Delivery Specialist / Senior Delivery Specialist

As a Delivery Specialist at Avarda, you will play a key role in delivering successful payment solutions to our merchants across

the Nordics and supporting their growth journey toward new markets. You will own and drive merchant implementations from planning

to successful go-live, acting as the bridge between our merchants and internal teams across Product, IT, Development, Operations,

and Commercial.

The role combines project management, implementation consulting, technical integration coordination, and service management. You

will work primarily with mid-sized online retailers, while also supporting some of our most important strategic merchants after

launch — helping them integrate Avarda's solutions, optimize their payment experience, and ensure long-term success. You will

manage multiple implementation projects simultaneously alongside these ongoing relationships - ideal for someone who enjoys taking

ownership, solving complex challenges, and working in a fast-paced fintech environment where you can make a direct impact.

• Manage multiple merchant implementations simultaneously while maintaining high quality, transparency, and delivery

predictability

• Coordinate collaboration between merchants and internal teams, including Product, IT, Development, Operations, Commercial, and

other stakeholders

• Ensure a smooth transition from implementation to ongoing service management, then support strategic merchants with continuous

improvements that sustain high satisfaction and strong partnerships

• Contribute to improving implementation processes, tools, documentation, and ways of working, sharing insights from merchant

interactions to support product and operational development

We are hiring at both the Delivery Specialist and Senior Delivery Specialist level. The core role is the same — we set the level,

scope, and mentoring responsibilities based on your experience, so we encourage you to apply whether you are building your

delivery career or bringing a track record of leading complex implementations. At the Senior level, you will also take the lead on

our most strategic and complex merchant implementations, act as a point of escalation for delivery challenges, and help mentor

colleagues and shape how the team works.

• 2+ years (Delivery Specialist) or 5+ years (Senior Delivery Specialist) of experience in implementation, delivery management,

technical project management, customer onboarding, or similar roles — ideally within fintech, payments, banking, SaaS, or

e-commerce

• Aware of what API integrations involve, comfortable with technical documentation and integration troubleshooting, and able to

translate technical concepts into business value

• Strong stakeholder management skills, able to manage multiple priorities while communicating clearly with both technical and

business audiences

• A project management or service management background (e.g. certification or hands-on experience such as PRINCE2, Scrum, or

ITIL)

For the Senior level, a background in project or service management and hands-on experience with API integrations carry particular

weight.