
Awin · London, England
Purpose of this role We are looking for a proactive and commercially minded Client Project Manager to support the continued growth, global alignment and innova...
Purpose of this role
We are looking for a proactive and commercially minded Client Project Manager to support the continued growth, global alignment
and innovation of one of our biggest clients.
This role will play a key part in coordinating strategic campaigns, supporting new market launches, identifying innovative
partnership opportunities and ensuring client benefits from a consistent, best-practice approach across markets.
What you’ll be doing
deliver against client’s strategic KPIs.
What we’re looking for
completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
collaboration, trust, and autonomy.
costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
and bike purchase.
In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via
Awin Academy, and peer-to-peer recognition programmes.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our
colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and
authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the
employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and
experiences. If you need support at any point in the application or interview process, please let us know.
Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/ [https://www.axelspringer.com/en/], and explore the
Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why
[https://www.axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why]
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal
development.
Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients. There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work 2025 & 2026'. If this sounds like an environment where you would flourish, then read on… The Function The Investment Finance and Operations team ensures the smooth financial and operational running of our investment platforms. They manage transactions, reporting and controls that underpin the performance and integrity of our funds and portfolios. The Team Our Client Operations team sits at the heart of Triple Point's investor journey, managing fund administration, investor servicing and operational processes to ensure a seamless experience for clients and stakeholders. The Role The Senior Client Operations Manager is accountable for the day-to-day running of the Client Operations function at Triple Point. This person keeps the team productive, processes controlled, and clients served. Acting as the senior escalation point for issues, the lead on continuous improvement, and the primary bridge between operational delivery and leadership. Key Responsibilities Team Leadership * Directly manage the Investor Ops and Transfer Ops teams; set clear expectations, monitor performance, and support development. * Run regular 1:1s, team meetings, and performance reviews. * Manage capacity across the team, maintain headcount planning and workload balance in response to pipeline and project demands. * Build a culture of ownership, accuracy, and continuous improvement. Process & Controls * Own operational processes end-to-end: ensure procedures are documented, followed, and fit for purpose. * Maintain a robust control environment; identify gaps and drive remediation. * Monitor quality and accuracy of output across the teams; hold the bar on standards. * Ensure regulatory and compliance obligations embedded in operations are met consistently. * Actively identify opportunities to use technology and AI tools to streamline processes, reduce manual effort, reduce incident rates and improve accuracy, driving adoption across the team. Escalation & Issue Resolution * Act as the senior escalation point for complex or time-sensitive operational issues. * Triage, own, and resolve problems quickly. Root-cause analysis and clear communication to affected stakeholders. * Assist in maintaining the incident dashboard; track resolution and feed learnings back into process improvements. KPI & Capacity Reporting * Monitor the operations KPI framework: working with the Head of Client Operational Excellence & Change to define metrics, maintain reporting, and present performance to leadership. * Produce management information packs. * Identify trends in data; proactively flag risks or capacity pressures before they become problems. Projects & Change Implementation * Contribute to operational change projects, including but not limited to, system upgrades, process redesigns, regulatory change, or business growth initiatives. * Ensure the team is ready to embed any operational changes affecting their processes. * Working with the Projects & Governance team & Head of Client Transformation to drive continuous improvement: identify inefficiencies, and implement solutions. * Ensure operational readiness for new products and material updates to existing ones, facilitating training and ensuring the team is fully prepared before go-live. * Working with the Investor & Transaction Ops teams to ensure that any initial issues to new or updated processes are logged, reviewed and resolved before they become a larger issue, taking ownership of embedding change across the department. Stakeholder Management * Build strong relationships across the business. * Communicate operational performance, risks, and changes clearly to senior stakeholders. * Manage adviser/client-facing escalations where required, maintaining Triple Point's service standards. * Act as a key liaison between Operations and key internal stakeholders (including but not limited to, Distribution, Digital & Tech, Legal, Risk & Compliance, Company Secretarial) ensuring smooth handoffs and consistent client experience across the investor lifecycle. * Act as a key liaison between Operations and key external stakeholders. * Represent Operations in cross-functional forums and working groups, balancing the needs of front-office and support functions. Other * Support other ad hoc business needs and cross-functional initiatives as required. Knowledge & Experience Essential Experience & Knowledge * Must have extensive experience in an operations role within financial services, with at experience of managing a team. * Direct experience in fund administration, investment management operations, or wealth management operations. * Demonstrable track record of owning and improving end-to-end