Bartender - Quality Hotel Match

The House Without A Key (HWAK) Restaurant Manager is responsible for the overall operational, financial, commercial, and guest experience performance of Halekulani's signature and highest-volume restaurant. As the Department Head, the Restaurant Manager provides strategic leadership for all front-of-house operations while partnering closely with the Executive Chef and supporting departments to deliver luxury hospitality consistent with Halekulani standards. The position is accountable for achieving departmental financial objectives, labor productivity, guest satisfaction, employee engagement, quality assurance, safety, and compliance while fostering a culture of excellence, accountability, continuous improvement, and teamwork. ESSENTIAL FUNCTIONS & RESPONSIBILITIES   Food & Beverage Management * Provide visible, hands-on leadership while fostering a culture of professionalism, accountability, teamwork, and exceptional guest service. * Lead daily line-ups, operational meetings, and departmental communications to ensure alignment with business objectives and service standards. * Participate in departmental strategic planning, annual budgeting, capital planning, business reviews, and continuous improvement initiatives that support the hotel's long-term objectives. * Monitor Forbes Five-Star standards, LQA performance, Medallia results, guest satisfaction metrics, mystery shopper reports, and internal quality audits while implementing continuous improvement initiatives. * Maintain compliance with all health and sanitation regulations, HACCP standards, food safety programs, liquor laws, company policies, Standard Operating Procedures (SOPs), and safety standards while ensuring a safe working environment for guests and employees. * Partner collaboratively with Culinary, Stewarding, Engineering, Housekeeping, Front Office, Sales, Marketing, Events, Finance, and other hotel departments to ensure seamless operations and exceptional guest experiences. * Drive departmental revenue through menu engineering, strategic pricing, upselling initiatives, beverage promotions, private dining opportunities, special events, and other revenue-generating programs. * Maintain proficiency in OpenTable Enterprise, POS systems, forecasting software, payroll systems, Microsoft Office, and other hospitality technologies utilized by the hotel. * Lead the department during emergency situations, including medical incidents, severe weather events, fire alarms, evacuations, and other operational disruptions while ensuring the safety and well-being of guests and employees.    Dining Management & Operations * Ensure exceptional luxury guest experiences by anticipating guest needs, resolving concerns promptly, building relationships with VIPs and repeat guests, and consistently exceeding guest expectations. * Oversee all daily restaurant operations, including reservations, seating strategy, service execution, beverage operations, entertainment coordination, outlet presentation, cleanliness, and overall guest flow. * Coordinate live entertainment operations to ensure seamless guest experiences while maximizing operational efficiency and preserving the House Without A Key brand experience. * Oversee all beverage operations, including purchasing, receiving, inventory management, cost controls, wine and cocktail programs, menu development, responsible alcohol service, and beverage profitability. * Build and maintain strong relationships with VIP guests, ownership representatives, travel partners, media, local businesses, and community organizations while representing Halekulani with the highest level of professionalism. * Ensure the physical appearance and ambiance of House Without A Key—including furniture, décor, lighting, music, menus, uniforms, landscaping interfaces, and overall presentation—consistently reflects Halekulani's luxury standards while identifying opportunities to further enhance the guest experience.   Administration, Financial Management & Staff Leadership * Recruit, train, coach, mentor, evaluate, discipline, and develop managers and team members through regular performance reviews, coaching, succession planning, leadership development, cross-training, onboarding, certification compliance, and career development initiatives. * Establish clear performance expectations and hold all team members accountable for achieving departmental goals, company standards, and luxury service expectations. * Assume full responsibility for the department's financial performance, including revenue generation, payroll, labor productivity, food and beverage cost control, operating expenses, profitability, forecasting, and achievement of established budget and GOP targets. * Prepare annual budgets, monthly forecasts, departmental action plans, and Key Performance Indicator (KPI) reviews, implementing corrective action plans as necessary to achieve financial objectives. * Analyze business trends, financial statements, guest feedback, operational reports, and performance metrics to identify opportunities for continuous improvement, increased profitability, and operational excellence. * Protect company assets through preventive maintenance, equipment oversight, furniture and facility inspections, purchasing controls, inventory management, and waste reduction initiatives. * Complete all departmental reports, payroll approvals, scheduling, inventory reports, performance documentation, departmental correspondence, and other administrative responsibilities accurately and within established deadlines.   * Provides relief coverage for the various Food & Beverage outlets as needed. * Performs all other duties as may be required or assigned.   SUPERVISORY REQUIREMENTS   Reports To:        Assistant Director of Food & Beverage / Director of Food & Beverage Supervises:        Assistant Managers, Servers, Bartenders, Hosthelp, Bushelp, Food Runners, Pool Servers and all assigned front-of-house staff EDUCATION/EXPERIENCE   * Minimum five (5) years progressive food and beverage leadership experience preferably in a luxury hotel setting or fine dining environment. * Minimum three (3) years of leadership experience as a Department Head, Restaurant Manager, or equivalent leadership position in a high-volume luxury hotel or fine dining restaurant. * High school diploma or equivalent vocational training certificate. * Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.   