Contract Manager Inside Sales (m/w/d)

SALES DEVELOPMENT REPRESENTATIVE (M/W/D) EU GTM | Cologne, Germany ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE TEAM SumUp's Sales Development function is one of the fastest-growing parts of our European go-to-market engine. Our SDRs generate qualified pipeline for high-performing field and inside sales reps across Germany — and we're growing our team in Cologne. As an SDR, you'll be the first point of contact for prospective small business owners, sparking conversations that turn into real opportunities for our sales team. You'll be part of a driven, collaborative team that cares about results, supports each other, and is constantly raising the bar. If you're motivated by targets, love talking to people, and want to build a career in sales at a global fintech — this is a great place to start. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL DO * Prospect and reach out to small business owners across Germany through outbound calls, emails, and other channels to generate qualified appointments * Qualify leads by understanding each prospect's business needs and assessing fit with SumUp's products and solutions * Hand off qualified opportunities to field sales reps, ensuring a smooth and well-documented transition * Manage your outreach activity and pipeline in CRM, keeping records accurate and up to date * Meet and exceed weekly and monthly targets for outbound activity and qualified appointments set * Collaborate with your Team Lead and peers to share what's working, refine messaging, and improve conversion rates * Continuously develop your sales skills through coaching, call reviews, and team learning sessions ---------------------------------------------------------------------------------------------------------------------------------- YOU'LL BE GREAT FOR THIS ROLE IF… * You're a confident, energetic communicator who enjoys talking to new people and building rapport quickly * You're motivated by targets and take ownership of your own performance * You're organised and disciplined — you know that consistent daily activity is what drives results in outbound sales * You're coachable and eager to learn, with a growth mindset and an openness to feedback * You're comfortable working in a fast-paced environment where things move quickly and priorities can shift * You speak German fluently and have a working level of English for internal communication ---------------------------------------------------------------------------------------------------------------------------------- WHY YOU SHOULD JOIN SUMUP 🌎 Work with global impact — Join a fintech used by over 4 million businesses in 37 markets, from our Cologne office 🌈 Commitment to Diversity and Inclusion — Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Virtual Stock Option programme — Own a stake in SumUp's future success 📚 €2,000 annual L&D budget — Attend conferences or advance your career through further education 🏖 Generous time off — 28 days of paid leave plus public holidays and special leave days 🔗 Referral Bonus — Earn additional rewards by referring talented individuals to join the SumUp team ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. ---------------------------------------------------------------------------------------------------------------------------------- Keywords: Sales Development Representative, SDR, Outbound Sales, Inside Sales, Sales Representative, Sales Executive, Business Development, Lead Generation, Telesales, Account Executive, Sales Consultant, Vertrieb, Vertriebsmitarbeiter, Kundenberater, Telesales, Quereinsteiger Vertrieb, B2B Sales, Fintech Sales, Köln, Cologne Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

ÜBER UNS We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.    Now, we’re expanding our team and are looking for a   Renewal Manager (m/f/d)    Location: Europe, preferably Spain | Language: English & German DEINE AUFGABEN As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.   Your role is a commercial interface function between Customer Success, Sales and Finance. You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing. These include in particular: Renewal Management * You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals. * You control timelines, next steps, and escalations. * You will ensure that all relevant stakeholders are involved in good time. Commercial Negotiation * You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations. Churn Prevention * You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk. Forecasting and reporting * You provide a reliable forecast of renewals, churn, downsell and upside potential. * You keep CRM data up-to-date and create regular reports Process improvement * You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process. Success Criteria / KPIs The success of the role is measured in particular by the following key figures: * Gross Revenue Retention * Net Revenue Retention * Renewal rate according to ARR * Churn and Downsell ARR  * Discount Control * CRM Hygiene and Renewal Pipeline Coverage * Renewal Cycle Time DEIN PROFIL * 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility * Experience with contract renewals, commercial discussions and stakeholder management * Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting * Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight) * High process strength and good numerical understanding * Ability to identify risks early and escalate internally * Confident appearance in customer meetings * Fluent in German and English is a must * Other languages such as French, Spanish or Dutch are a plus WAS WIR DIR BIETEN Make an Impact: Help companies shape their future by driving innovation programs that matter   Strong Start: Onboard with expert support and learn from a global team of experienced professionals   Work-Life Flexibility: Flexible work schedules   Career Growth: Ongoing development and clear pathways to expand your role   Collaborative culture: A supportive, inclusive, and international team environment   Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world DEINE KONTAKTPERSONEN Charline Kocourek is your contact in the Human Resources department. Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.