Patient Care Coordinator

Patient Care Coordinator - Pritchett Eye Care, North Hills Are you passionate about providing exceptional customer service and making a difference in the lives of patients? We’re looking for a friendly, professional, and detail-oriented individual to join our team as a Patient Care Coordinator. In this dynamic, customer-facing role, you’ll be the first point of contact for patients, offering a welcoming atmosphere and top-tier care every step of the way. What You’ll Do: * Be the friendly voice on the phone, assisting patients with scheduling and inquiries * Greet and check in patients with a warm smile and professional demeanor * Manage a variety of front desk tasks with efficiency and attention to detail * Ensure smooth patient flow through excellent time management and multitasking skills What We’re Looking For: * 1+ year of customer service experience (healthcare experience a plus, but not required!) * Strong communication skills with the ability to interact professionally and courteously with patients * Tech-savvy with basic computer skills and the ability to learn new systems quickly * A positive, can-do attitude and the ability to stay organized under pressure Why You’ll Love Working Here: * Career growth opportunities – We believe in promoting from within, offering a path for advancement as you gain experience and develop your skills. * Upward mobility – Take your career to the next level! Whether you're looking to grow into leadership roles or specialize in other areas of healthcare, the opportunities are endless. * Supportive, team-oriented environment where your contributions are valued and your growth is encouraged. Ready to jumpstart your career in healthcare? We’re willing to train the right person—if you’re passionate about providing outstanding patient care, creating an unforgettable first impression, and building a rewarding career, we want to meet you! Apply today and take the first step toward an exciting future with us!

RESULTS PHYSIOTHERAPY, A BRAND PARTNER OF UPSTREAM REHABILITATION, IS LOOKING FOR A PATIENT CARE COORDINATOR TO JOIN OUR TEAM IN AUSTIN, TX (SOUTHPARK MEADOWS)   Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?  What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.    Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently  * Manage document routing  * Manage personal overtime  * Manage non-clinical documentation  * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.  * Complete quarterly compliance training.                                                                  Qualifications: * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly.     Follow @Lifeatupstream on Instagram [https://www.instagram.com/upstreamrehabilitation/?hl=en], and check out our LinkedIn [https://www.linkedin.com/company/upstream-rehabilitation/] company page to learn more about what it’s like to be part of the #upstreamfamily. [https://www.facebook.com/UpstreamRehab/] CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM [https://youtu.be/v7xAyAm0Myk]