At Assessio, our mission is Zero Talent Waste. Through our assessment solutions and TalentSuite platform, we help organisations
make better decisions across recruitment, talent management and employee development. Today, more than 2,000 organisations use
Assessio, and we are continuing to grow across Europe.
We are now looking for a Customer Success Manager to join our Danish team in Copenhagen.
The role
As Customer Success Manager, you will join our Danish Customer Success team of three CSMs, working with customers across different
industries and organisations of varying sizes. You will own and develop your own portfolio of Danish customers and be responsible
for their journey with Assessio, from onboarding and adoption to expansion and renewal.
This role is about more than maintaining great relationships. We want you to become a trusted and consultative partner to your
customers. Someone who understands their HR and Talent challenges, asks the right questions and helps translate our solutions into
real business value.
An important focus during the coming year will also be supporting customers in the transition from our legacy solutions to
TalentSuite. This means helping customers navigate change, understand new possibilities and connect the platform to their own
processes and desired outcomes.
What you will do
You will:
Own the end-to-end customer journey across onboarding, adoption, expansion and renewal
Build strong, long-term relationships and act as a trusted advisor to your customers
- Understand customers' HR and Talent processes, challenges and business objectives and translate them into practical
recommendations
- Own Net Revenue Retention (NRR) for your customer portfolio, proactively identifying both churn risks and opportunities for
growth
Identify and develop opportunities for expansion and increased adoption
Run strategic customer meetings, QBRs and success planning focused on measurable outcomes
- Support customers through the transition to our new platform (TalentSuite) and help them understand the business value of new
ways of working
Monitor customer usage, engagement and health and take proactive action when needed
Collaborate closely with colleagues across Customer Success, Sales, Product and Support
Who are we looking for?
Your background could come from Customer Success, HR Tech, Recruitment, Talent Acquisition or another client-facing environment.
Previous experience as a CSM is valuable, but not necessarily the only route into this role. What matters most is that you have a
strong understanding of and genuine interest in HR and Talent challenges and can turn that understanding into valuable customer
conversations.
We think you will succeed if you have
- Experience from HR, Recruitment, Talent Acquisition or Occupational Psychology, giving you a strong understanding of HR and
Talent processes and the challenges faced by HR teams and hiring managers.
- Strong client and business acumen and the ability to understand customer pain points and turn them into practical
recommendations
A consultative approach and the confidence to advise, guide and challenge customers
Strong communication, presentation and relationship-building skills
The ability to learn new platforms and solutions and explain them through the value they create for customers
Fluency in Danish and strong professional English
Experience from Customer Success or another commercial client-facing role is an advantage. We also see experience from HR Tech,
SaaS, recruitment technology or broader Talent Management as highly relevant.
Why Assessio?
At Assessio, you will join an international SaaS company with ambitious plans for the future and a clear purpose behind what we
do.
You will become part of an experienced Danish Customer Success team where commercial thinking is already strong, while bringing
your own perspective and expertise to how we create value for our customers.
We are continuously developing our products, our ways of working and how we support customers across Europe. That means you will
join an environment where things evolve, where ideas are welcomed and where you have the opportunity to influence how we work.
And most importantly, you will contribute to our mission of Zero Talent Waste, helping organisations make fairer and better people
decisions.
Our recruitment process
Our recruitment process is designed to look beyond the CV. We start by understanding what you have done, then explore your
potential through three Assessio assessments covering personality, problem-solving ability and values & motivation. From there,
our interviews and onsite case focus on how you work and how you apply your experience in practice. The final step is a reference
check before moving to an offer.
Throughout the process, you will also get the opportunity to meet different people at Assessio and get to know the role, team and
culture better.
We look forward to getting to know you!