operational processes. * Confident working with operational data; able to build and maintain KPI dashboards and MI reporting. * Experience acting as an escalation manager - calm under pressure, structured problem-solver. * Has led or materially contributed to operational projects from definition through to embedding. * Working knowledge of FCA-regulated operating environments; understands compliance obligations within operations. * Proficient in Microsoft Office suite. Skills & Competencies * Leadership: sets direction, holds the team accountable, and develops individuals. * Operational Rigour: gets into the detail; spots errors, closes gaps in process, and ensures nothing falls through the cracks. * Communication: concise and confident - with the team, with peers, and with senior stakeholders. Written and verbal. * Prioritisation: manages multiple competing demands without losing focus on what matters most. * Analytical Thinking: comfortable with data; able to draw insight from MI and translate it into action. * Continuous Improvement: proactively questions the status quo; builds the case for change and sees it through. * Stakeholder Influence: builds trust across functions; able to push back constructively and negotiate outcomes. * Resilience: maintains composure and judgement under pressure; particularly in issue escalation scenarios. * Technology & AI Adoption: comfortable using AI and automation tools; able to identify where they add value in operational workflows, embed them into day-to-day practice, and guide the team through the change with confidence. Desirable * Experience with investment administration systems or Salesforce CRM. * Experience with AI and workflow automation tools. Why Join us? * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. * Be part of a growing and innovative team * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression. * Opportunities for professional development and career progression. At Triple Point, high performance means living our values every day: * Stay Curious. * Be Generous. * Take Thoughtful Action. * Pull Together. * Own It. In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools and is encouraged to explore how AI and automation can enhance their work. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement. Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE [https://www.triplepoint.co.uk/careers/42/]. Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team. [https://triplepoint-my.sharepoint.com/:i:/g/personal/michelle_cowell_triplepoint_co_uk/Edi4UkSOPCFCleTaQ7TONfgByul8Y-u39x5vZCCh-yf_Kg?e=3TA8dB]STRICTLY NO AGENCIES You can find a link to our candidate privacy notice HERE. [https://www.triplepoint.co.uk/candidate-privacy-notice/]
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. [https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0] Why we're hiring: WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: * Enable cost-effective transformation and operational efficiency * Accelerate adoption of AI, data, and digital platforms * Ensure consistent delivery of value and benefits across all agencies and markets * Minimise disruption and maximise engagement during large-scale change As part of Technology Operations portfolio, you will be defining, leading and supporting one of our strategic and business impacting initiatives. We are looking for an experienced and dedicated Senior Project Manager to ensure that these initiatives are mobilised with clear scope, governance, plans and accountabilities. Delivery milestones, risks, dependencies, and decisions are managed transparently. Senior stakeholders have confidence in delivery progress and issue resolution. And that business readiness, adoption and benefits realisation are actively supported.The Senior Project Manager is responsible for leading complex technology projects that deliver strategic outcomes for the organisation. This role ensures projects are delivered on time, within budget, and to the required quality standards, while managing risks and dependencies across multiple workstreams. Acting as a key liaison between stakeholders and delivery teams, the Senior Project Manager owns and drives successful delivery, governance, fosters collaboration, and champions change adoption to maximise business value. What you'll be doing: * Own transformation initiatives from the Technology Operations portfolio, responsible for successful delivery. * Plan, manage, and execute programme workstreams to time, cost, quality, and compliance standards. * Ensure alignment with programme objectives and strategic outcomes. * Actively manages programme risks, issues and dependencies across the transformation initiatives. * Define and mobilise the governance model for the initiatives. * Maintain RAID, produce status reporting, and coordinate assurance across technical and cross‑functional teams. * Ensure adherence to Strategy and Transformation standards, tools, processes, and compliance requirements; ensuring accurate and timely reporting across governance layers. * Act as a liaison between engineering teams, partners and WPP Technology Operations, ensuring decisions are informed and escalations handled promptly. * Work closely with the Programme Director, Technology Operations, partners and wider Enterprise Technology and WPP. * Build strong relationships with senior stakeholders and sponsors. * Communicate project status, risks, and decisions clearly and regularly. * Manage project budgets, resource allocation, and vendor relationships. * Track costs and benefits to ensure value delivery. * Work closely with our Change & Adoption to coordinate business readiness, support planning, and ensure migration impacts are understood and managed. * Work closely with our Change & Adoption specialists to support readiness and adoption of new technologies and processes. * Work closely with our Change & Adoption to minimise disruption and embed change effectively across teams. * Contribute to the Portfolio and Programme Management (PPM) community, fostering continuous learning and career progression. * Coach and mentor project teams to embed a high-performing culture aligned with organisational values. * Maintain accurate role assignments and project documentation. * Support governance reporting and ensure timely updates in project management tools. What you'll need: * Senior project management experience in leading