with

commercial ownership: keeping customers healthy, identifying expansion opportunities, and running renewal conversations with

confidence.

This role reports to the Head of Customer Success.

💼 About the role

Own a high-volume book. 80 accounts, $2M ARR. You triage effectively, prioritize at-risk and high-growth accounts, and make sure

nothing critical falls through the cracks at scale.

Drive retention and expansion. Net dollar retention (NDR) is the headline metric. You hold renewal conversations, spot expansion

signals across new use cases, teams, and geographies, and surface them to your AE partner for joint pursuit.

Hold your own technically. You don’t need to write code. But you’ll discuss model deployment, integration patterns, and computer

vision use cases credibly with technical buyers and ML teams.

Onboard and activate. You run onboarding for new mid-market customers in conjunction with Solution Engineering, driving them to

first production value quickly.

Partner cross-functionally. AEs on expansion and joint account planning. SEs on technical escalations. Product on feedback loops.

You are the voice of your customers inside the business.

🚀 What you'll do

60 days: Understanding the value of Ultralytics YOLO for businesses. Independently running renewal calls and commercial

conversations in your accounts.

90 days: Running business reviews and check-ins independently, escalating to Solution Engineering where necessary. Renewals

forecasted for the next 6 months. First expansion signals surfaced to AE partners.

180 days: Owning your book end-to-end, including renewal commercials. Tracking clearly against NDR targets. Contributing to

playbook refinement and feeding customer insight back to the business. Holding technical conversations with technical buyers with

authority.

🧠 Skills and experience

2–4 years customer-facing. Technical customer success, account management, or a customer-facing engineer making the move to a

commercial seat.

Technically credible. You hold a deployment conversation with an ML engineer without bluffing. You can translate technical

capability into business value for a budget owner. Prior exposure to APIs, developer tooling, or ML/AI products is a strong

plus.

Organized at volume. You’ve managed a large book before, or you’ve shown you can triage well and stay on top of a lot of moving

parts without dropping accounts.

Commercially capable. You’re comfortable in a renewal conversation. You notice expansion signals early. You’re honest about

account health, including when something is slipping.

Self-sufficient. There’s no onboarding specialist or implementation team behind you. You’re resourceful, take ownership, and

figure things out. Solution Engineering resources are available for priority accounts.

Curious about the product. YOLO is the most widely deployed computer vision model in the world. Customers come in excited. You

channel that and build on it.

🚀 Why this role

Real product pull. YOLO is the most-used computer vision model in the world. Your customers believe in the technology. Your job

is to help them get value from it quickly.

Varied, interesting accounts. Mid-market at Ultralytics spans manufacturing, logistics, retail, pharmaceuticals, and beyond.

The use cases are technically diverse and genuinely interesting.

Aligned incentives. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. When the

team wins, you win.

Room to grow. The CS function is scaling. Strong performance in this seat is a clear path to senior and enterprise coverage.

🌟 What this role isn’t

This isn’t a reactive support role. It isn’t a CSM seat at a big SaaS company with professional services and a renewal team doing

the commercial work around you. You’re expected to own the relationship and the number. If you need extensive scaffolding to do

good work, this probably isn’t the right fit.

💰 Compensation and benefits

Full-time, London office (hybrid)

24 vacation days, your birthday off, plus local holidays

Equity package

MacBook Pro, Apple Studio Display, AirPods Pro 3

Dedicated learning & development budget

Reports to Head of Customer Success

Screening with VP Sales & Success or Head of Customer Success, case study, final round with CEO

Applicants must have legal authorization to work in the UK.

What we offer:

Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based

on the YOLO framework.

Impactful Work: Shape the future of AI-powered solutions that transform industries.

Collaborative Culture: Join a talented and passionate team that values open communication and innovation.

Ultralytics Handbook

Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key

insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles.

Link: https://handbook.ultralytics.com/

Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able

to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual

orientation, age, veteran status, disability, or any other legally protected status.

Roll

Customer Success Manager - Mid Market

Plats

London, Storbritannien

Publicerad

3 juli

Sista ansökningsdag

31 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

React AI

Liknande jobb

Customer Success Manager (German Speaking)

Choco•London

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. As a Customer Success Manager, you'll take ownership of a portfolio of ~70 SMB and mid-market distributor accounts that have successfully completed implementation. Your focus is on customer retention, renewals, and expansion—ensuring customers continue to realise value from Choco long after go-live. This is a builder role. You'll thrive if you enjoy creating structure where there isn't any, navigating ambiguity, and solving complex customer challenges in a fast-growing environment. This is primarily an in-office role (4–5 days/week) based in London. WHAT YOU'LL DO * Own a portfolio of ~70 SMB and mid-market distributor accounts from implementation handover through renewal, driving retention, expansion, and long-term customer success. * Build trusted relationships with customers, helping them maximise adoption of Choco's solutions and identify opportunities to grow their partnership with us. * Own commercial outcomes for your portfolio, including renewals, upsell opportunities, and reducing churn. * Act as the primary strategic partner for your customers, proactively identifying risks, solving operational challenges, and ensuring they achieve measurable business outcomes. * Partner closely with Product, Integrations, Finance, Marketing, Sales, and Implementation to remove blockers and continuously improve the customer experience. * Translate customer feedback into scalable product and process improvements as we continue to build our Customer Success function. WHAT YOU BRING * 2-4 years of experience in Customer Success, Account Management, or another customer-facing role where you've owned customer relationships and commercial outcomes. * Experience managing a portfolio of customers with responsibility for retention, renewals, and growth. * A builder mindset - you enjoy working through ambiguity, creating scalable processes, and tackling new challenges rather than operating in a highly structured environment. * Strong commercial judgment and the ability to balance customer needs with business impact. * Excellent communication skills, with the ability to build trusted relationships and explain technical concepts in a clear, practical way. * Native in German and English (C1/C2), both written and spoken. WHAT YOU GET * Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets. * Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins. * Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end. * In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office). * Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale. If you want to work on real problems, take ownership, and raise the bar, we should talk. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

