Telesales Representative – Inbound

INBOUND SALES EXECUTIVE EU GTM | Berlin, Germany ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE TEAM SumUp's Sales team in Germany is at the forefront of helping small businesses discover the tools they need to grow and thrive. As an Inbound Sales Executive based in Berlin, you'll be part of a driven, collaborative team that turns warm inbound leads into long-term merchant relationships. We're a fast-moving team that cares about outcomes, supports each other, and is constantly raising the bar. If you love sales and want to make a real difference for small business owners across Germany, this is the place to do it. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL DO * Convert warm inbound leads into active SumUp merchants by delivering a consultative, high-quality sales experience * Manage a high volume of inbound enquiries across phone, email, and chat — responding quickly and professionally to maximise conversion * Understand each prospect's business needs and match them with the right SumUp products and solutions * Own your pipeline from first contact to close, keeping CRM records accurate and up to date * Consistently meet and exceed monthly sales targets and KPIs * Collaborate with onboarding and customer success teams to ensure a smooth handover and great first experience for new merchants * Share feedback from the market to help improve messaging, processes, and product fit ---------------------------------------------------------------------------------------------------------------------------------- YOU'LL BE GREAT FOR THIS ROLE IF… * You have proven experience in a sales or customer-facing role, ideally in an inbound or inside sales environment * You're a confident and empathetic communicator who can quickly build rapport and trust over the phone * You're target-driven and motivated by results — you take ownership of your numbers and know how to hit them * You're organised and able to manage multiple leads simultaneously without letting anything slip * You're comfortable in a fast-paced environment where processes are evolving and priorities can shift * You speak German fluently and have a good level of English for internal communication ---------------------------------------------------------------------------------------------------------------------------------- WHY YOU SHOULD JOIN SUMUP 🌎 Work with global impact — Join a fintech used by over 4 million businesses in 37 markets, from our Berlin office 🌈 Commitment to Diversity and Inclusion — Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Virtual Stock Option programme — Own a stake in SumUp's future success 📚 €2,000 annual L&D budget — Attend conferences or advance your career through further education 🔗 Referral Bonus — Earn additional rewards by referring talented individuals to join the SumUp team ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. ---------------------------------------------------------------------------------------------------------------------------------- Keywords: Sales, Inbound Sales, Sales Executive, Account Executive, Inside Sales, Sales Representative, Sales Consultant, Customer Advisor, Kundenberater, Vertrieb, Vertriebsmitarbeiter, Inbound, Telesales, B2B Sales, SMB Sales, Fintech Sales, Berlin   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

SONA powered by Celero is looking for a driven and customer-focused Direct Sales Representative (Account Executive) to join our growing team. This role is responsible for managing the entire sales cycle from lead generation to close while delivering exceptional customer service. As a key player in our mission to provide innovative payment solutions, you’ll be helping small and mid-sized businesses find the right tools to support their growth. We’re looking for someone who’s flexible, diligent, and aligns with our company values. If you're passionate about sales, naturally curious, and thrive in a dynamic environment, this role is for you. What you’ll be doing: * Identify, qualify, pursue, and close new sales opportunities, both cold and referral-based using our proven 3-Touch Process along with phone and email follow-ups. * Use active listening and problem-solving skills to assist customer inquiries and address concerns in a timely and professional manner. * Learn and master the technical details of our payment processing solutions to confidently educate and sell to prospective clients. * Manage your sales pipeline and track activity through our CRM system. * Meet and exceed KPIs, including closing ratios and conversion targets for inbound and referred leads. * Follow and maintain established office procedures, and ensure documentation such as proposals and applications is properly completed and filed. Occasionally, you may also: * Conduct competitive analysis for prospective clients, as requested by leadership. * Travel locally using your own vehicle (mileage reimbursed) for client meetings. * Attend training sessions and networking events as needed to support your professional development. What You'll Bring: * Proven ability to work independently or with a team in a fast-paced, evolving environment * Strong communication and interpersonal skills, with a focus on relationship building * Comfortable with tele-sales, virtual presentations, and CRM usage * Self-starter with a high level of initiative, accountability, and adaptability * Sales experience in payment processing, accounting, or finance is a plus * Strong attention to detail and organizational skills * Willingness to learn and adhere to SONA’s proprietary sales process   Compensation: base starting at $43,000 CAD + performance based on-target earnings Location: Halifax, NS Hours: Onsite, M-F, 9am-5pm   Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.