Team Lead Sales Fixed Systems (m/w/d)

Ready to run your own P&L? We want to meet you before we have the opening. Champions Group is building a standing bench of General Manager talent — ready to step in and lead a residential HVAC, Plumbing, and/or Electrical business the moment the right opportunity opens across our operating footprint. This isn't a training program, and there's no fixed seat waiting for you on day one. It's a standing bench: we're identifying strong leaders now, so that when a GM seat opens in any of our markets, we already know exactly who to call. We're looking for two kinds of leaders: people who've led teams in residential HVAC, Plumbing, Electrical, or another home-services trade and are ready for their first shot at full P&L ownership — and current GMs, often at smaller brands, ready to bring their experience to a larger, multi-brand platform. What Makes This Different * You're joining a bench, not applying to a single opening. We continuously evaluate and onboard ready leaders, then match you to the right seat as soon as one opens in a market that fits. * Multi-brand platform, local ownership. You'll get the resources, systems, and support of a national platform spanning 20+ affiliate brands, with the autonomy to run your market as if it were your own business. * Your next seat could be anywhere in our footprint. We operate in California, Nevada, Washington, Arizona, Texas, Ohio, and Colorado — location flexibility meaningfully speeds up your placement. * Real support to ramp fast. Mentorship from sitting GMs and a structured onboarding into our systems and operating model — built so you're set up to win from day one, not sent in cold. What You'll Do (Once Placed) * Own full P&L and operational performance for your branch — revenue, margin, labor productivity, and customer experience. * Lead department managers (service, install, sales, dispatch/CSR) and, through them, a team of technicians and support staff. * Set local market strategy — pricing, marketing spend, competitive positioning — in partnership with platform leadership. * Recruit, develop, and retain top field and office talent. * Read a branch scorecard and turn the numbers into action: pricing, marketing spend, technician productivity, and customer experience. What We're Looking For We're building this bench around two entry points: * Team leaders ready to step up: 3–5+ years leading a team — Service Manager, Install Manager, Sales Manager, or similar — in residential HVAC, Plumbing, Electrical, or another home-services trade, with real experience running a full center's operations (not just a crew). * Current GMs ready to scale up: Already running a General Manager seat, often at a brand under $20M in revenue, looking to bring that experience to a larger, multi-brand platform with more resources and a longer runway. * Working knowledge of field service principles — labor forecasting, dispatching, price/hour estimation — and workforce scheduling. * Comfort with CRM/ERP and dispatch platforms; ServiceTitan experience is a plus. * Sound financial judgment — comfortable owning a budget and being held accountable for gross profit and growth. * Full flexibility to relocate to one of our operating markets — exact location is matched to you as opportunities open, not fixed upfront. Where You'll Land This bench feeds GM placements across every market we operate. Relocation is required, but your specific market is determined during the process — matched to open needs and your fit, not assigned on day one. State Metro California San Diego, Orange County, Los Angeles, Sacramento and Santa Rosa Nevada Las Vegas and Reno Washington Seattle, Everett, and the surrounding Arizona Phoenix and the surrounding Texas Dallas–Fort Worth & Austin Ohio Dayton, Cincinnati Colorado Denver and the surrounding What We Offer * Competitive compensation aligned to your placement — base salary of 200-225K. Once you are in place as a GM at one of our locations, you will become eligible for additional compensation (performance bonuses and company equity) plus additional perks! * Relocation assistance to your matched market. * Direct mentorship from active General Managers as you ramp into the seat. * Full benefits package — medical, dental, vision, 401(k) match. * The backing of a national platform with the growth trajectory of a company that's just getting started. Why Champions Group We're not asking you to wait for a title to open up — we're asking you to get ready for it now. If you've led a team in this industry and you're ready for full P&L ownership, or you're already a GM ready to step up to a bigger platform, this is how you get in front of your next seat before it's posted. #CGHP Pay Range $200,000—$225,000 USD About Champions Group:  Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating.  We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.    Champions Group Privacy Policy [https://championsgroupholdings.com/privacy-policy/]

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion. This is a people leadership role responsible for managing and developing a team of operations professionals across two domains: Professional Services (PS) Operations and Customer Success Management & Advocacy (CSMA) / Success Tiers Operations. As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them. Reporting to the Senior Director of Revenue Operations, you will be a critical connector between the CX Services organization and the teams that enable it. You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX Services operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab's all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work. What you'll do * Lead, manage, and develop a team of operations professionals across PS Ops and CSMA / Success Tiers Ops * Partner with Revenue Technology to represent and prioritize CX Services operational requirements for Professional Services and Customer Success systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX Services voice in tool evaluation and enhancement discussions * Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations (RSO), Finance, and Sales to operationalize go-to-market initiatives, translate CX Services requirements into data and process solutions, and drive resolution of escalated operational issues * Establish and maintain operational cadences including forecast reviews, PS delivery health reporting, and CSMA pipeline hygiene that support CX Services leadership's ability to manage risk and act on customer data * Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including PS utilization, CSMA health metrics, and Success Tiers adoption * Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures * Drive improvement in PS and CSMA bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making * Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs * Partner with CSMA leadership to operationalize Success Tiers delivery, supporting capacity planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes What you'll bring * Demonstrated progressive experience across Professional/CX Services operations and, with direct ownership of outcomes in each domain * Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment * Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata * Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations across T&M, fixed-fee, and blended engagement types * Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions * Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential About the team The CX Services Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Professional Services and CSMA / Success Tiers teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the services delivery lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$208,800 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.