Member Support & Development Director

JOB DESCRIPTION ✈️About Smart Freight Centre  Think about the package that just arrived at your doorstep, the products on store shelves, or goods transported across oceans, logistics powers the global economy and contributes significantly to global emissions.  That’s where Smart Freight Centre (SFC) steps in.  We work with businesses, governments, and global freight leaders to accelerate the transition to zero-emission logistics by 2050 or sooner.  Our network represents €15+ trillion in market capitalisation and more than 10 million employees, making SFC one of the most influential platforms shaping the future of freight and transport.  We don’t just advocate sustainability we standardize it, measure it, and scale it globally.  And in maritime the backbone of global trade the opportunity to transform the sector has never been greater.   ⚓SFC's Maritime Platform SFC convenes carriers, cargo owners, ports, regulators, and industry leaders to accelerate scalable maritime decarbonization.  Key initiatives include: * Clean Cargo – Industry-leading platform for carrier emissions reporting and benchmarking * Global Ro-Ro Community (GRC) – Advancing transparency in vehicle and rolling cargo supply chains * Ship Recycling Transparency Initiative (SRTI) – Promoting responsible ship recycling practices Together, these initiatives create trusted infrastructure for emissions transparency, data harmonization, and collaborative decarbonization.    ⏰Employment Type: Full-time  ⚓Location: New Delhi or Mumbai, India  ⌛ Starting date: ASAP ⭐ Why This Role is Unique * Work at the core of global maritime decarbonization programs * Engage directly with leading shippers, carriers, logistics players, ports, policymakers and ecosystem stakeholders * Contribute to industry-standard emissions reporting frameworks * Bridge technical execution with global sustainability impact ⭐ Help Shape the Future of Global Shipping  Global trade runs on shipping over 80% of the world’s goods move by sea.  Maritime transport is now entering one of the most consequential transitions in its history: the shift to zero-emission shipping. The decisions made this decade will shape how global supply chains decarbonize, how ports evolve, and how maritime fuels transform. At Smart Freight Centre, we are building the industry platforms, partnerships, and data frameworks that will enable this transition at scale. This role sits at the operational engine of that transformation ensuring that global maritime programs run effectively, data is robust, and stakeholders are supported.   ✏️About the position  This is a hands-on technical, project management and program delivery role focused on executing and strengthening SFC’s maritime programs while conceiving newer ones.  As Technical Manager – Maritime, you will: * Ensure smooth execution of emissions reporting cycles * Manage structured data workflows and methodologies * Support technical engagement with global members * Contribute to continuous improvement of reporting systems You will work closely with the Director Maritime and the Executive Director India and global SFC program teams, external stakeholders, including data platform consultants and beyond, to maintain data integrity, reporting consistency, and operational excellence. You will be a key support to help expand SFC’s maritime programs and partnerships across South Asia, Southeast Asia, the Middle East, Africa and beyond.   ⚓ What You Will Drive Program Execution & Reporting * Support and manage end-to-end reporting cycles (e.g., Clean Cargo, GRC) * Track submissions, timelines and data completeness * Coordinate with carriers and stakeholders to ensure timely reporting * Prepare aggregated outputs and reporting summaries Data Management & Technical Delivery * Maintain reporting templates,data sets and technical documentation * Support implementation of methodology updates (e.g., TEU-km,tonne-km evolution) * Assist in emissions calculations and structured data aggregation * Ensure consistency and quality across datasets Member Technical Engagement * Act as a technical point of contact for member queries * Support working groups, technical discussions and carrier sessions * Develop guidance materials,FAQs and documentation Governance & Documentation * Prepare technical materials for governance meetings * Draft summaries,presentations and decision-support documents * Track action items and ensure follow-up on key decisions Data Sharing & Ecosystem Alignment * Support alignment with data-sharing protocols and confidentiality requirements * Coordinate with tool providers and stakeholders on reporting integration * Help maintain trust and transparency across member data processes Continuous Improvement * Identify inefficiencies in reporting workflows and suggest improvements * Provide structured feedback to enhance methodologies and processes * Support evolution of SFC’s maritime data infrastructure Experience & Background  We welcome candidates with 7–10 years of experience across maritime, logistics, infrastructure or climate strategy, including roles in: * Shipping, ports, or maritime engineering * Maritime sustainability or decarbonization initiatives * Consultancy or industry bodies Education  Degree in Marine Engineering, Mechanical Engineering, Naval Architecture, Sustainability, Environment Sciences or related discipline. Maritime/similar operational background is preferred – Chief Mate certification or Marine Engineer Officer (MEO) Class II; Experience as Senior Engineering Officer or Nautical Officer.  Skills & Capabilities  * Strong analytical skills and experience working with structured datasets * Proficiency in Excel (Python or data tools is an advantage) * High attention to detail and data accuracy * Ability to manage structured reporting processes and timelines * Clear communication with technical and non-technical stakeholders * Understanding of emissions reporting frameworks and maritime operations (preferred) Who You Are  Detail-oriented. Structured thinker. Execution-focused. You are someone who:  * Understands how maritime operations translate into data and reporting * Thrives in structured, process-driven environments * Can engage with global stakeholders in a clear and professional manner * Balances technical rigor with practical execution * IIs motivated by contributing to real-world climate impact  What You’ll Gain  * Direct exposure to global maritime decarbonization programs * Experience working with leading carriers, ports and logistics players * Hands-on role in shaping industry-standard emissions reporting * Opportunity to work at the intersection of data, shipping and sustainability Career Development Opportunities This role offers exceptional exposure for professionals seeking to operate at the intersection of global industry transformation and climate strategy. You will gain experience to: * Build deep expertise in global maritime emissions reporting and data systems * Gain exposure to multi-stakeholder platforms across carriers, ports and regulators * Progress from program execution to contributing to strategic decarbonization initiatives * Support development of green corridors, port emissions baselining and harmonized reporting frameworks * Engage with global policy and industry developments, including IMO and SBTi pathways * Grow into Senior Technical Manager / Strategy Lead roles with increasing ownership of global programs * Develop a career at the intersection of maritime, sustainability and global supply chains The role provides strong pathways into global leadership positions across maritime, sustainability, and international development. Organizational Culture & Work Environment  At SFC, we combine global impact with entrepreneurial execution.  