complex Technology / IT projects across the full delivery lifecycle, including managing multiple projects in parallel. * Proven track record mobilising and delivering strategic, operationally complex initiatives with cross-functional internal and external teams across global or matrixed organisations. * Strong governance, planning, RAID, reporting and stakeholder management capability. * Experience managing budgets, vendors, dependencies and delivery risks. * Strong leadership and influencing skills, with experience engaging and coordinating globally dispersed teams. * Excellent communicator, able to translate complex technical information into clear, concise messages for varied stakeholders. * Adaptable and resilient, able to respond to changing priorities and keep delivery on track under pressure. * Strategic and commercially aware thinker, able to balance technical, operational and commercial considerations. * Agile, waterfall or hybrid delivery experience. * Project management qualification such as PRINCE2, PMP, MSP, AgilePM or equivalent. * Experience in large-scale organisational change or business readiness. * Excellent relationship-building skills, with the ability to establish credibility, solve problems, build consensus and achieve outcomes. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT [https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment]) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com [http://www.mirakl.com]. Mirakl in Numbers: * 🗓️ Founded in 2012 | Member of French Tech Next40 * 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: * 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success * 🏆 Get Things Done: We prioritize action and efficiency for impactful results * 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence * 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture * 🤝 Satisfy & Empower Clients: We're committed to our clients' success CUSTOMER SUCCESS CONSULTANT - MIRAKL ADS (LONDON) ABOUT THE ROLE Launched three years ago, Mirakl Ads is Mirakl's global Retail Media technology, empowering eCommerce and Marketplace operators to run successful and profitable Retail Media programs. Now entering a new phase of scale, Mirakl Ads is expanding its client base, developing its media offering, and accelerating its impact across key markets worldwide. As an Experienced Customer Success Consultant for Mirakl Ads, reporting to the Director of Customer Success, your primary mission is to support Mirakl Ads clients in launching and growing their advertising revenues - from strategy design to day-to-day performance optimization. The ideal candidate is a driven, curious and client-obsessed professional, who thrives in complex, fast-moving environments and brings the energy and structure needed to turn ambition into results. WHAT YOU WILL DO AT MIRAKL The Experienced Customer Success Consultant will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients across all stages of their journey. * Lead clients from strategy to implementation: define their Retail Media vision and Mirakl Ads roadmap, design the right organizational setup, co-build a sharp commercial action plan with the right KPIs, and drive execution - ensuring a successful and lasting integration of Retail Media into their business, from first workshops through go-live and beyond * Deliver strategic recommendations at business reviews, presenting to client teams and C-levels, sharing market insights and case studies to inspire performance and long-term growth * Design and implement the right KPI frameworks to monitor clients' advertising network performance and continuously identify growth levers * Support clients in the day-to-day optimization of their Mirakl Ads use (placements, campaign configuration, etc.), ensuring platform adoption and maximizing advertising revenues * Lead tailored workshops and training sessions to ensure optimal onboarding and sustained platform mastery over time As part of a growing and structured team, you will also: * Contribute to the continuous improvement and industrialization of Customer Success processes and tooling, ensuring scalable and efficient operations as the Mirakl Ads client base grows. Collaborate with BI teams to analyze client activity and monitor advertising network performance * Leverage AI tools and capabilities to enhance the way we deliver value to clients and scale our operations - from automating reporting and insights generation to accelerating strategic recommendations and improving the overall client experience * Act internally as the voice of the Publisher, providing Sales, Customer Success, and Product teams with actionable insights on how Mirakl Ads fits and solves client needs at scale * Stay ahead of market trends and competitive dynamics in the Retail Media industry, translating intelligence into strategic recommendations for clients and internal teams * Contribute your vision in meetings with adtech partners to strengthen Mirakl's positioning in the adtech value chain and support the growth of our global Advertising Services initiative WHAT MIRAKL IS LOOKING FOR * Master's Degree in Business or Engineering * 3+ years of experience in retail media, the eCommerce industry, or in a consulting firm with strong exposure to digital advertising and/or marketplace ecosystems * Solid knowledge of eCommerce, marketplace, and online advertising, with a strong understanding of adtech value chains * Excellent communication and presentation skills * Strong client-facing and project management skills * Highly business-driven with strong analytical skills, thriving in dynamic environments * Someone eager to thrive in a scaling business environment, contributing to the continuous improvement of the Mirakl Ads Customer Success practice * Fluency in English is a must-have; German and/or French is a strong asset, given our key markets. * Self-motivated and energetic, with experience managing multiple internal stakeholders to deliver commercial goals * Strong organizational skills and attention to detail * Willingness to travel internationally We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here [https://www.mirakl.com/recruitment-privacy-notice] in English and here [https://www.mirakl.com/fr-FR/recruitment-privacy-notice] in French. We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews [https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews].