Senior Data Engineer

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com. [https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0]   Why we're hiring: WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: * Enable cost-effective transformation and operational efficiency * Accelerate adoption of AI, data, and digital platforms * Ensure consistent delivery of value and benefits across all agencies and markets * Minimise disruption and maximise engagement during large-scale change As part of Technology Operations portfolio, you will be defining, leading and supporting one of our strategic and business impacting initiatives. We are looking for an experienced and dedicated Senior Project Manager to ensure that these initiatives are mobilised with clear scope, governance, plans and accountabilities. Delivery milestones, risks, dependencies, and decisions are managed transparently. Senior stakeholders have confidence in delivery progress and issue resolution. And that business readiness, adoption and benefits realisation are actively supported.The Senior Project Manager is responsible for leading complex technology projects that deliver strategic outcomes for the organisation. This role ensures projects are delivered on time, within budget, and to the required quality standards, while managing risks and dependencies across multiple workstreams. Acting as a key liaison between stakeholders and delivery teams, the Senior Project Manager owns and drives successful delivery, governance, fosters collaboration, and champions change adoption to maximise business value.   What you'll be doing: * Own transformation initiatives from the Technology Operations portfolio, responsible for successful delivery. * Plan, manage, and execute programme workstreams to time, cost, quality, and compliance standards. * Ensure alignment with programme objectives and strategic outcomes. * Actively manages programme risks, issues and dependencies across the transformation initiatives. * Define and mobilise the governance model for the initiatives. * Maintain RAID, produce status reporting, and coordinate assurance across technical and cross‑functional teams. * Ensure adherence to Strategy and Transformation standards, tools, processes, and compliance requirements; ensuring accurate and timely reporting across governance layers. * Act as a liaison between engineering teams, partners and WPP Technology Operations, ensuring decisions are informed and escalations handled promptly. * Work closely with the Programme Director, Technology Operations, partners and wider Enterprise Technology and WPP. * Build strong relationships with senior stakeholders and sponsors. * Communicate project status, risks, and decisions clearly and regularly. * Manage project budgets, resource allocation, and vendor relationships. * Track costs and benefits to ensure value delivery. * Work closely with our Change & Adoption to coordinate business readiness, support planning, and ensure migration impacts are understood and managed. * Work closely with our Change & Adoption specialists to support readiness and adoption of new technologies and processes. * Work closely with our Change & Adoption to minimise disruption and embed change effectively across teams. * Contribute to the Portfolio and Programme Management (PPM) community, fostering continuous learning and career progression. * Coach and mentor project teams to embed a high-performing culture aligned with organisational values. * Maintain accurate role assignments and project documentation. * Support governance reporting and ensure timely updates in project management tools.   What you'll need: * Senior project management experience in leading complex Technology / IT projects across the full delivery lifecycle, including managing multiple projects in parallel. * Proven track record mobilising and delivering strategic, operationally complex initiatives with cross-functional internal and external teams across global or matrixed organisations. * Strong governance, planning, RAID, reporting and stakeholder management capability. * Experience managing budgets, vendors, dependencies and delivery risks. * Strong leadership and influencing skills, with experience engaging and coordinating globally dispersed teams. * Excellent communicator, able to translate complex technical information into clear, concise messages for varied stakeholders. * Adaptable and resilient, able to respond to changing priorities and keep delivery on track under pressure. * Strategic and commercially aware thinker, able to balance technical, operational and commercial considerations. * Agile, waterfall or hybrid delivery experience. * Project management qualification such as PRINCE2, PMP, MSP, AgilePM or equivalent. * Experience in large-scale organisational change or business readiness. * Excellent relationship-building skills, with the ability to establish credibility, solve problems, build consensus and achieve outcomes.   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT [https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment]) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Fin [https://fin.ai/] is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. WHAT'S THE OPPORTUNITY?  It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. WHAT WILL I BE DOING?  * Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin. * Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model. * Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations. * Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes. * Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans. * Perform hands-on configuration of Intercom features — including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations. * Coordinate technical readiness activities, including integrations, data migrations, and security reviews. * Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes. * Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations. * Contribute to the evolution of our Deployment Services methodology, templates, and best practices. WHAT SKILLS DO I NEED?  * 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies * Proven success managing large, complex projects with multiple stakeholders and workstreams. * Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows. * Excellent project management skills with a structured, proactive, and detail-oriented approach. * Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders. * Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus. * Analytical mindset with strong problem-solving, prioritisation, and decision-making skills. * Adaptability and resilience in a fast-paced, changing environment. * Passion for technology, AI, and helping customers succeed. HOW WILL I BE MEASURED? * Automation Rate - Are you driving your customers to achieve high adoption of Fin? * Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin? * Timeliness — Are your projects on-schedule against the dedicated timelines? BENEFITS  We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!  * Competitive salary and equity in a fast-growing start-up * We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen * Regular compensation reviews - we reward great work! * Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. * Pension scheme & match up to 4% * Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents * Flexible paid time off policy * Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones * If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too  * MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values [https://www.intercom.com/careers].   Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.