Sista ansökan: 24 aug.Publicerad: 24 juli

AIGoRust

Customer Success Manager

Lovable•London

TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story. Please note: this role is based out in either London or Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. Unfortunately we are not able to support work authorization in the UK at this time. WHY LOVABLE? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. WHAT WE’RE LOOKING FOR * Experience in CS, account management, or solution consulting in SaaS or AI * Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts * Strong communicator who blends empathy, business acumen, and technical curiosity. * Ability to translate technical capabilities into clear business outcomes * Skilled at running onboarding, QBRs, and success plans with multiple stakeholders * Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice * Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products WHAT YOU’LL DO * Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts * Build and execute success plans aligned with customer goals and product capabilities * Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value * Partner with Product and Engineering to surface feedback and shape roadmap priorities * Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. * Collaborate with AEs to identify and qualify CSQLs for expansion. * Troubleshoot blockers, coordinate internal support, and ensure fast resolution * Track health scores, usage, and adoption metrics to identify risks and opportunities * Build Customer Success playbooks and new processes based on learnings * Act as a strategic advisor - guiding customers on best practices, new features and workflows WHAT SUCCESS LOOKS LIKE * Customers reach time-to-value fast and expand use across teams. * Renewals are earned through visible impact and trust. * Lovable becomes mission-critical to how customers build and innovate. * You’re seen as the bridge between customers, product, and growth. About your application * Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. * We treat all candidates equally - if you’re interested please apply through our careers portal.

Sista ansökan: 16 aug.Publicerad: 15 juni

AIRust

Customer Success Manager - Accounting

Stacks•London

This role is based out of our Amsterdam office 🇳🇱 or London office 🇬🇧 We are an office-first company & believe great products are made when we are together. ABOUT STACKS Stacks is building an AI-native platform that reinvents how modern finance teams run the monthly close. The opportunity is massive: every growing company depends on accurate, timely financial data, yet most are still operating with tools and workflows built for a different era. In just two years, we’ve grown from a team of 2 to 30+ and are on a rapid trajectory. We’ve raised a $23m Series A led by Lightspeed Venture Partners, and we were recently recognised as one of Harmonic’s Hottest Startups of 2026. We’re already trusted by leading European scale-ups, including Pleo, Freetrade, and Motorway. Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. We’re a team that is deeply customer-obsessed, plays to win, and isn’t afraid to take big, bold bets. We move fast, hold a high bar, and are committed to growing together as we scale. ABOUT THE ROLE Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting, to join our team as one of our first CS hires. In this high-impact role, you’ll contribute to create and execute our GTM strategy at Stacks. If you’re excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks. 🧱 WHAT YOU'LL DO * Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. * Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. * Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. * Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. * Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. * Strategic Impact: As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy. 🧩 WHAT YOU NEED * 3–7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success. * Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, /ACA/ACCA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. * Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. * Product Mastery: You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.. 🚀 WHAT’S IN IT FOR YOU * Foundational role: Help shape a category-defining company from an early stage, working directly with founders and a small, high-agency team. * Meaningful ownership: Competitive equity in a company scaling rapidly towards $10m ARR, where your impact will directly shape the outcome. * Cutting-edge product and tech: Work at the intersection of AI and finance, building systems that fundamentally change how companies run their financial close. * High-calibre team: Collaborate with people from companies like Uber, Plaid, Miro, and Mollie. * Exceptional workspace: Our London HQ is based in Fora — a modern, design-led space in the heart of the city with access to a gym, classes, and an environment built for focused, in-person building * Strong team culture: We run regular socials and off-sites that bring the team together properly, we recently have our 2-year anniversary party in Amsterdam, with board games, a tarot card reader and live music 🎶 🤝 THE HIRING PROCESS We move fast. Most candidates complete the full process within two weeks * Step 1: 30 min intro chat with our TA team to learn more about Stacks and get genuinely excited about what we are building * Step 2: 30 min chat with Farid (COO) to dive into your experience, focused on relationship building, driving adoption, and more. * Step 3: 45 min deep dive with Albert (Founder) and extension to the previous conversation * Step 4: 60 min onsite case presentation with the team, focused on a real onboarding plan scenario * Step 5: 30 min onsite conversation with someoen from our leadership team about Stacks culture, values, and the journey ahead * Step 6: Offer. If we have gotten this far, we are excited about you and we will make that clear

Sista ansökan: 16 aug.Publicerad: 29 apr.

AIRust