LICENSES/CERTIFICATIONS   * Manager’s Liquor Commission Card * Food Safety Certification   KNOWLEDGE, SKILLS, & ABILITIES   * Ability to develop, interpret, and execute strategic business plans while achieving established financial and operational objectives. * Strong decision-making, problem-solving, and conflict resolution skills in a fast-paced luxury hospitality environment. * Strong financial acumen and ability to interpret P&L statements and KPIs. * Demonstrated success managing budgets, forecasting, labor productivity, revenue growth, and financial performance. * Experience leading large teams and developing future leaders. Ability to build collaborative relationships across all hotel departments. * Strong understanding of luxury service standards and guest personalization. Ability to anticipate guest needs; respond promptly and acknowledge all guests. * Working knowledge of POS systems (e.g., InfoGenesis), reservation, payroll, and forecasting systems and Microsoft Office Suite. * Familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately. * Ability to maintain positive guest relations at all times. * Must exhibit a poised and professional image and demeanor.   MENTAL DEMANDS   * Must be highly organized, detail-oriented and have the ability to multi-task. * Must be able to prioritize tasks while maintaining timeliness. * Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations. * Requires the ability to read and perform mathematical calculations. * Requires concentration, alertness and attention to detail. * Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. * Must be able to work collaboratively with other team members.   PHYSICAL DEMANDS   Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never Sitting     X     Climbing         X Stooping, kneeling, crouching and/or crawling       X   Standing X         Walking X         Handling or fingering X         Eye-hand-foot coordination X         Use of vision X         Activity Less than 25 lbs 25 to 50 lbs. More than 50 lbs.   Pushing   X   Pulling   X   Lifting  X     Carrying X       COMMUNICATION DEMANDS   Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers X         Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X         Talking (in-person) to the public (including guests) X         Talking on the telephone and/or video conferencing   X       Written communication to co-workers   X       Written communication to business associates (i.e. outside contractors, vendors, etc.)   X       Written communication to the public (including guests)   X       Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X         Responding to written or verbal requests from co-workers X         Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X         Responding to written or verbal requests from the public (including guests) X         Training and/or giving verbal instructions X         Training and/or giving written instructions X         Receiving verbal instructions X         Receiving written instructions X         Reading X         Visiting and/or working at other work sites X             WORK ENVIRONMENT   * Variable scheduling: days, nights, available on weekends and holidays. * Indoor/Outdoor, non-air conditioned, air conditioned office * Some exposure to variable temperature conditions (i.e. hot, humid weather conditions) * Cramped working environment. * Exposure to low to moderate noise levels. * Will be in contact with chemicals and materials normally found in office environments   MATERIAL OR EQUIPMENT DIRECTLY USED   POS system, Computer, calculator, telephone, copy machine, fax machine, and other equipment as required.

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.    We are now looking for a Bartender to join our food & beverage team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.  If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you! We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.   Key Responsibilities:  •    Prepare and serve a variety of beverages to the highest standard •    Maintain high levels of customer satisfaction, assuring personalised service and addressing guest concerns or needs promptly, ensuring a memorable experience for every guest •    Engage with guests in a warm and professional manner, anticipating their needs and preferences •    Ensure consistent quality in beverage preparation  •    Ensure effective communication and collaboration with other teams and departments Qualifications: •    At least 3 years of experience working in an international cocktail bar •    A solid general knowledge of beverages •    A driven attitude and an eye for detail •    Ability to handle high-pressure situations with efficiency and professionalism •    A strong guest focus and takes satisfaction in delivering high-level service •    A team-oriented mindset, but with the ability to work independently and show initiative •    Excellent communication skills in both Swedish and English; additional languages are a plus   What We Offer: •    A permanent full-time position following the 6-month probation period and we adhere to collective bargaining agreements •    Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm’s hotel scene •    Employment in a company with great opportunities for growth •    A dynamic and inclusive work environment •    Employee discounted rates at over 8500+ hotels worldwide   Join our team and play a key role in creating memorable experiences for our guests!   Working hours follow a rotating schedule, including weekdays, evenings, and weekends according to the hotel's needs.   In addition, a valid Swedish work permit is required.  The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it’s an icon in Sweden’s capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers. Redefining the Essence of Hospitality We have recently started our much-anticipated renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team. About Archer Hotel Management Archer Hotel Management (AHM) is the operational arm of Archer Hotel Capital (AHC), committed to pioneering sustainable management of upscale and luxury hotels in Europe. AHM is dedicated to making a 'world of difference,' empowering teams to foster entrepreneurial cultures and deliver operational excellence. Our commitment includes achieving net zero carbon emissions by 2030 and gaining third-party certification for sustainable practices.