CLIENT MANAGEMENT
As part of the production of our digital marketing products, we are looking for a Client Manager to join our growing team. In this
role, you support our clients throughout their website journey, from the first conversation to publication, and help them get the
most out of their new digital presence quickly and smoothly.
YOUR RESPONSIBILITIES
- You will contact our Dutch- and English-speaking customers across the world (no sales) via welcome calls for our website and
digital marketing products.
- You will discuss the clients' requirements for their website, consult on structure, and ensure all expectations are clearly
defined, keeping the bigger picture of their business goals in mind.
- After the website has been created by our web designers, you will coordinate final revision requests and ensure successful
publication.
You will handle domain and email account transfers on behalf of clients.
- You increasingly work alongside AI-supported tools that simplify parts of the process, giving you more time to focus on the
client rather than paperwork.
- With your positive, consultative and service-oriented approach, you contribute daily to delivering an outstanding client
experience.
YOUR PROFILE
You have professional experience in client service and enjoy daily client interaction.
- Your affinity for digital products and processes allows you to quickly familiarise yourself with new systems, including
AI-supported tools and workflows.
- You have a basic understanding of website structure and design principles, and you can explain steps and results to clients in
an understandable way.
Experience with CRM systems is a plus.
You have excellent written and spoken Dutch and English language skills.
WHY THIS ROLE IS DIFFERENT
You are not just processing requests. You guide clients through one of the most visible moments in their business, the launch of
their new website, and you see the direct result of your work go live. You work closely with an international team, and
increasingly alongside AI supported tools that take over routine steps in the process. That gives you more room to focus on what
actually matters, the client in front of you.
ABOUT US
group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million
customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations
across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension
Plan, we are steadily expanding the group's service portfolio and geographical footprint.
When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in
creating online success stories!
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We are committed to an inclusive and safe environment, free from discrimination and harassment.
We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities
here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration
thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team
member.
We want to continue to grow with you and why we look forward to getting to know you.