We value:  * Cross-sector collaboration * Systems thinking and curiosity * Practical solutions to complex challenges * Diverse and global perspectives Why This Role Matters  Shipping is undergoing a defining transformation.  The decisions made today will shape the future of global trade and supply chains.  At SFC, you will be at the centre of that transition, helping build the partnerships, frameworks, and platforms that enable zero-emission shipping.    ❤️Join a culture of collaboration, innovation, and sustainability. What you will get: At Smart Freight Centre, we believe in collaboration, creativity, and sustainability. We value everyone’s ideas and create a welcoming space where you can grow and make an impact.  * Take time for yourself: Enjoy 27 days of holiday and 10 public holidays to relax, recharge, and do what matters most to you.  * Grow with us: We provide learning opportunities; you can keep building your skills and knowledge.  * Care for your mind: Full access to OpenUp means you can connect with psychologists, join mindfulness classes, and explore courses to support your mental health.  * Good times guaranteed: Whether it’s a creative workshop, a fun challenge, or some drinks and bites, join our team-building activities and enjoy time with your colleagues.

Job Purpose:     The Head of Culinary Operations is a senior, field-based culinary leadership role responsible for maintaining and elevating food and beverage product quality across all Soho House locations in the region. Working as a direct partner to the Director of Service – Food, Beverage & Accommodations, this role is deeply embedded in the field—spending significant time in kitchens, alongside chefs and culinary teams—to ensure excellence in execution, consistency of product, and alignment with Soho House culinary standards. Reporting into the Vice President of Culinary, the Head of Culinary Operations serves as the steward of day-to-day culinary execution, upholding quality, technique, taste and presentation at every House while meeting or exceeding budgeted food and labor costs. Main Responsibilities Culinary Product Quality & Execution * Own the consistent execution of Soho House food and beverage offerings across all Houses in The Americas with focus on consistency of the core House menu offerings * Maintain and elevate product quality, taste, presentation, and technique through hands-on leadership in kitchens. * Introduce seasonal and regional specific menu items to drive member engagement and satisfaction as part of our 30% local house programming * Ensure menus for a la carte and private hire are executed as intended, with attention to sourcing, preparation, portioning, taste and presentation. * Identify and address gaps in culinary execution, providing real-time coaching and corrective action. Field-Based Culinary Leadership & Performance * Spend extensive time working in the field and in kitchens, partnering directly with Executive Chefs, Sous Chefs, and culinary teams. * Teach and mentor chefs, line cooks and prep cooks on cooking techniques and product preparation as well as new recipe implementation.  * Support Houses during openings, menu rollouts, transitions, large scale member events and activations and periods requiring focused culinary improvement. * Lead by example, modeling best practices in kitchen leadership, organization, cleanliness, and food safety. * Ensure all purchasing and inventory management are aligned with operating/purchasing standards and operating system * Meet or exceed budgeted food cost and culinary labor costs across all venues Partnership with Service & Operations * Work in close partnership with the Director of Service – Food, Beverage & Accommodations to ensure seamless alignment between culinary execution and service delivery. * Collaborate with General Managers and Executive Chefs to identify opportunities to modify or elevate core House menu offerings and implement food programs to support member events, and activations. * Ensure food and beverage products are operationally executable while maintaining quality and consistency. Standards, Training & Development * Reinforce and uphold culinary standards, recipes, specifications, and operating procedures across the region. * Support the development of culinary training tools and ensure effective implementation at the House level. * Coach and develop House culinary leadership, building strong bench strength and a culture of pride, accountability, and craftsmanship. Quality, Safety & Continuous Improvement * Ensure all kitchens meet Soho House standards for food safety, cleanliness, organization, and compliance. * Partner with Fire Life Safety and relevant teams to uphold safety and regulatory requirements in culinary spaces. * Use field insights to identify opportunities for continuous improvement in product processes, and kitchen operations Experience Required:    * Senior culinary leadership experience within multi-unit, lifestyle luxury hospitality environments. * Deep, hands-on culinary expertise with a strong eye for detail, consistency, and product integrity. * Proven ability to elevate food quality through in-kitchen coaching and operational discipline. * Strong collaborator with service and operations leaders, able to bridge culinary creativity and execution. * Comfortable with extensive travel and working in kitchens for extended periods of time. * Passion for food, craft, and delivering consistently excellent culinary experiences. * Working knowledge of Outlook, Excel, Word, InDesign, Adobe software. * Must have flexible schedule including days shifts, evening shift, holidays, and weekends. * Ability to multitask and work in a fast-paced environment. * Ability to understand and follow written and verbal instructions. * A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills * Ability to multitask and work in a fast-paced environment. * Knowledge of food and beverage trends  Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $175,000—$200,000 USD