AI Operations Tech Leader

 IT Junior Support Specialist (L1 Service Desk / Helpdesk) Location: Bellandur, Bengaluru, Karnataka (On-site)   Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.   Job Summary: We are looking for a proactive IT Junior Support Specialist (L1) to deliver first-line technical support and support day-to-day IT operations. This role combines service desk support, IT asset management, and on-site operations, with a strong focus on ticket handling (JIRA), device lifecycle management, and user support.   Tasks: Act as first point of contact for IT support requests Log, manage, and resolve tickets using JIRA Troubleshoot hardware, software, and basic network issues Support deployment, setup, and configuration of IT equipment Manage asset inventory, tracking, recovery, and disposal Handle IT onboarding and offboarding Coordinate with vendors for procurement, repairs, and warranty claims Work with HR and Finance on onboarding and asset processes Maintain IT documentation and follow ITSM processes Support automation and AI-driven improvements What We’re Looking for: Must Have: Bachelor’s degree in Computer Science, IT, or related field 2–3 years of experience in IT Service Desk / L1 Support Experience with ticketing tools (JIRA preferred) Basic understanding of ITSM / ITIL practices (nice to have) Familiarity with IT asset lifecycle management   Tools & Technologies: Microsoft Office 365 JIRA Service Management (IT Helpdesk / Ticketing System)   Skills & Competencies: Strong troubleshooting and problem-solving skills Good communication skills – English proficiency is required (verbal and written) Customer-focused with a service-oriented mindset Ability to manage multiple tickets and priorities Detail-oriented and organized Able to work independently and as part of a team   Key Performance Metrics (KPIs): Adherence to SLA response times (based on ticket priority) Adherence to SLA resolution timelines Timely escalation of unresolved issues within defined timelines Accurate ticket logging, categorization, and updates in JIRA Effective first-line troubleshooting and resolution Compliance with ticket lifecycle (New, In Progress, On Hold, Resolved) Ability to prioritize incidents based on impact and urgency   Physical & Work Requirements Ability to handle and move IT equipment when needed Willing to work on-site in Bengaluru Comfortable working in a fast-paced environment   Nice to Have Relevant IT certifications Exposure to automation or scripting Interest in AI-driven IT support   Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.   We offer: Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites. “Office as an option” model. You can choose to work remotely or in the office, depending on your location.   Flexibility regarding working hours and your preferred form of contract.   Comprehensive online onboarding program with a “Buddy” from day 1.    Cooperation with top-tier engineers and experts.   Unlimited access to the Udemy learning platform from day 1. Certificate training programs. Lingarians earn 500+ technology certificates yearly.  Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly. Internal Gallup Certified Strengths Coach to support your growth. Grow as we grow as a company. 76% of our managers are internal promotions.   A diverse, inclusive, and values-driven community.    Autonomy to choose the way you work. We trust your ideas.   Create our community together. Refer your friends to receive bonuses.   Activities to support your well-being and health. Plenty of opportunities to donate to charities and support the environment.   Modern office equipment. Purchased for you or available to borrow, depending on your location.

About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms. Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.  We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. About the Team: Coursera’s Content & Credentials org empowers learners, partners, and enterprise customers to achieve their goals. We improve the learning experience through innovative systems, scalable solutions, and close collaboration with partners and vendors to deliver high-quality content. As champions of the Coursera community, we align cross-functional teams to drive continuous improvement across the platform. Within the Content & Credentials org, the Teaching & Learning team brings together learning design experts and researchers who provide best practices, training, and consulting for content development. We work closely with partners and content creators to design transformational learning experiences, using research, experimentation, and data insights to improve learner satisfaction, engagement, and outcomes. About the Role: Job Location - Delhi-NCR/ Bangalore The Learning Designer, Technical/AI, is a full-time, India-based role responsible for the design and development of Coursera-produced content and for supporting Coursera’s APAC partners. This role focuses on learning design, prototyping, experimenting, and ensuring high-quality vendor production through clear standards and constructive review, focusing on content primarily but not exclusively in the domains of AI/ML, Computer Science, Data Science, and related areas. You will play a key role in designing, prototyping, producing, and measuring the impact of  innovative, scalable learning experiences.  To achieve this, you’ll partner with subject-matter experts (SMEs), APAC partners, and production vendors to develop asynchronous, skill-aligned, online learning content. As Coursera continues to expand its portfolio of technical, AI, and workforce-focused learning experiences, this role may also work closely with technical SMEs and contribute to the design of content in areas such as software engineering, data science, AI, cloud computing, and emerging technologies.  You will produce vendor-ready design deliverables and will also collaborate with cross-functional internal teams, including Teaching & Learning, Learning Analytics, Content Production Management, and Content Maintenance & Optimization, to ensure strong alignment of design practices, share findings, and continuously improve upon our designs.  Key Responsibilities: * Lead learning design for scaled Coursera-produced learning experiences (short- and long-form) with emphasis on modular, skill-aligned design and robust assessment design. * Partner with subject matter experts (including technical SMEs) to translate expertise into vendor-ready design deliverables, including learning outcomes, program architectures, outlines, storyboards, sequenced learning journeys, and assessment specifications, while ensuring technical accuracy and real-world applicability. * Build replicable design systems, templates, and acceptance criteria to accelerate consistent production across vendors. * Collaborate on repackaging efforts: recombine modules and learning assets into new long-form offerings or program structures that align to skill outcomes. * Adhere to design standards; provide detailed, actionable feedback and Quality Assurance checks to production vendors and Coursera partners. * Contribute to pedagogical innovation, AI-assisted design tooling, prompts, templates,agentic workflows, and technology-enabled content development processes that improve quality, scalability, and operational efficiency. Basic Qualifications * Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, Software Engineering, or a related technical domain. * 3–5 years of combined experience in technical domains (e.g., Computer Science, Software Engineering, AI/ML, and related areas) and/or designing, teaching, developing, or supporting technical learning experiences, curricula, or educational products. * Experience as a technical instructor, curriculum developer, subject matter expert, bootcamp educator, learning designer, or similar role supporting adult learners in higher education, professional education, or workforce development. * Demonstrated hands-on technical proficiency, including building, prototyping, or implementing software applications, AI solutions, agentic workflows, or other technology-enabled products. * Demonstrated experience leveraging GenAI technologies to solve real-world problems, improve workflows, develop educational experiences, or build AI-assisted tools and solutions. Preferred Qualifications * Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or a related field. * Demonstrated experience with modular, skill-aligned course design and assessment design. * Experience working with SMEs and external production vendors to translate designs into production deliverables. * Familiarity with authoring and design tools such as Figma, Articulate Storyline, or similar. * Familiarity with learning analytics, data-driven optimization practices, and analytics tools (e.g., Looker, Tableau); comfort with experimental design, SQL, and the Coursera platform is a plus. * Experience communicating with external partners (e.g., clients, universities, or enterprise stakeholders) to gather requirements, set expectations, and influence design decisions. For more information about how Coursera collects and uses your personal information, please see our Global Applicant Privacy Notice. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.